Design fault? 27" 2013 iMac stand just gave up!

I have the same problem on my iMac 27" they want it 10 days but I can't lose it that long I run my business on it

Yesterday I became another unfortunate victim of this clear design and engineering fault. But I'm in the sleepy Apple backwater of sunny South Africa. Has anyone else in this neck of the woods experienced the same problem and if so how was it resolved by our friends at the Core Computer Group (the somewhat less than popular local distributor of apple products locally)? Can it be repaired locally or are the machines shipped halfway around the world to be repaired and at what cost?

Finally found a good use for this Writer's Block book. 😐 The stand on my Dec. 2013 27" iMac broke today; got lots of good advice from this thread. Will call my hour-away Apple Store (White Plains, NY) and hope for a fast and effective (and free?) repair. I will also go to Apple Feedback and leave a message about this unfortunate turn of events: http://www.apple.com/feedback/

I bought my 27" iMac in December 2013. Today I heard a metallic pop and the monitor tilted forward. It's time to contact Apple. I have the 3 year Apple Care.

I have no doubt Apple will repair this, but I am disappointed in this failure.

I will have to check my hard drive. It must be so full that it weighs too much for the spring. :-)

My 27" iMac screen just lost its ability to stay in position too. Evidently it was the thump I heard from the other room. Now it only rests tilted fully forward. This is obviously a design flaw as it seems to happen regularly. I don't have it located where I need to adjust the tilt very much. I'll be calling Apple today. It is just over one year old. guess I'll be getting some benefit from AppleCare.

Well the local agents for Apple in South Africa said courier the machine to us (550kilometres away) and we will assess it and give you a quote since you don't have Applecare. No, I said. There's nothing you can assess since the offending part (the hinge for the stand) isn't accessible unless you completely dismantle the machine and "go in from the front" as it were. Just quote me (non binding) on the assumption that it is the hinge for the stand). Of course they would not budge. So called the South Africa apple tech support no. from the Apple website. Get connected to a call centre agent in Athens Greece who listens, understands and then went out of her way to assist. Called my back after initial call to say it will be fixed at no cost to me and give me a case number on the global apple system. Just take it to nearest iStore (155km away) and book it in. Which I will try but I have zero confidence that the sole agent in South Africa will even acknowledge the decision in Athens or wherever it was taken, leave alone actually manage to repair the machine without causing some there damage if only to the screen edge or case. But I hope to be proven wrong.

Does anyone know if they can retro fit the VESA mount as they offer with the new retina iMacs? Seems to me that is the way to go since the repaired hinge will no doubt fail again in due course.

It is likely all about how your local store gets paid for the work.

If you have a case # hopefully that will get it done. Did you call the SA store to see if they would now repair it?

Had similar problems when living on a Caribbean island and had to get repairs authorized via Venezuela!

Does anyone know if they can retro fit the VESA mount as they offer with the new retina iMacs? Seems to me that is the way to go since the repaired hinge will no doubt fail again in due course.

The VESA mount cannot be retrofitted. Don't ask if there some way it can, because it cannot. Sorry to be the bearer of news you did not want.

I still haven't managed to make it to the Apple Store to get mine fixed (have an appointment for Tuesday since I will traveling the rest of the week and can leave for repair), but I want to say something to all those who are offering the homebrew "just use a pencil" fixes. Those certainly work for a temporary fix to make the screen usable, but I get a new machine every 3-4 years and subsidize the cost by selling my old one. I spent about $1,900 on my 2013 iMac and sold my old 2010 for $1,100. An iMac with a busted hinge isn't going to go for nearly as much. I'm less than a month out of warranty, so the longer I wait, the less likely they'll do an out-of-warranty repair for free.

My late 2013 iMac stand simply gave out on me as well. I don't think that I should have to pay for the repair to have my monitor hold itself up again. I would like some suggestion on how to have this rectified. I don't know how much it will cost for repair and don't want to be without my computer for very long.

Regards

I took my 2013 27" iMac in on Sunday at 4:00 pm. I was notified Wednesday at 7:45 pm that it was ready for pickup. The charge was "Mechanism, 27" IMAC $28.41 and Hardware Repair Labor $39.00 for a total of $67.41, but free with Apple Care.

My iMac repair was a lot cheaper than I thought it would be considering what had to be done. even though it seems like a lot to remove, it must come out easily.

I'd recommend that you would use an Authorized Apple Service Provider for the installation of that FusionDrive. Though it is not the most difficult of repairs, there are certain tools and items needed in order to properly carry-out this type of fix, most likely things you would not have.

The hinge on my iMac 27-inch Late 2013 also failed. Just returned to my office and noticed the screen was tilted down. When I tilt the screen back into position it goes back down. I will call Apple Tech Support and see what they say.

Yep, Mine just did the same thing. POP and then the screen tilts down, 27":screen. Someone mentioned that this was rare enough to not be a problem. It certainly seems to be a consistent problem considering the many virtually identical posts. I have had Macs forever and never had anything like this happen.

This just happened to me 10 minutes ago. I heard a loud crack. I was not in front of the computer so I didnt know until I noticed it later.

I do not have Applecare. I never did anything to cause it. my Imac looks new like the day I bought it.

Idigital will not fix it because I dont have applecare.

They also refused to fix the common Imac dark left screen problem.

This is rediculuous. I paid $4000 for the best mac I could buy and there are numerous problems.

Is this the end of the mac quality control promise?