You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ashiki Author

Level 1

9 points

Apple lightning to 30-pin adapter not working after 5s iOS 7.0.4

Is anyone else having problems using the Apple-made lighting to 30-pin adapter cable (not the one-piece adapter plug) with their iPhone 5S on 7.0.4? Specifically, I am seeing that the adapter is no longer recognized by the iPhone. My adapter was working fine for 3 months until suddenly last week after a 7.0.4 upgrade it stopped charging the iPhone but still allowed audio out through the adapter. I made sure my iPhone jack wasn't the problem by ensuring the USB-to-lightning cable charged normally which it did. I took the adapter to the Apple store yesterday and they replaced it under warranty no questions asked. The new one, however, shows the "accessory not recognized" message on my iPhone 5S. I took this new one to the Apple Store today and the same thing happened with a brand-new one off the shelf. Their store "tech guy" was actually able to replicate the same problem on their own iPhone 5S in the back with the brand-new adapter off the shelf. They were at a loss and suggested I wait to see if Apple has a fix. Anyone else having this problem or know if this is a known issue? Until it gets fixed, I can't use the adapter.

Posted on Jan 12, 2014 6:15 PM

35 replies

Andyj006

Level 1

0 points

May 27, 2015 8:28 PM in response to Ashiki

FFirst plug in lightning adapter to iPhone then hdmi to adapter then hdmi to TV in that order

SpyCCkn

Level 1

4 points

Jun 29, 2015 7:27 PM in response to Ashiki

Hello,

Long time iPhone user, first time with a problem I couldn't just google away. I recently bought a 2014 mini cooper and when I tried to plug in my iPhone 5S iOS v8.3 I got the message from the car that the cord wasn't supported. So I then attempted to use the crappy one that came with the coop to no avail. Apple forums led me to believe that the 30-pin adapter would solve my problems however it has only made it much worse (figuratively speaking). Now as soon as I plug in my Apple 30-pin adapter I get the message "This accessory is not supported by this device." After some searching I'm left with only two options, clean the lint from my lightning port (done) and return the 30-pin the the store (which I will try to do tomorrow).

My question is, are there any other work arounds for this problem that some might know of in the interim that I can try on my own?

Apr 9, 2016 11:14 AM in response to SpyCCkn

It looks like the problem has still not been resolved, as recently bought a lightning to 30-pin adaptor so I can listen to music from my docking device, with my iPhone 5 and it does not work either. It's unbelievable that all this time they're still selling these faulty adaptors.

Apr 9, 2016 12:12 PM in response to jasmine___

I stand corrected! It's working now!

Aug 22, 2016 9:35 AM in response to Ashiki

Agree it appears to be faulty 30-pin to lightning adapters. I took someone's advice by plugging the lightning side first and then plugging it into the 30-pin base of my iHome alarm clock. I was able to get both sound and power. I noticed in the process, I seemed to have twisted the cable. When I untwisted it, I kept sound, but lost power. Once twisted back, i regained power. My assumption is that there is a lose electrical connection on the lightning side or 30-pin that wasn't connecting originally. It's not great, but it's working now.

Apple lightning to 30-pin adapter not working after 5s iOS 7.0.4