Design fault? 27" 2013 iMac stand just gave up!

Thank you for your understanding words about my near death experience ;-)

Unfortunately the credit card trick did not work for me right away and I did not pursue because - again: They did not charge me - the charge would have been $65 according to the bill. I could have afforded that.

According to Apple this is a design flaw involving Late 2013 Models. I admit I did not ask, but my experience over the last years with Apple is such that they change the production lines pretty fast if something like this happens.

The hinge failer is not a one off.

Every company we have ruled out 27" iMacs to more the 50% of them have broken and have had the hinge fully replaced.

I would hope for Apples sake that even after a expired warranty these would be repaired for free.

They have known about this for a while and should have recalled all stock prior to getting to stores.

My question to Apple is this part has been breaking since 2013 iMacs until today, why have they not replaced it.

Same thing - just wanted to add to this, but 539 responses and 118,762 views would tend to indicate a manufacturing fault, design fault or both. ACCC in Australia has dictated that machines need to be operational for their intended useful life (very subjective I guess) but I will be ringing Apple tomorrow morning to book it in. Really appreciate the comments here about asking to get parts in and shorten wait times.

Machine was not being used at the time, and just went bang, then screen dropped / tilted forward suddenly. I do like the tennis ball solution as an interim but will update my solution after speaking with Apple. Very poor design and to have a stand that doesn't last as long as the computer is very poor form!

Add me to the list... I´m so ANGRY!! I don´t let ANYONE get close to my imac... And it just popped when I wasn´t even in the room.

I saw this video (https://youtu.be/06gdrDps2No about the PLASTIC piece Apple ¨designed¨ for it to brake after we loose warranty over the product, which made me angrier.... but it helped.. so I guess I´ll try some quick (pen-eraser-holder) fix while I find courage to open my poor baby...

She looks sad looking down. 😢

You can still repair it out of warranty. Just make sure you call Apple Support and insist they look into it. It look the rep I spoke to about 5 minutes to dig through some articles and confirm that it is indeed covered.

Hi,

This is the second time my Mac 27" (2013) gave up 😟 . First time it was covered under AC, and after 15 months it happened again, second time the repair is free (material) but other charges applies.

After the repair the Apple authorise repair centre forgot to put the fan connection. and it spoiled my one 8 GB RAM and have graphic display issue.( They are making enough money from iPhone, so do not bother about mac , mac book etc)

Its looks like Apple did not change the design for the replacement kit.

Its a design issue (I don't know which designer inside apple decided to put a stiff rubber to hold 14 KG display) I herd Mr. J Ive now days busy in new apple construction site. Good he is busy there or else the new Mac Book pro would have been designed with 1mm thiner and lighter than paper ( put the display and key board external to use with dongle)

So no more iMac for me in future. the the picture of my mac hinge.

Politely ask to speak to the store manager or the manager on duty and reference this thread. Make sure you show them posts that indicate where users got this service done at an Apple Store for no charge. BTW IMHO, $100 is a very fair price for a repair on an iMac that likely has no AppleCare coverage.

Hi all!

I am very happy to report that the repair proceeded, all went well, cost of the work remained at about US$100.- part as a 3-month warranty and didn't add a penny, the reseller/service provided also included a 2nd repair or service free of charge for a year (sort of a membership) for the same $100.

So, If somebody else happens to bump into this same issue do not hesitate to give it a shot, even if you don't have an Apple Store, resellers with authorized service centers should be able to work this out.

Wish you all a very happy new year!

Purchased mine in Dec 12 - no cracking noise just found it had dropped - Apple advise I can use my consumer rights to claim a free repair - will see what the authorised seller says!

OK. I talked to apple EU on phone. They enlisted me for exception without problem. Just drove it today to authorized reseller and should be done next week free of charge.

Adrian has to order the part. They'll call me back. She was not surprised. It's covered under Apple are.

I brought the iMac to Apple and found that the problem is well known to Apple and they fixed it without charges.

You do not need AppleCare - the repair is free of charge (as per Genius Bar yesterday, March 11th).

rkaufmann87 is correct. There are several Mac users with no Applecare and out of warranty that report having been granted no charge repairs (and how they did it).

I've just picked up my iMac after 14 days from the Genuis Bar and stand now fixed, free of charge. 🙂