I stupidly opened a mail from Costco shipping agent which having now googled, I realise its a malware scam.

I stupidly opened a mail from Costco shipping agent which having now googled, I realise its a malware scam. I'm terrified that I've compromised my phone and hotmail but don't understand anything about the implications. My iPhone is a 3GS 4.3.3

I've gone into hotmail on my husbands iPhone and have changed my password. However, there is a message on the bottom of my hotmail as follows:


Your messages are in your POP folder!Some other program is set to download and delete your messages from Outlook. Just in case this was an accident, we've put them in a special POP folder. Not an accident? Change settings


Please any help would be greatly appreciated. This is just all unknown territory for me and obviously want to protect myself & preempt any issues.

Many thanks in anticipation of your help.

iPhone 3GS, iOS 4.3.3

Posted on Dec 28, 2013 11:58 AM

Reply
17 replies

Dec 28, 2013 2:23 PM in response to Leighiphone

It is not a threat to iOS with a non-hacked/non-jailbroken iPhone. Nothing can be installed on a non-hacked/non-jailbroken iOS device without your knowledge and opening an email alone on an iOS device can't install anything.


Nothing can prevent someone from visiting a fake website included with a link in an email and manually entering information there, but that is a far cry from malware being installed on a non-hacked/non-jailbroken iOS device automatically by simply opening an email.


Did you read the link I provided?


You have nothing to worry about with your iOS devices unless they have been hacked/jailbroken, but you do need to be concerned if the email was opened on a swiss cheese for security Windows computer or on an android device.

Dec 28, 2013 2:27 PM in response to Leighiphone

Leighiphone this was a "phishing" attempt and is a very common attempt to defraud you. The scam is intended for you to go to some website using the link in the email fraudulently representing itself as Costco or FedEx or DHL or Apple or any number of other popular companies. The scammer's goal is to convince you to provide personal information. If you did not provide that information don't worry about it.


Nothing in the world can prevent you from divulging personal information to strangers; you must recognize the attempt as fraudulent and disregard it.


These scams are not dependent on the device you are using and your iOS version is of no consequence.

Dec 28, 2013 1:14 PM in response to Leighiphone

What I really would like confirmation on. Is if an IPhone 3GS 4.3.3 is supsectable to a email link Trojan malware attack? I've spent 3hrs googling and have conflicting information. I'm worried and just want to know the situation and if possible, check if my phone is clean. My IPad is also on the same appleID & I'm frightened to even switch it on incase the issue is transfered. You can see, I'm in a real state worrying about this!

Dec 28, 2013 1:24 PM in response to Leighiphone

Nothing can be automatically installed on a non-hacked (non-jailbroken) iPhone from an email or from a website. You can manually save a photo from an email or website and I haven't heard of any malware being included with a JPEG file.


You would definitely have a potential problem opening this email on a Windows PC or on an Android device, but not with an iOS device.

Dec 28, 2013 1:51 PM in response to Allan Sampson

Dear Allan,


Thank you so much for your reply! It has begun to put my mind at rest! Are you sure that this is still the case for my 3GS as its still on 4.3.3? Is there any advice you can give me regarding updating from 4.3.3, is it possible and would it benefit me to do so?

Am I ok to use my iPad, you're seem confident that email scams target PC's, but there is a lot of data online to suggest IOS are being targeted too.

My iPhone is linked to my company server so I've deleted the mail link in settings to prevent any transfer of virus/malware. Am I overreacting? This has really spoilt my day but thank you so much for your time! Much appreciated.

Leigh

Dec 28, 2013 2:04 PM in response to Leighiphone

You're welcome.


Are you sure that this is still the case for my 3GS as its still on 4.3.3?


Yes, and the same with every iOS version beginning with the first - iOS 1.0.


Is there any advce you can give me regarding updating from 4.3.3, is it possible and would it benefit me to do so?

The highest supporting iOS version for a 3GS is iOS 6.1.3. If you want to install the update, you should have been prompted about an update being available when connecting the iPhone to iTunes on your computer over the last 2-3 years.


Am I ok to use my iPad, you're seem confident that email scams target PC's, but there is a lot of data online to suggest IOS are being targeted too.


Yes. iOS is the most secure mobile operating system by far and the same applies with iOS on any iOS device - iPhones, iPads, and an iPod Touch. There are no viruses or malware that infect or affect iOS with a non-hacked (non-jailbroken) device. Nothing can be installed on a non-hacked/non-jailbroken iOS device without your knowledge.


http://appleinsider.com/articles/13/05/14/mobile-malware-exploding-but-only-for- android


You are overreacting but completely understood as a Windows user having to live in constant fear every time a website is visited or when an email is opened. My personal money has never been spent on that insecure garbage and never will.

Dec 28, 2013 2:23 PM in response to Leighiphone

Ok Allan!

I'm fully reassured now, my last mail crossed with your last response which has really made me feel more at ease.

You certainly know your stuff & I'm so grateful for you taking time to help me.


I hardly ever link to iTunes on my computer, it really is just a phone to me with email, but I'll certainly do that.


My lesson learnt...ask someone that knows rather than waste 5hrs getting more confused using google.

Many thanks Allan, you've been terrific!

Dec 28, 2013 2:48 PM in response to John Galt

Thanks John,


I'd seen online that it was a phishing scam, then another site claimed it was a kuluoz malware.

Though I did open & click on the link 'order number'. (I am a Costco member which is why it didn't go into my junk box and I absent mindedly looked into it) You'll be relieved to know I quickly closed & deleted it.


I've never used a forum, but glad I have done so today! Amazed at the selflessness in helping shown by you guys!

Thanks Allan & John!

Jan 6, 2014 8:32 AM in response to Leighiphone

I also received the costco email virus, opened it on my ipad2, and stupidly followed the link.


Nothing happened via the link so I moved on to another google+ email which had also ended up in my spam folder. This had some of my own photos in it, looked like a regular google+ email so I thought it was genuine. I was then asked to enter my gmail password, which happens quite regularly, so I did.


Immediately after this, I noticed my gmail and iCloud accounts had disappeared from view completely on my iPad email application, both accounts are still in the settings but I can't see them on the left hand side of the mail app. Tried re-installing the gmail account, no difference.


My fear now is that the google+ email was also a virus and now my gmail account has been hacked and iPad infected with some nasty virus.


Anyone had the same experience? can offer me some comfort? tell me how to get my iPad mail apps working again?

Jan 6, 2014 8:54 AM in response to cjp1963

There are no viruses that affect or infect iOS - none, zilch, zero, nada. Copied from my previous post.


It is not a threat to iOS with a non-hacked/non-jailbroken iPhone. Nothing can be installed on a non-hacked/non-jailbroken iOS device without your knowledge and opening an email alone on an iOS device can't install anything.


Nothing can prevent someone from visiting a fake website included with a link in an email and manually entering information there, but that is a far cry from malware being installed on a non-hacked/non-jailbroken iOS device automatically by simply opening an email.

Jan 14, 2014 2:33 PM in response to Leighiphone

More help requested please!!!!

My iPhone has been fine since these posts...until now! I noticed I haven't received any emails on my company email since Friday so checked the settings. My email address had changed from 'my name@my company name' to my name@a totally different domain? What as really worried me is this new name is a domain which we use for marketing/info email but the only email address on that domain is mail box. We just don't use it? This domain oukd certiainly be on our server. My concern is that I've introduced an issue onto my company server, I know we experienced a slw server on Monday and since that , I've had no emails and I can't be sure when the email address changed in settings. I deleted this email account immediately after opening the Costco email and only reinstated in in the new year. I copies the settings from my iPad o I know I haven't changed te address.


I also noticed this evening tat m messages icon and stocks icon had appeared in a sub box/window, I wouldnt even know how to do that? And it wasn't like that a couple if hours ago!


Any help would be appreciated as Zi'm going to ave to raise this tomorrow in the office and would like to be armed itch as much info as possible and advise on what to look for on the server would be hugely appreciated.


I was happy with the advise tat my iPhone was safe from this sort of Trojan/malware, but ave read so many accounts that suggest different.


Many tanks in anticipation of some help!

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I stupidly opened a mail from Costco shipping agent which having now googled, I realise its a malware scam.

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