Design fault? 27" 2013 iMac stand just gave up!

And here I am well into 2017 with my late 2012 iMac 27" that just "popped" and tilted forward while working.

I will have to have it checked to see if the replacement still qualifies for free in Mexico.

Well, tonight called one of Apple's premium resellers which happens to have a store much closer than the Apple Store.

They look like knowing about the quality issue.

Tomorrow I'll take the computer for diagnostics, fingers crossed it qualifies.

I'll let you kno how it goes.

How did an aftermarket repair do? Biggest worry i’d, have is if they damage the display, who’s responsible based on the repair contract? If it’s at an Apple store and they break it... could have a better outcome.

I took mine to the Lincoln Park Chicago Apple store Summer 2017 and they had it done in a few days.

Tip: take it in your original box but they won’t hold the box for you. Then take back your original empty box to take it back home.

thank you!

iShop is also an Apple certified supoort center so it is pretty much like handing it to apple directly.

it will take about one more week to have it repaired, they've only reviewed the unit I'm paying for the updated quote tomorrow (see my previous post) and I'll tell you how it went.

the only apple store in mexico city is about 30miles away, and this reseller has a store in less than 2 miles that's why I chise to give it a shot at the iShop first.

so far so good 🙂

If you are the only one who has reported this issue, I think it was a factory defect instead of a design defect (the iMac has got the same stand since 2007). Anyway, in case I'm missing anything, you can have a look at the iMac (Intel) forum for more cases like yours, but I have not found anything related to this

I have never heard of this happening so I know it's not a design flaw, I suspect there was a manufacturing error on your specific machine. I'm sure Apple will fix it under warranty. If you are covered by AppleCare I'd give them a call today, if not it's not too late to get AppleCare. This will extend the warranty to 3 years and provide you with 3 years of telephone support too. I'd STRONGLY suggest getting it.

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As rkaufmann87 said, your Mac will be repaired for free if you have AppleCare. Just in case, make a backup of your files with Time Machine before taking your Mac in, in case you can use your computer

Good luck and looking forward to hearing the resolution.

HI, everyone Bristol United Kingdom

i had the same problem with my i mac which we bought 6 weeks ago. Dec 12th 2013. made an appt to take it to the genius bar last night, 31.12.2014. like you they had never heard of this happening before. the assistant had a word with his manager and came back to us saying we could have a new i mac there and then as it was such a long winded process to repair. They took it away for an hour and transferred all the data , files ,i tunes etc and we picked it up ready to go an hour later. Certainly cant complain about that service which you should have been offered.

i had the same problem with my i mac which we bought 5 months ago. Oct-2013. made an appt to take it to the genius bar last night, 16.2.2014.

Same thing happened today to our 27" iMac purchased about 10 months ago. 😠

Got it back from the shop. If anyone is interested, here is the defective piece.

DSC_2930.jpg

Note the two red arrows. These point to the inner mounting points of the tension springs. The one on the left has broken lose, the one on the right is good. The inner ends of the springs are held in place by plastic washers and one failed.

This hinge mechanism appears to be very high quality except for what appears to be one sorely underengineered piece. The shop replaced the whole hinge, but it looks to me like a washer could be put in place of the broken plastic and it would work. Might be something to consider once these start to go out of warranty.