Why does my FaceTime keep saying it's connecting, then fail?

Same thing here. I've been using Facetime without problems (mostly) for a few years. The sound would drop out for no reason from time to time but it basically worked. Now (since sometime in Dec 2013) I can not connect at all, "connection failed" everytime. It happens on my iPad, my MacPro (Mavericks) with a usb camera and a Macbook Pro (Mavericks). None of them work. I've had to go back to iMessages (or iChat) using AIM for video chat (which does work although not as clear as Facetime was).

I don't get it. Very frustrating.

P.S. I've used Macs since 1989. I like it when things just work!!!

Hi,

I do have the same problem and it started just after christmas. Facetime will connect and then before a connection is established, it will just tell me, that the connection failed. I have the same behaviour on my iMac and on my iPad. Neither any software or hardware has changed on my side nor on the side of my mom, whom I try to facetime. We did facetime almost on a daily basis for a year without any problems and the very same set up.

I have never been on anything else but Macs, MacSE in 89 was my first computer, and I do hate it, when things just don't work! I am starting to get really angry about this!

I am facetiming from Germany to the US, where my mom lives. Could that be an issue now, where we know, that the NSA is even spying on Angela Merkels cell phone? This might sound silly, but at this point, I am so clueless that any explanation would make sense.

Something that used to work just fine, doesn't anymore and there seems to be no solution for this. I am very frustrated, too!

BTW: Video chat via iChat does still work without a problem! Unfortunately, I don't have a computer at home anymore and there is no iChat for iPad, so I am stuck with Facetime.

Hi,

after doing the following, Facetime is working again for us:

On both sides, we did open Facetime, went to the Preferences, turned Facetime off, quit the app, rebooted the computer, launched Facetime again, went to prefs., turned Facetime on again, logged in with apple ID and password and now all seems to be working again as it should and used to work before.

I don't know, if Apple did fix something on their side also, but it is worth a try! BTW, it is stated in the Apple support document to turn Facetime off and on, but at first, I did not think, that this could do the trick.

Cheers

Peter

Yes, Peter this took care if the problem for us!

What a stupid thing, Facetime can tell us the connection failed but can't tell us all we need to do is log out and then back in again! We had to do it on both sides, but it did take care of the problem. Thanks!!!

Hi I performed above steps on my iPhone and iPad twice but still it is not working for me!

Can anyone help.

Thanks

same here buddy, tried this on my mates macbook pro still didnt stuck on connecting, it strange as my facetime my familys and other friends am working fine now but to my best friend it just stays stuck on connecting

I called, "Apple Customer Care at 800-APLCARE" and was told there are a select number of people having problems with Facetime connection due to an Apple server problem. They said the fix will be a week or two. They recommended finding a Facetime alternative - Wow... REALLY? Maybe if enough people call and complain, they'll do something about this problem. With what we spend for their products, I'm sure they can afford to purchase a new server!

Again, the 24/7 number is 1-800-APL-CARE!

I called, "Apple Customer Care at 800-APLCARE" and was told there are a select number of people having problems with Facetime connection due to an Apple server problem. They said the fix will be a week or two. They recommended finding a Facetime alternative - Wow... REALLY? Maybe if enough people call and complain, they'll do something about this problem. With what we spend for their products, I'm sure they can afford to purchase a new server!

Again, the 24/7 number is 1-800-APL-CARE!

I called, "Apple Customer Care at 800-APLCARE" and was told there are a select number of people having problems with Facetime connection due to an Apple server problem. They said the fix will be a week or two. They recommended finding a Facetime alternative - Wow... REALLY? Maybe if enough people call and complain, they'll do something about this problem. With what we spend for their products, I'm sure they can afford to purchase a new server!

Again, the 24/7 number is 1-800-APL-CARE!

Thanks, I'll try that! I called, "Apple Customer Care at 800-APLCARE" and was told there are a select number of people having problems with Facetime connection due to an Apple server problem. They said the fix will be a week or two. They recommended finding a Facetime alternative - Wow... REALLY?

Hopefully, your solution will work! I'll give it a try!

Thanks!

I called, "Apple Customer Care at 800-APLCARE" and was told there are a select number of people having problems with Facetime connection due to an Apple server problem. They said the fix will be a week or two. They recommended finding a Facetime alternative - Wow... REALLY? Maybe if enough people call and complain, they'll do something about this problem. With what we spend for their products, I'm sure they can afford to purchase a new server!

Again, the 24/7 number is 1-800-APL-CARE!

I called, "Apple Customer Care at 800-APLCARE" and was told there are a select number of people having problems with Facetime connection due to an Apple server problem. They said the fix will be a week or two. They recommended finding a Facetime alternative - Wow... REALLY? Maybe if enough people call and complain, they'll do something about this problem. With what we spend for their products, I'm sure they can afford to purchase a new server!

Again, the 24/7 number is 1-800-APL-CARE!

Actually I am facing this problem since last two days , before that it was workin perfectly fine, but its strange that for few people who are in In my contact list(who are in US) - it works from same device despite that for few( who are in India )it's not workin.

I am also having the same problem since last 2 days Tried all - resetting the settings and restarting the iPad at both ends (India and US). Nothing worked. God knows what Apple is doing with this problem.

mine is having same problem...please do the needful ..APPLE