Design fault? 27" 2013 iMac stand just gave up!

steveohm wrote:

Same same. 2011 27" iMac. snap then droop.

Quickest solution is two champagne or wine corks with one end cut at a slight angle. place them between stand and monitor back one on either side just above the round hold in back of stand. move up or down to adjust tilt. the fake corks may not have enough friction.

A slightly more permanent but removable solution would involve a drop of hot glue on each end. But I'm too busy for that right now.

Soaking of corks not required.

With due respect, 2011 iMacs were not affected. I think you should look up to see which year iMac you have.

you are correct. 2013 I meant.

as far as I've read here there hasn't been any kind of 'recall' correct?

if no applecare, I assume we're out of luck?

steveohm wrote:

you are correct. 2013 I meant.

as far as I've read here there hasn't been any kind of 'recall' correct?

if no applecare, I assume we're out of luck?

Read the thread!

rkaufmann87 is correct. There are several Mac users with no Applecare and out of warranty that report having been granted no charge repairs (and how they did it).

Well I can't say that I've read all 569 entries in the thread, but I think I read around half. Did I miss the ones that said otherwise?

For starters, look at Krazmike at the top of page 37. Some of the other later posts have said similar.

totally appreciate that pokey! apparently I did miss the more helpful posts.

Hi all, thanks to those who responded to my moan about the broken screen hinge on my 27'' iMac. The brick paviour worked a treat and would have stayed permanently if I had not been able to get a satisfatcory repair. Chanpagne corks and sponge balls are not my scene!

After being told by Apple that since it was a late 2013 machine, it would be repaired free of charge, I took the machine to the Apple shop in Glasgow Braehead 2 days ago, and the Genius Bar confirmed the repair. The charge is indeed £54 or thereabouts (no mention of additional cost for part or labour) but it was explained to me that they needed my agreement to pay this before the repair could be authorisedt, but on collection, that cost would immediately be refunded, so no actual money would change hands.................... I can see some logic in this, but they needed a signature as well............

I'm not really expecting a problem, in view of all the correspondence on line, Apple definitely know about this fault.

Apart from the cost, my concern is that if the hinge is replaced, the same thing is likely to happen again... and again...... Nowhere have I seen anything to say that Apple have replaced these unsatisfactory plastic discs with something more durable.

And why only on late 2013 onwares machines?

It wasn't easy getting the heavy machine to Braehead Apple - the shop is in the depths of a large shopping mall quite a distance from the carpark. The Buchanan Street store is in a pedestrian precint. Life isn't easy for big Apple users!

Crack! Me too 😟

iMac (27-inch, Late 2013) Hinge Failure

The worst thing is it gave a Microsoft-loving Apple-hater in my office a chance to laugh and gloat.

I wish I had found this thread sooner. I called before my Genius Bar appointment, waited on hold for 30 mins, but they would not give me an answer as to how long or how much this repair would cost. (Despite the fact that it's happened to many of their poorly engineered hinges.) So on my day off, unplug peripherals, box it up, drive to weekend-packed LA store, get parking validated, just to have a guy tell me I gotta give it to them for a week. I didn't wait to hear how much it would cost. Why wouldn't they just tell me that and save me a trip? Because they know that if you're there, you're already halfway to giving them more money for repairs. #nomoreappleproductsforme

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Greetings from south Switzerland! My iMac (27-inch, Late 2013) just cracked too. Of course, it's out of warranty and never had AppleCare. Tomorrow I'll see how much the repair will cost. I need to take it to an Authorized Shop, because we do not have any Genius-Apple Stores here.

It should be a free repair - This happened to me and I got mine fixed in Glasgow Braehead - no charge.

I would love to know how those without Apple Care were able to get their screens fixed. We had TWO Imac 27" do these within two weeks of each other. They were both purchased at the same time. This has to be addressed and covered regardless of Apple Care. It is a design flaw and nothing less in our option, and Apple should recognize and remedy the issue.