Level 1

36 points

Design fault? 27" 2013 iMac stand just gave up!

Hi all,

I was just sitting watching TV when there was a loud crack and my iMac screen suddenly tilted down - now the screen will not stay where it is tilted / positioned. I was not using the mac at the time and it was not doing anything it just broke on its own. The mac was only bought in February and has not been moved or tilted once it was in place. This looks like a major design flaw to me as a 10 month mac just fails on its own! Has anyone else suffered this malfunction?

I have yet to contact apple as the store will be closed now but am interested to know if anyone else has suffered the same problem and what apples response was?

I will keep you guys posted once I have spoken to Apple

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1), Stand failure

Posted on Dec 28, 2013 9:34 AM

Top-ranking reply

Mr Mo-Fo Author

Level 1

36 points

Posted on Jan 3, 2014 9:31 AM

Hi guys - as promised here is an update.

I have just got back from my genius appointment and they have taken my mac in for repair, I should have it back in about 5 days to a week. They said that they had not seen this before and had trouble locating parts or really just the spring assembly that does not seem to be a separate unit and because of this they have had to order me a complete replacement back unit (the whole rear assembly) and a new stand (foot) this little lot comes to about £600 so not a cheap repair. Lucky for me as the unit is not a year old so was covered by the original warranty but I also have 3 years apple care that will start when the warranty expires.

The apple guy did say that he had to run this passed his manager to ensure that there would not be any charges to be met by myself,I don't think that I can repeat here my answer to him which was interspersed with key items from consumer law lol.

Anyway I will give you an update when I get the mac back to let you know if they have repaired it to my satisfaction (yes I am one of those nightmare customers lol)

Many thanks for your help and suggestions guys :-)

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709 replies

dickinsf

Level 1

8 points

Mar 12, 2015 7:13 PM in response to Mr Mo-Fo

This same thing happened to me 20 minutes ago. I was not touching the screen. It simply broke on its own accord. Loud snap, then flop. I have the same late 2012 machine.

Mar 27, 2015 7:06 AM in response to Mr Mo-Fo

It's lucky I'm a wine drinker. This cork sets the screen angle at a good one to view for me. Cannot easily adjust it though!

faulkan

Level 1

4 points

May 14, 2015 8:48 AM in response to Csound1

A part that consistently fails IS a design fault. Who in their right mind is going to use a plastic retainer to hold back a heavy duty spring?

petermac87

Level 5

7,473 points

Jun 9, 2015 12:56 PM in response to perkunas

Read through this thread and follow the advice already given numerous times.

Good luck

Pete

petermac87

Level 5

7,473 points

Jul 14, 2015 1:28 PM in response to Scott Ticknor

You will never know until you take it in to be looked at. Posting here will not solve your issue.

Good Luck

Pete

petermac87

Level 5

7,473 points

Jul 21, 2015 7:59 PM in response to anadeco

Point the Apple Store to this thread when you take it n for repair.

Cheers

pete

iLiving

Level 1

34 points

Mar 7, 2016 12:51 AM in response to Mr Mo-Fo

And another member of the club!

While I looked very concentrated on my 27" iMac Late 2013, the spring gave up, the screen tilted down and I was close to a heart attack.

Isolated incidents…?

Apr 14, 2016 4:06 PM in response to Mr Mo-Fo

Crack! Me too 😟

iMac (27-inch, Late 2013) Hinge Failure

Csound1

Level 9

60,123 points

Jul 14, 2016 11:08 AM in response to Olivia Branch

It's not a design flaw, it's a manufacturing flaw, and it is very rare.

Oct 19, 2016 11:45 AM in response to Heronymo

I just showed them this thread. But they had already had a couple of iMacs come in with the problem at my location.

You might suggest they call corporate after showing them this thread.

Gnomish8

Level 2

350 points

Apr 28, 2014 6:32 AM in response to Endfallow Media

Hey Endfallow,

Since you're running this for business, you may be interested in Apple's business support, Joint Venture. It has a lot that could help you out, including loaner machines.

http://www.apple.com/retail/business/

rkaufmann87

Level 10

149,396 points

May 16, 2014 2:19 PM in response to redbrickstudios

redbrickstudios

Future tip...

Read the Terms of Use and you will see you are not addressing Apple on these forums, we are all end users just like you.

And here is another future tip, buy AppleCare and verify you have it.

MichelPM

Level 10

82,345 points

May 16, 2014 2:39 PM in response to redbrickstudios

AppleCare is free for the first year of ownership of a Mac.

You pay and register for an additonal two years of extended AppleCare anytime during that first year up until the second of the last day of your free year of AppleCare.

Failure to do this, and you can never apply for the extended warranty afterwards.

babowa

Level 9

78,792 points

May 17, 2014 1:52 PM in response to baltwo

I agree, but as usual, there is differing/confusing info available. I've seen what the website says and in all this time, i've always mentioned the 90 day phone support, but at the same time, they seem to have eliminated it from their warranty statement, which makes my simple mind become very confused.... 😀

And now, I just found this (new to me):

http://www.apple.com/support/complimentary/

(However, it does say "most products" and to refer to the support materials with your product).

Going to the Apple store and choosing an iMac, it does say 90 days phone support:

http://www.apple.com/imac/specs/

If they're going to extend 90 days free phone support (which they always have), it should also mention that in the warranty - really.

ccyrils

Level 1

0 points

Jul 12, 2014 12:02 AM in response to Mr Mo-Fo

So I am not alone.. at the age of 1.3 years, my imac 27" screen needs a neck colllar..😠 warranty finished 2 months back... I will never ever recommend apple products to anyone. At the completion of 1 year warranty period, apple iMac also behaves like many other chinese products. I shall list out the major issues I faced after 1 year.

Issue #1. After the Maveriks update, system crashes frequently..

Issue #2. System will not shutdown by pressing shut down menu. To shut down properly, we need to run any other application then go to shutdown menu again. I will try a complete reinstall.. after completing a major project.

Issue #3. System doesnt start. Yes.. I did many R&D and found the reason. You should not keep the power cable connected with the power on. After shutting down the Mac, just switch off the wall power. Other wise, next morning, your mac will not start... :-(

Issue #4. and finally... Screen started looking down.. . :-(

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Design fault? 27" 2013 iMac stand just gave up!