Design fault? 27" 2013 iMac stand just gave up!

Same thing happened yesterday night to my 27" iMac purchased in November 2013.

Contacted Apple Support and made an appointment to take it to the closest Genius Bar tonight.

Let's see their answer on the issue, this looks like to be not the first case...

This morning whin I booted my 18month mac 27" the stand gave up. Luckly I have apple care. I tried to call apple care but could not get them. I will try again during office hours. As I am in Singapore, I don't know how long it will take to repair at this part of the world.

seeing this thread it's true that it's a design issue. Is the repair include modified parts or apple using the same part number to repair. So after the repair I just need to pray that it should not fail at least 2 years after extended warranty.

I paid $5k to get the top end model.

Same thing just happened to me. I was using my 27" iMac and there was this laud crack and now when I try to change the position it doesn't hold, exactly as you mentioned. I already scheduled an appointment for tomorrow at the apple store. Hopefully they'll fix it fast as I can't stay without the mac for long.

the same thing just happened to me 5 minutes ago and I haven't had the I mac for even 2 months yet 😟 I heared a strong crack in the room while I was going through some paperwork and though someone had just thrown a stone against a window or so, then I noticed the monitor of teh computrer had a strange angle and couldn't adjust it any longer so I searched online adn here are your comments guys 😟 I even live in an isolated place in the mountains with no Apple Store nearby... 😟

I woke up this morning to find my iMac looking down.. Add mine to the list. Purchased April 2013.

There is no way I can let Apple have my machine for longer than 24 hours, I need it for my business.

Time to go 'a hunting' for some blocks of wood.

😢

I was sitting at my desk tonight when I heard a loud pop from my late 2012 27-inch iMac and sure enough the monitor tilted down. I hardly touch my iMac and very rarely adjust the angle of the screen. And like most of the comments here, I wasn't touching the iMac when it popped. It certainly seems like a design flaw. I have AppleCare now, but by time it goes again, I won't. Hopefully Apple will offer an extended repair period for the issue. I'll be making an appointment tomorrow at the Apple Store.

Same Apple Design flaw here...😟 display made loud snap then tilted forward. No one was touching it. Cannot adjust keeps tilting forward. Computer 1 yr 4 months old! Set up call into Apple Support but from the replies I've read hear I don't expect a satisfactory solution.

piper41 wrote:

Took my 4 month old failed iMac to apple store - should be fixed in 3 - 5 days... they charged me $28 to fix this!!! I told the guy - I bought a mac for $3000 and now have to carry it in and out and be without my computer for 3 - 5 days and he charges me $28!!! Poor service.... It is like buying a business class ticket and getting charged $1 for Coke...

I have a extremely hard time believing this. You say you took the computer to an Apple Store, this an Apple owned Apple store or some reseller? If it's a reseller, you should have been speaking to a manager. If it's an Apple owned Apple store, I'm sorry sir but I simply cannot believe this claim.

Same here. My mac is never moved or transported. Just gave way while I working on it. Loud cracking sound and my screen is looking at my keyboard. Unfortunately I installed an SSD blade so no warranty...

Ah, me too. 27" 2013 imac. Everything else is fine.

Of note, the spring never held the screen at the angle I wanted for very long. The power cord was always tugging it back (downwards). Now it wont stay at all. I had one loud pop about a month ago, then another today (not clear why, the first seemed to be all that it took to have the mechanism not hold.)

Mine just broke yesterday after 14 months.

I just want to make sure if this damage covered by the apple care? Because yesterday i was told by QCD customer service that the casing might not be covered…..

I just found out mine gave way too.

I wasn't even at home when it happened. Got home wondering what is wrong with the monitor.

Lasted from last year Feb till today, about 19mths.

Luckily I'm covered, but do we have to send the machine down or can they come collect it or fix on the spot? Its not that portable ya?

Just adding myself to the list. Bought Jan 2014 ... only 9 months before the 'smack and tilt' this afternoon.

In warranty and have extended applecare in any case but am still using a pair of headphones to prop it up as I cant afford to be without it for even a couple of days never mind a week or longer (I'm in Israel so doubt it would be sorted quickly).

Between this and the earlier issues with sound (SSD related) I'm not quite as impressed as I was at point of purchase.

Add me to the list as well!

I am fairly new to Apple products. I've been a PC guy my whole life and have both built my own custom machines for the last 15 or more years and have spent 10 or more as a desktop admin or technician repairing them.

Over the last 5 or so years, I've been consistently hearing about how much better Macs are than PCs. Well, after experiencing two Macs myself, I have to say I am not impressed with Apple products! And I am trying very hard not to go off right now!

My first Apple product is a 15 inch MacBook Pro that I received via school (I decided to become a software engineer and recently returned). That thing is basically a giant $2000 plus paper-weight that I've had nothing but problems with. Most of the time I can't run more than 2 slightly resource intensive apps at a time without constantly dealing with the spinning color wheel of death!

So, to get through school (in which I need to work with a Mac), I went out and spent more money on Apple and purchased a 27-inch iMac last December, 2013. It hasn't even been a year yet and already I've had to have the screen replaced, which was defective and now have this 'hinge' issue to deal with.

I've had PCs that I've built, that cost 1/3 of the price of this iMac, last 5 years or longer without any issues, while both my $2000 plus MacBook Pro and $2400 plus iMac can't even make it 1 year without multiple problems.

Thank God, I purchased Apple Care!

Not impressed Apple, not impressed in the least!

Add me to the list of people as well; purchased the computer in January of 2013 and it gave out within this month. Came downstairs and it was drooped; called Apple and they refused to do anything. I rarely moved the screen at all so am extremely disappointed all together; this sort of break should not happen in such a short time period. This needs to be an extended repair outside of apple care.