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Movie Won't Download from iTunes on iPad

I recently purchased two movies from iTunes using a gift card I got for Christmas. I started the download and once the first movie got too about 3.2 GB of 6.2' it stopped and started over for no apparent reason. I tried multiple times to download both movies with no luck the first 24 hours. Was hoping to have it for my flight for my vacation. Over the course of the next three days I have tried downloading the first movie at least 15 times on various WiFi networks, It always begins the download and then either restarts it on it's own or now gives me an error message saying the movie cannot be downloaded at this time, please try again later. I finally got the second movie to download after 10 attempts, but still no luck with the first. I know for certain I had a continuous WiFi connection every time. I am EXTREMELY frustrated at this point. I still have remaining dollars to spend from my gift card, but figure why even bother? I really hope someone can give me an idea which works. So far I have deleted the beginning download on multiple occasions and also tried restarting after this 4 times and nothing seems to work.

MobileMe and iTunes-OTHER, Mac OS X (10.7.1)

Posted on Dec 28, 2013 9:13 PM

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41 replies

Jun 27, 2015 11:28 AM in response to kabfoto

I think this is pretty widespread. I can't download successfully, starts, get so far then crashed whole iPad or just fails. When I try again it starts back from the beginning.

  • it's not a space problem. The current movie rental I'm trying to download is 2.9 GB. I have over 11 GB available.
  • downloading the Mac and syncing doesn't work all the time as a workaround. I used to do this, and it worked fine. Now, however, a lot of iTunes rentals won't download to the Mac because they won't play back in HD on my 3 year-old mini. Why, I have no idea, it can certainly play some in HD, so that's not a bug, just apparently something Apple has decided.

The only thing I can suggest is to give up, call Apple and demand your money back on the rental and get your movies elsewhere. I'm a big Apple guy, but on this simple thing, they are - literally - failing to deliver.

Jul 2, 2015 4:28 AM in response to JoseDelPescador

You have seemed to find the problem. It is a memory usage problem. I had 13GB left and would not load a 3.2GB movie. I deleted 4.6GB and still interrupted the load several times. I let the download run overnight and when I woke the movie was finally there! One more thing, i set the auto-lock to never go to sleep, which I believe is necessary.

Sep 2, 2015 6:21 PM in response to eyePal

so, what is the solution? I just bought a new 32 gigabyte iPad air, to replace my very old 16gigabyte iPad, because i seemed to have so little space for movies. I now have more than 15 gigabytes available, yet I can't seem to download even 1 movie. The movie took almost 2 hours to download 3 gigabytes, it had 1 more gigabyte to go, I went out and when I came back there was the dreaded "cannot be downloaded at this time" message. The icon for the film is on my Downloads screen, with a caption saying "Download Error. Tap to retry." But when I tap, nothing happens.

Jan 29, 2016 2:12 PM in response to sambany

FIve hours trying to download a movie for my flight - that was enough to time to do it five times over which is what it did. Five times the download wheel completed the process and five times it reset immediately after completing the download. Unbelievable.


Itseems the only solution is to go to iTunes on your Mac and then rent the movie AGAIN (why can't they see you've already paid for it but not watched it!?!?!?) and then transfer it to your iPad via cable then write a letter to Apple to explain their ******** system that doesn't work and get a refund. Yeah, that's really simple Apple. You're headed down the path of Microsoft user unfriendliness and it's beyond frustrating.

Sep 23, 2016 8:57 AM in response to kabfoto

I frequently travel with only my iPhone and iPad and have occasionally run into the rental download issue. While the Mac sync works, it doesn't help when you are away from home. What always works for me is to BUY a new movie. Once it starts downloading, the rentals start behaving. It might work to download a previously purchased movie, but I always have something I want to buy, so I haven't tried that yet. Obviously, not the cheap solution, and potentially annoying to give Apple more money when the rentals aren't working, but it will work as a quick fix on the road.

Movie Won't Download from iTunes on iPad

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