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Mac running super slow

My late 2012 mac is running super slow and many programs are not responding. I can't open safari or chrome and there are windows asking for my keychain password that i put in many times but they never go away and tell that password is wrong. I have treid to turn keychain off but it wont let me get to the place to do it. This all started after i updated to osx mavericks. I can't open messages and my email doesn't update. I opened word a couple days ago and it worked bu now it doesn't. I don;t know what to do

MacBook Pro (Retina, 13-inch, Late 2012), OS X Mavericks (10.9.1)

Posted on Jan 3, 2014 1:43 PM

Reply
24 replies

Jan 21, 2014 4:47 PM in response to bretswan55

Hi! I'm having a terrible time with my mac going slow as well...any help would be GREATLY appreciated! I'm not sure where I went wrong but I could sure use a knowegable helping hand!


Hardware Information:

MacBook Pro (13-inch, Early 2011)

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2 cores

4 GB RAM


Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB


System Software:

OS X 10.9.1 (13B42) - Uptime: 0 days 6:29:22


Disk Information:

Hitachi HTS545032B9A302 disk0 : (320.07 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 319.21 GB (93.83 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Computer, Inc. IR Receiver


FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:


Problem System Launch Daemons:


Problem System Launch Agents:


Launch Daemons:

[loaded] com.adobe.fpsaud.plist 3rd-Party support link

[loaded] com.adobe.SwitchBoard.plist 3rd-Party support link

[loaded] com.google.keystone.daemon.plist 3rd-Party support link

[loaded] com.leapfrog.connect.shell.plist 3rd-Party support link

[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[loaded] com.sharpcast.xfsmond.plist 3rd-Party support link


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[failed] com.brother.LOGINserver.plist 3rd-Party support link

[loaded] com.canon.MFManager.plist 3rd-Party support link

[loaded] com.google.keystone.agent.plist 3rd-Party support link

[loaded] com.hp.messagecenter.launcher.plist 3rd-Party support link

[failed] edu.uvm.postassistant-agent.plist 3rd-Party support link


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link

[loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link

[loaded] com.spotify.webhelper.plist 3rd-Party support link


User Login Items:

Dropbox


Internet Plug-ins:

o1dbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

Silverlight: Version: 5.0.61118.0 - SDK 10.6 3rd-Party support link

Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update

iPhotoPhotocast: Version: 7.0 - SDK 10.8

googletalkbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

AdobePDFViewer: Version: 10.1.9 3rd-Party support link

CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.5 3rd-Party support link

GarminGpsControl: Version: 2.9.3.0 Release 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.3.6 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


User Internet Plug-ins:

WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link

npBcsMcTcIO: Version: (null) 3rd-Party support link

CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 3rd-Party support link

Picasa: Version: 1.0 3rd-Party support link


3rd Party Preference Panes:

ExtFSManager 3rd-Party support link

Flash Player 3rd-Party support link

FUSE for OS X (OSXFUSE) 3rd-Party support link


Bad Fonts:

None


Old Applications:

Microsoft Language Register: Version: 14.3.6 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

CameraWindow: Version: 7.10.1.3 - SDK 10.5 3rd-Party support link

/Applications/Canon Utilities/CameraWindow/CameraWindow.app

RemoteSetup: Version: 3.1.8 - SDK 10.4 3rd-Party support link

/Library/Printers/Brother/Utilities/RemoteSetup.app

/Users/[redacted]/Library/Application Support/WebEx Folder/1324

convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link

Cisco WebEx Meeting Center: Version: 1304.23.2811.0 - SDK 10.5 3rd-Party support link

asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link

atmsupload: Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link

Solver: Version: 1.0 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

Microsoft Communicator: Version: 13.1.3 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011

Microsoft PowerPoint: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Excel: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Outlook: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Word: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Document Connection: Version: 14.3.6 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office

Microsoft Graph: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Database Utility: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Office Reminders: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Upload Center: Version: 14.3.6 - SDK 10.5 3rd-Party support link

My Day: Version: 14.3.6 - SDK 10.5 3rd-Party support link

SyncServicesAgent: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Open XML for Excel: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Alerts Daemon: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Database Daemon: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Chart Converter: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Clip Gallery: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

/Library/Application Support/Microsoft/MERP2.0

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link

Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link

Epson Printer Utility 4: Version: 9.14 - SDK 10.5 3rd-Party support link

/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app


Time Machine:

Time Machine not configured!


Top Processes by CPU:

9% firefox

4% WindowServer

2% plugin-container

2% EtreCheck

0% coreservicesd


Top Processes by Memory:

512 MB firefox

299 MB thunderbird

131 MB Finder

102 MB plugin-container

86 MB mds_stores


Virtual Memory Information:

424 MB Free RAM

1.10 GB Active RAM

776 MB Inactive RAM

1.08 GB Wired RAM

1.83 GB Page-ins

91 MB Page-outs

Jan 21, 2014 6:11 PM in response to natkatl

After trying to read the scan a bit more I was able to at least update PlugIns in my Mozilla Browser. Could someone pretty please let me know if there are other things based on this computer scan that I can do to make my Mac more efficient and run more smoothly? MANY THANKS!!!


Hardware Information:

MacBook Pro (13-inch, Early 2011)

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2 cores

4 GB RAM


Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB


System Software:

OS X 10.9.1 (13B42) - Uptime: 0 days 7:56:11


Disk Information:

Hitachi HTS545032B9A302 disk0 : (320.07 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 319.21 GB (96.21 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Computer, Inc. IR Receiver


FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:


Problem System Launch Daemons:


Problem System Launch Agents:


Launch Daemons:

[loaded] com.adobe.fpsaud.plist 3rd-Party support link

[loaded] com.adobe.SwitchBoard.plist 3rd-Party support link

[loaded] com.google.keystone.daemon.plist 3rd-Party support link

[loaded] com.leapfrog.connect.shell.plist 3rd-Party support link

[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[loaded] com.oracle.java.Helper-Tool.plist 3rd-Party support link

[loaded] com.sharpcast.xfsmond.plist 3rd-Party support link


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[failed] com.brother.LOGINserver.plist 3rd-Party support link

[loaded] com.canon.MFManager.plist 3rd-Party support link

[loaded] com.google.keystone.agent.plist 3rd-Party support link

[loaded] com.hp.messagecenter.launcher.plist 3rd-Party support link

[loaded] com.oracle.java.Java-Updater.plist 3rd-Party support link

[failed] edu.uvm.postassistant-agent.plist 3rd-Party support link


User Launch Agents:

[loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link

[loaded] com.spotify.webhelper.plist 3rd-Party support link


User Login Items:

Dropbox


Internet Plug-ins:

o1dbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link

Silverlight: Version: 5.0.61118.0 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link

iPhotoPhotocast: Version: 7.0 - SDK 10.8

googletalkbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

AdobePDFViewer: Version: 10.1.9 3rd-Party support link

CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.5 3rd-Party support link

GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.3.6 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


User Internet Plug-ins:

npBcsMcTcIO: Version: (null) 3rd-Party support link


3rd Party Preference Panes:

ExtFSManager 3rd-Party support link

Flash Player 3rd-Party support link

FUSE for OS X (OSXFUSE) 3rd-Party support link

Java 3rd-Party support link


Bad Fonts:

None


Old Applications:

Microsoft Language Register: Version: 14.3.6 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

CameraWindow: Version: 7.10.1.3 - SDK 10.5 3rd-Party support link

/Applications/Canon Utilities/CameraWindow/CameraWindow.app

RemoteSetup: Version: 3.1.8 - SDK 10.4 3rd-Party support link

/Library/Printers/Brother/Utilities/RemoteSetup.app

/Users/[redacted]/Library/Application Support/WebEx Folder/1324

convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link

Cisco WebEx Meeting Center: Version: 1304.23.2811.0 - SDK 10.5 3rd-Party support link

asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link

atmsupload: Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link

Solver: Version: 1.0 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

Microsoft Communicator: Version: 13.1.3 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011

Microsoft PowerPoint: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Excel: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Outlook: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Word: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Document Connection: Version: 14.3.6 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office

Microsoft Graph: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Database Utility: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Office Reminders: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Upload Center: Version: 14.3.6 - SDK 10.5 3rd-Party support link

My Day: Version: 14.3.6 - SDK 10.5 3rd-Party support link

SyncServicesAgent: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Open XML for Excel: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Alerts Daemon: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Database Daemon: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Chart Converter: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft Clip Gallery: Version: 14.3.6 - SDK 10.5 3rd-Party support link

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

/Library/Application Support/Microsoft/MERP2.0

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link

Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link

Epson Printer Utility 4: Version: 9.14 - SDK 10.5 3rd-Party support link

/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app


Time Machine:

Time Machine not configured!


Top Processes by CPU:

16% firefox

12% com.apple.iCloudHelper

9% mds

8% Finder

7% WindowServer


Top Processes by Memory:

303 MB Finder

266 MB firefox

156 MB softwareupdated

106 MB mds_stores

66 MB com.apple.WebKit.WebContent


Virtual Memory Information:

414 MB Free RAM

1.27 GB Active RAM

893 MB Inactive RAM

1.04 GB Wired RAM

1.98 GB Page-ins

91 MB Page-outs

Jan 21, 2014 6:35 PM in response to natkatl

Google Talk, Google Chrome, and Google anything seeks to infest itself in every corner of a Mac. Nothing else does that to such an extent as Google, and the code they write to do it is notoriously inefficient. If it weren't the "don't be evil" Google, anyone would consider such an intrusive thing a virus. Get rid of anything Google, or accept the performance degradation that will result from using your Mac to host Google's parasitic data-mining services.


User Internet Plug-ins:

npBcsMcTcIO: Version: (null) 3rd-Party support link


I have no idea what that is, and it appears to be something attempting to obscure its presence. Read Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues


I suggest you get rid of it. To do that select the following line (triple-click to select the entire line), then control-click, and from the contextual menu select Services > Reveal:


~/Library/Internet Plug-Ins/


Locate the file named npBcsMcTcIO.plugin and drag it to the Desktop. Quit Firefox or whatever browser you are using, then launch it again. Evaluate the results.

Mac running super slow

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