iPhone 5: Blue Screen and Restarting Issue

I've never owned a perfect iphone. 3GS had a slightly raised top corner, 4s had a slight yellow tint (replacement had a wiggly home button that finally solidified), 5s had dead pixels and slight gap (replacement had a perfect screen but slight edge gaps at the top and slightly squishy volume buttons). At first they're annoying but I've learned to live with these design flaws.

Despite these flaws, an iphone is better than no iphone. Stop being tech hypochondriacs. Live with it or use a different brand.

I'm new to the thread, I thought it was a battery issue. The first day the BSOD happened it was 97 degrees and I was charging my phone in the car, after going to three different Apple stores. The not so helpful employees reset my phone and told me I was 2 week past the 90 day warranty on the replacement from the original one that had a sound issue. The prices to "fix" got higher and the problem worsened, I was told it is an LCD issue that would further corrupt the phone unless I paid $279 to have it replaced. I reset as a new phone and from backup it's now completely dead and I have to buy a new phone.

Device landed in two bags and plastic bag closed tightly and leave it in the freezer for an hour ar least I tried this method

Typically, if you've restored a device as new and test the unit before syncing or restoring any content back to it and you still have the same issue, then what you're experiencing is hardware and not software.

Hi,

I had this same problem and I ended up fixing it by restoring my phone over and over through iTunes. I would do it a few times a day and on the 2nd day and about 10 restores it finally kicked back on. Good luck.

Mark

I know I just had an issue with mine. Apps wouldn't update, changing pages in Safari would cause the app to freeze, and it was just slow. I tried restarting, and it took an unusual amount of time to do so, then black screen, then blue screen (it scared the crap outta me too). Has anyone had this same issue? Or did my phone just flip out that once?

Unfortunately I went through the same thing as you. I updated my OS a few days ago and today I got the blue screen. I spent two hours with Apple Chat to determine it was an OS issue/software but when I got to the store they Apple "Genius" said it was hardware. I try resetting and hard reset neither worked. It would connect to my iTunes to restore but I would get (error 9). So that at least tells me its not hardware but the Apple "Genius" said it was. I asked him more about how he determine it was a hardware issue and his reply was "you're problem is your warranty is expired." I walked out with a new phone but reading everyone having the same issue as me means me feel like if you are out of warranty - Apple can just do updates like this and screw you. I hope you were able to fix your phone.

I hope you did not pay for your new phone as apples' good quality and steve jobs have both left this world.

I totally agree i had battery problems and went into apple store earlier this year they told me everything is fine when it wasn't I was having the same problems.

And this morning its just packed in and 2 lines into a message they tell me its out of warranty and that if i was to repair it i would be charged. Clever marketing if you ask me when its under warranty don't offer to repair it and when its out of warranty 1st option is that.

my iphone5c isnt working i.e I faced same blue screen problem but everytime i try to reboot it it turns blue and goes off . can your method work on my iphone in this condition ? please help

I had the same problem, and after watching this video, I fixed it !

https://www.youtube.com/watch?v=qEZEfykrM7o

The new IOS 8.2 just released a few days ago for the watch this is also a couple days after apple Itunes was having problems delivering service. SOOOOO My original iPhone 16GB that iv had for close to 3 years is getting close to kicking the bucket...Iv gone through 3 screens and Iv experienced this problem before, but it has not happened in about 3-5 months (before I got a new screen), but with the first time it happened what i had to do was connect my phone to the computer to do the update of IOS 8 instead of updating over WiFi, that fixed the problem I was having. The MOST RECENT as of 3/12/15. My IPhone would start freezing on the apple logo on the home screen and while in use. I would get a variety of items shown starting with a blue screen (like blue screen of death), black screen, screen would freeze then fad and restart, freeze and start making black lines vertically, its turned the screen red and all green like Christmas almost. I just got off the customer support they were trying to be as helpful as they could. Suggested to restore it...but I didn't have my contacts or other things setup. This is my and was my last resort. See what happened was the IPhone was working, but still freezing before the update.... Then attempting an update to maybe "fix" the problem only became worse... after the update my IPhone would start freezing on the apple logo and fad and turn off and reboot over and over and over.... I watched this happen over 100+ times having to manually restart it.. When restoring it would continuously mess up and I had to try to report it about 5 times before it worked. I'm determined to trying to fix things and I did but with the cost of everything on my phone ):

I Had this problem too, BSOD, sudden shutdown, difficult restart and shaky startup screen. I put it in the freezer overnight and it restarted fine only to crash 20 minutes later but it reminded me of a problem that I had before. Some time back the phone would shut down even with a full charge but would stay on when kept warm. Luckily I had a spare battery so replaced it and lo and behold, problem solved! The previous battery, although new, had been badly refurbished and was causing the crash.

I had the same issue with my iPhone 5S. After calling AppleCare and going to 3 different genius appointments, one of the Genius said he knew the problem. He said it's a problem introduced after iOS 8.x where the firmware is problematic. All my updates were OTA (aka patches), and so the firmware wasn't correctly patched or something. Anyway, even though my phone was stuck in recovery mode and claimed by other Genius' that a $269 replacement was the only way, this one Genius was able to get the phone into DFU (only way to replace the underly firmware. Recovery mode does not replace problematic firmware) and completely replace the erroneous firmware. Phone works again!!!! Hope this helps you guys!!!!

Hi guys, I had the same problem 2 days ago, once my iphone was actualized to 8.2 iOS version, it begin to fail equal to this video https://www.youtube.com/watch?v=JVUVHqalcJU, so I tried to restore too many times but was impossible, always that I tried my iphone showed blue screen and was reset. latter was using my macBookAir, Finally, I created a windows virtual machine in vmware which I installed iTunes and through it, I fixed the problem. In conclusion, I thing that mi old itunes had a failure version of iOS and always I tried, it fail, so when I installed the new iTunes, this time whether download the version without errors.

after user of 1 yr i got BSOD on my iphone 5s. This issue is killing lot of people. If this is a h/w device defect why dont we fight with Apple for recall and to get it replaced or pay us in cash.

I really hate Apple's quality of making products.