Previous 1 2 Next 20 Replies Latest reply: Apr 19, 2014 12:13 PM by a-g-r
TwistedxWayz Level 1 Level 1 (0 points)

Im trying to download itunes on a windows7 64 OS and when it tries to download the quicktime portion of it it gives me an HKEY_LOCAL_MACHINE32 error,i tried downloading and installing the stand-alone installer and it says the same thing,it says i do not have sufficent privlages,which i do,but i went searching through my registry using regedit,it does not show up anywhere in my registry please help


itunes, Windows 7
  • turingtest2 Level 9 Level 9 (58,260 points)

    I take it you are using the 64-bit installer and have administrator privileges.

     

    tt2

  • TwistedxWayz Level 1 Level 1 (0 points)

    yeah,if you give me a couple of minutes i can show you the error

  • TwistedxWayz Level 1 Level 1 (0 points)

    ituneserror.PNG

  • turingtest2 Level 9 Level 9 (58,260 points)

    I don't have a 64-bit machine to hand right now, but I assume that HKLM32 is a separate store for 32-bit registry keys. Are you saying that you can't find HKEY_LOCAL_MACHINE32 or can't find HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\Run? Perhaps the iTunes installer makes an unwarranted assumption that the key should exist. If it doesn't you can create it.

     

    tt2

  • TwistedxWayz Level 1 Level 1 (0 points)

    can you explain to me how? or upload the registry file for me then i can import it?

  • turingtest2 Level 9 Level 9 (58,260 points)

    Open Regedit and drill down as far as you can, e.g. to HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion then right-click on CurrentVersion and use New > Key, type in Run as the name.

     

    tt2

  • TwistedxWayz Level 1 Level 1 (0 points)

    i have no HKEY_LOCAL_MACHINE32 in my registry regedot.PNG

  • turingtest2 Level 9 Level 9 (58,260 points)

    Hmm, I can't see a HKLM32 branch in the 64 machine I've just looked at either, and that has a working copy of iTunes on it. Perhaps it is just an alias for HKLM. Check permissions on the Run Key at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run. Your account and SYSTEM need full access.

     

    tt2

  • a-g-r Level 1 Level 1 (0 points)

    I have the same error. Nothing works - I have tried installing and uninstalling from the admin account and adding extra privilages to the Windows registry keys - 32bit and 64bit. I have also tried repairing my existing (11.1.8) version of iTunes and get the same error. Quicktime is the same. In the meantime iTunes has been uprevved to 11.1.5 and this doesnt work either. Come on iTunes get your act together - the prolonged silence on this issue is embarrassing!

  • turingtest2 Level 9 Level 9 (58,260 points)

    See Troubleshooting issues with iTunes for Windows updates for general advice. Does your error message reference HKEY_LOCAL_MACHINE32? I'm sure that trailing 32 is wrong.

     

    Could you post back the exact error message that you get, or confirm it as displayed above. This thread might be useful even if it is a different key/value that you're having problems with.

     

    tt2

  • a-g-r Level 1 Level 1 (0 points)

    The error message does refer to \MACHINE32. If this is refering to a 32 bit key why is it not just \MACHINE - I don't know. Some have suggested it may refer to the 64bit key in WOW but that does not make sense either. The exact message is below:

     

    Could not open key:

    HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\W

    indows\CurrentVersion\Run. Verify that you have

    sufficient access to that key, or contact your support

    personnel.

     

    Something has gone badly wrong with the programming here and the silence from iTunes is deafaning at the moment.

  • turingtest2 Level 9 Level 9 (58,260 points)

    You can try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe, or iCloud.msi unless you have Vista). You may get a more useful error message regarding the problem.

     

    If you unpack the components to the root of the C: drive, these commands can be used to log the installs of individual components.

     

    msiexec /i C:\AppleApplicationSupport.msi /l*v C:\Log_AAS.txt

    msiexec /i C:\AppleMobileDeviceSupport.msi /l*v C:\Log_AMDS.txt

    msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v C:\Log_AMDS64.txt

    msiexec /i C:\AppleSoftwareUpdate.msi /l*v C:\Log_ASU.txt

    msiexec /i C:\Bonjour.msi /l*v C:\Log_Bonjour.txt

    msiexec /i C:\Bonjour64.msi /l*v C:\Log_Bonjour64.txt

    msiexec /i C:\iTunes.msi /l*v C:\Log_iTunes.txt

    msiexec /i C:\iTunes64.msi /l*v C:\Log_iTunes64.txt

     

    Which components you have depends on whether you've unpacked the 32-bit or the 64-bit installer.

     

    If you can spot which value is being written to this non-existent key it might be possible to make the correct edit to the registry under HKEY_LOCAL_MACHINE.

     

    tt2

  • a-g-r Level 1 Level 1 (0 points)

    tt2

    I tried installing the components indiviually as you suggest and everything is fine until it gets to iTunes64.msi. Event viewer gives the following error details:

    Product: iTunes -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\Run. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.

     

     

    The error applies to both installing and removing iTunes and Quicktime. I have not found a way to 'see' what it is trying to write yet although the 'Run' keys do exist and I have given them all full access rights.

  • turingtest2 Level 9 Level 9 (58,260 points)

    If you use this command to try to install iTunes64.msi (put in C:\) then the details may be in the log.

     

    msiexec /i C:\iTunes64.msi /l*v C:\Log_iTunes64.txt

     

     

     

     

    I'm going to take a punt, having seen a failure elsewhere, that the line that fails is the one that adds iTunesHelper to the start-up list, though I don't know if doing it manually will help in this particular case, but you could try this and then see if iTunes64.msi will install.

     

    1. Please triple-click on the relevant block of text below to select it and then pressCTRL+C to copy it.

     

    32-bit system

     

    cmd /k REG ADD HKLM\Software\Microsoft\Windows\CurrentVersion\Run /v iTunesHelper /t REG_SZ /d "\"C:\Program Files\iTunes\iTunesHelper.exe\""

     

    64-bit system

     

    cmd /k REG ADD HKLM\Software\Microsoft\Windows\CurrentVersion\Run /v iTunesHelper /t REG_SZ /d "\"C:\Program Files (x86)\iTunes\iTunesHelper.exe\""

     

     

     

    2. Press the WinLogoKey+R to open the Run... dialog.

     

     

    3. Paste the text into the box with CTRL+V and then press enter/return. Overwrite the value if prompted.

     

     

    If there is an error please post back the exact text.

     

     

     

     

    Should you get an "Access denied" error and you know your way around Regedit you could take a look at the current permissions of the Run key and make sure that you have Full Control. This is what I see...

     

    RunReg.png

     

    I have full control since my standard login is a member of the Administrators group which has full control.

     

     

     

    Sorry if there is some redundant info. but it may help someone else.

     

    tt2

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