Design fault? 27" 2013 iMac stand just gave up!

My late 2013 iMac stand simply gave out on me as well. I don't think that I should have to pay for the repair to have my monitor hold itself up again. I would like some suggestion on how to have this rectified. I don't know how much it will cost for repair and don't want to be without my computer for very long.

Regards

Yep, Mine just did the same thing. POP and then the screen tilts down, 27":screen. Someone mentioned that this was rare enough to not be a problem. It certainly seems to be a consistent problem considering the many virtually identical posts. I have had Macs forever and never had anything like this happen.

This just happened to me 10 minutes ago. I heard a loud crack. I was not in front of the computer so I didnt know until I noticed it later.

I do not have Applecare. I never did anything to cause it. my Imac looks new like the day I bought it.

Idigital will not fix it because I dont have applecare.

They also refused to fix the common Imac dark left screen problem.

This is rediculuous. I paid $4000 for the best mac I could buy and there are numerous problems.

Is this the end of the mac quality control promise?

Thats not the case at all. Apple have compromised on their parts and service. If Steve was alive he would never accept the compromises apple have made in quality and service. I have the imac common dark left screen problem and i was told that because there is no service centers in israel i either have to pay the rip of prices of idigital or risk my life crossing the border with my imac through Hizbullah territory to get to Tripoli Lebanon to get it fixed.

Now the broken tilt, whic i see from the posts is also common.

Same thing just happened to me too. Simply typing and I heard a loud crack and the screen tilted down... If you consider that only a small number of faults will be reported here, it may be a bigger problem than it seems... I have 3 iMacs 27" so I'm not looking forward to considerable repair bills...

My iMac has also just failed after less than 18 months. This is clearly a design fault given the number of people reporting this issue. This is a hinge, not a complex piece of engineering and users should expect these to provide a number of years of failure free service. Nice design but that should not be at the price of poor engineering. Out of 10 Apple products I have owned this is now the 5th failure the other 4 being under 12 months. That is a 50% failure rate.

Add me to the list. Was just rearranging and cleaning my desk. Moved the iMac a little bit further back and heard a pop! Ugh! Droopy mode. It's nice to know there are tons of other people who have this problem. Mine is just a month of shy of being 2 years old. No Applecare. I would bring it to the Genius Bar tomorrow but I have a remix that has to be submitted ASAP so until I find that work I'm propping it up with an old iPad case. Thanks everyone for your advice!

mid 2013 27" imac ....JUST LIKE MJ SANG...."YOU ARE NOT ALONE..." LOL ****, HAD THE SNAP WITHOUT THE CRACKLE AND POP BUT THEN HAD THE DROP.

You guys wanna know the funniest thing though, I kid you not, I was actually on the page to checkout for a new 27" 5k retina model and thought hmmm, I will call them Monday and run it thru my biz, usually get 10% off like i did with the one im on now,....and then, it all happened, SNAP and plop. hahaha......maybe my windows machine got jealous of the mac and sabotaged it! or did the mac just get even because I run win 7 64 bit pro via bootcamp....crazzzzzy. Im gonna call them next week and get a work visit to fix, still got applecare warranty till mid 2016 so i noticed.

Tonight I get to join this group. My 27" iMac gave out a loud crack and flopped all by itself. It's a few weeks off it's second birthday. I'm only a couple of miles from a genius bar but I need it for my work so I don't want to be without it while it's repaired. I'll have to phone apple tomorrow and plead my case.

hello I am in Reunion Island . part of europe in the Indian Ocean next to Madagascar .
I am the last victim of this problem ... we are covered by European legislation , so I hope that the management of the repair will be paid by apple .
in the meantime here's a photo of my iMac

I talked to their phone once . they were willing to support the repair . they should email me with support number and since , nothing. they have nothing sent me. I tried to recall several times ... in vain. they stop responding .

And, actually, I think I'll just live with the defect. I've wedged a little Bluetooth speaker under the monitor and it holds it at a decent (if not perfect) angle. Seems better to live with it for another year or two than to do without my work computer for a week or longer while Apple fixes the problem.

I'm a brand new (yesterday) Italian member of the ******* club, with another 27 late 2013, and really can't believe there's not an exchange/repair program for that!

I already started collecting all the pictures with all the "solutions" found (mine is a little ball for dogs...) and I can guarantee Apple that - as journalst and social media expert - I'll do my best for the deserved... "promotion" worldwide!!! :-(

<Edited by Host>

That would indeed be very disappointing and unfair. I would definitely try to escalate as far as possible. If all else fails, there is always the hail-mary email to Mr. Cook... though only as a last resort.

Even though my computer is under warranty, I am really skeptical about leaving the computer in hands of people I don't know. I have 2 concerns:

1. The hard disc is exposed with important information,

2. Even though apple suggest to back up, because of the fact that they have to take the whole computer apart what if something goes wrong with some electronic parts. Your computer will never be the same.

Therefore I found a solution that works for me, an old credit card or plastic. Perhaps other people who out of warranty or concern about their privacy information that stored in their hard disc would find a useful solution. Who knows if it broke once, it might brake again.