I stupidly opened a mail from Costco shipping agent which having now googled, I realise its a malware scam.

I stupidly opened a mail from Costco shipping agent which having now googled, I realise its a malware scam. I'm terrified that I've compromised my phone and hotmail but don't understand anything about the implications. My iPhone is a 3GS 4.3.3

I've gone into hotmail on my husbands iPhone and have changed my password. However, there is a message on the bottom of my hotmail as follows:


Your messages are in your POP folder!Some other program is set to download and delete your messages from Outlook. Just in case this was an accident, we've put them in a special POP folder. Not an accident? Change settings


Please any help would be greatly appreciated. This is just all unknown territory for me and obviously want to protect myself & preempt any issues.

Many thanks in anticipation of your help.

iPhone 3GS, iOS 4.3.3

Posted on Dec 28, 2013 11:58 AM

Reply
17 replies

Jan 15, 2014 1:37 AM in response to Allan Sampson

Allan, More help requested please!!!!

My iPhone has been fine since these posts...until now! I noticed I haven't received any emails on my company email since Friday so checked the settings. My email address had changed from 'my name@my company name' to my name@a totally different domain? What has really worried me is this new name is a domain which we use for marketing/info email but the only email address on that domain is mail box. We just don't use it? This domain would certiainly be on our server. My concern is that I've introduced an issue/virus onto my company server, I know we experienced a slow server on Monday and since that , I've had no emails and I can't be sure when the email address changed in settings. I deleted this email account immediately after opening the Costco email and only reinstated in in the new year. I copied the settings from my iPad so I know I haven't changed the address.


Is it possible to remotely change email settings or for the email server to change settings on an iPhone? I'm sure it's not possible. Other than someone physically changing the settings on my handset, I can only draw the conclusion that my iPhone is being hacked. I've an appointment with the genius bar in the Apple Store to check the phone, but any ideas?


I also noticed this evening that my messages icon and stocks icon had appeared in a sub box/window, I wouldnt even know how to do that? And it wasn't like that a couple of hours ago


Any help would be appreciated as i'm going to ave to raise this tomorrow in the office and would like to be armed with as much info as possible and advise on what to look for on the server would be hugely appreciated.


I was happy with the advise that my iPhone was safe from this sort of Trojan/malware, but have read so many accounts that suggest different.


Many thanks in anticipation of some help!

More help requested please!!!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I stupidly opened a mail from Costco shipping agent which having now googled, I realise its a malware scam.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.