Design fault? 27" 2013 iMac stand just gave up!

iLiving wrote:

According to Apple this is a design flaw involving Late 2013 Models.

Well I wish it was true about the late 2013, but it is not. My iMac was purchased from the Apple store in July 2014. If this repair would not be involved taking the whole computer apart, I would have taken it to the store.

How long did it take to fix it?

Well my store is in crowded Los Angeles area. They told me 7-10 business days, depends on the part availability. I can not be without my computer more than a day plus I would never leave my computer with important information. Unless I would clone it first and completely erase it. But who needs this hustle.

I decided not to take it in because the main support warned me to back everything up.

That's why I am using my expired credit cards. Thanks to Bank of America, 🙂

It happened to me again and this time they charged me 438€ Naples Apple Store, Italy.. very disappointed!! not happy at all... Apple knows about this problem, but don't care about it.. doesn't care about all of us.. 3000€ for a computer with a limp screen.. awful!

I would love to know how those without Apple Care were able to get their screens fixed. We had TWO Imac 27" do these within two weeks of each other. They were both purchased at the same time. This has to be addressed and covered regardless of Apple Care. It is a design flaw and nothing less in our option, and Apple should recognize and remedy the issue.

I Posted the parcel ones, because I made them to live the paper of what they would have charged me for the fix, but the moderator of the support community erased it.

anyway I bought it on eBay.. And it's not hard at all to replace it.. It takes just a big amount of patience

Happened to mine today, purchased new from Apple online in March 2014.

Have no idea what happened as I was outside all day, came in to sit at the computer and it was leaning way down and won't hold it up.

No Apple Store near me and I can't be without my computer for even a day (self employed) so I'll probably just find something or other to hold it in position since I never adjust it anyway (I've got the box from a printer cartridge in there now). I'll try the credit card trick referenced earlier.

Let's hope Apple has fixed this part in later builds.

I didn't want to take mine in because it's out of warranty, the cost of the part/labor, and it's something I can live with. Had some hardware in the garage and made this adjustable solution. There's a small hole / indention that the eye fits into so it doesn't slide down.

I rarely adjust the angle of my screen, but I'm going to give the credit card solution a try. I work with 2 other 27" iMac owners who also have this issue and are using various objects to hold their screens up. Thanks for the tip. I didn't see your post originally.

Add one more to the ever growing list of broken stands, mine's just gone pop :-((

Can anyone confirm the latest on whether apple are replacing like for like on the broken part, or if an upgraded (fit for purpose) part is now used in the fix?

Like the credit card temp fix, works like a dream and stops me spending too! :-)

Chris.

I have the same problem with my 27" iMac purchased in 2013. I was at my desk not using or touching my iMac when I heard a loud cracking sound. I soon realized my screen was tilting down and wouldn't stay up.

I find it hard to believe that Apple isn't owning up to the problem as it is obviously a design flaw and a frequently recurring issue.

<Edited by Host>

And here I am well into 2017 with my late 2012 iMac 27" that just "popped" and tilted forward while working.

I will have to have it checked to see if the replacement still qualifies for free in Mexico.

thank you!

iShop is also an Apple certified supoort center so it is pretty much like handing it to apple directly.

it will take about one more week to have it repaired, they've only reviewed the unit I'm paying for the updated quote tomorrow (see my previous post) and I'll tell you how it went.

the only apple store in mexico city is about 30miles away, and this reseller has a store in less than 2 miles that's why I chise to give it a shot at the iShop first.

so far so good 🙂

My 27" iMac flopped forward about a week ago. Purchased it July 2013. I guess it's off to the Apple Store. 😟

If you are under apple care, and if you are near to any service centre, then you are lucky.. from different feedbacks, i understand, a complete teardown of your mac is required to fix this issue..

Well I'm taking my droopy Mac into the Apple Store next week to see what can be done. The machine is only one month out of warranty. I'll claim 'not fit for purpose' under UK consumer law.