apple.com/kb/ts4515

Exactly.

You probably have a second hand iPad that was protected using Activation Lock as described here:

http://support.apple.com/kb/PH13695

Activation Lock is an anti-theft feature. You need the previous owner's Apple ID and password to unlock the iPad. Otherwise, the iPad can never be used again.

Ask the person whose account it's locked to to remove the phone from their account.

Or, and if you were the original purchaser of the phone (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Tohii wrote:

I forget my password

Which password?

• Phone unlock passcode: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
• Apple ID/iCloud ID passcode: If you forgot your Apple ID password - Apple Support
• iPhone backup password: About encrypted backups in iTunes - Apple Support
• Email password: Consult the email provider's website
• SIM passcode: Consult the mobile provider's website or call them

What are you now seeing on the phone ? If it's still on the activation lock screen type the id and password of the account that it's locked to

To set a passcode : Use a passcode with your iPhone, iPad, or iPod touch - Apple Support

Again, what do you do you mean? If you mean that the iPod is asking for the previous owner's Apple ID and password to activate the device then the answer was provided back in December, the second post in this thread.

If that's not what you mean, you need to clarify further.

Regards.

Don't post your email address (unless you like spam emails), these are user-to-user public forums, not iTunes Support nor Apple - I've asked the hosts to remove it.

You re-activate the phone using the id and password of the account that you were using in Settings > iCloud on it, no other account can re-activate it. Has your wife or friend tried : If you forgot your Apple ID - Apple Support ?

Or, and if you were the original purchaser of the phone (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Help me. I have bought a old iphone poorly the last time, bringing out error-free playback software implementation is icloud account. please help eliminate this account. Thanks a lot. icloud account name of the form v ● ● ● ● ● @ icloud.com

imei ; ************

<Personal Information Edited by Host>

If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. No must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.

You will have to contact the person that you bought the phone from, with iOS 7 and activation lock only the owner of an account can remove a device from their account

Activation lock : Find My iPhone Activation Lock: Removing a device from a previous owner’s account

You will have to contact the previous owner of the phone, he/she is the only person that can remove the phone from their account, there is nothing that fellow users here on these forums nor Apple can do.

Activation lock : http://support.apple.com/kb/TS4515

What password have you forgotten ?

If your iTunes account : http://iforgot.apple.com

If the passcode for your iPad : Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

My response from a year and a half ago addresses your issue. Here it is again:

Exactly.

You probably have a second hand iPhone that was protected using Activation Lock as described here:

http://support.apple.com/kb/PH13695

Activation Lock is an anti-theft feature. You need the previous owner's Apple ID and password to unlock the iPhone. Otherwise, the iPhone can never be used again.

If it's locked to the previous owner's account then you will have to contact him/her and ask them to remove the iPad from their account : Turn off Find My iPhone Activation Lock - Apple Support - only the person whose account it is can remove a device from it

Read the previous replies on the thread. If it's on the activation screen and it's still linked to the previous owner's account then you will have to contact him/her : Turn off Find My iPhone Activation Lock - Apple Support

These are user-to-user forums, nobody on here can remove an account from your phone - only the person whose account it is can do it, or potentially Apple (if you bough the phone new)

If you bought the phone new and you can't remember your id you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/contact/) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it