Apple lightning to 30-pin adapter not working after 5s iOS 7.0.4

Yes! I am having the same problem but in my case its charging and syncing works but audio output does not work.

Radonvish wrote:

Yes! I am having the same problem but in my case its charging and syncing works but audio output does not work.

If you have a genuine Apple Adapter.....

Restore iPhone as new and start again

Update may have corrupted the iOS installation

If not genuine that is the problem especially as you have no audio

Ok I will do that. I will restore my phone fully just to make sure. And yes the adapter is 100% genuine I bought it from an authorised seller. Will it work? What if it does not work?

Restored as new still does not work.

Then take it back to seller

Thanks for the help. I have just contacted the seller he was not aware of the issue. He has asked me ship it back to him. On a similar note Apple should do something about it or people with iphones 5 and ipod 5 won't be able to use amps.

Just bought the same product. Tried all of the above recommendations and still doesn't work. Genuine Apple part too. I feel Apple are losing their way these days. Plug and play seems a thing of the past.

Come on Apple......get a grip for goodness sake!!!

I just bought a brand new 5S from the Apple Store in Bath (UK) and also the Lightning to 30 Pin Adapter (the one with the short cable) as soon as I plug it into the 5S I also get the message "This accessory is not supported by this device" and that's without anything plugged into the 30 pin socket. I tried connecting it using the adapter to each of my cars and although power is getting through the 5S does not show up as a device in either of my car's audio systems. Also tried connecting it using the adapter to my imac and again it does not show up.

I have another car with a USB socket and that works fine with the 5S and it's Lightning to USB lead as does the connection to the iMac using that lead which is how I set it up on iTunes.

My iPhone is on iOS 7.1 so it looks like whatever caused the issue in 7.0.4 has not been rectified with 7.1.

I've just upgraded to 7.1 and it still doesn't work!!

Totally useless and not impressed.

Well I was wrong it's got nothing to do with software or a problem with the iPhone 5S, it's the adapter hardware.

I went to the Cribbs Causeway store and was able to replicate the error message on the demo iPhones plugging in the adapter i purchased. So I was given a replacement, tried that with same result on my 5s and the demo phones. Then tried another taken off the shelf just like the previous one and voila it worked. It turns out based on the comments of the guy who served me, that they had seen a few instances of this issue.

I had already logged a case with Apple and they are sending me another cable FOC they are going to try to establish the batches of these adapters that have this problem as they suspect a manufacturing problem

SO, if you have this issue with a recently purchased adapater just take it back to the Apple Store and ask for a replacement.

So take them both back to Apple Store for the genius to see what the issue is

I think you misunderstood/misread the message I just posted. I did return the adapter and the second faulty adapter was tried out in the store. The third one works fine so I have kept that. Apple are looking into this as I implied it looks like there may be a number of faulty adapters in the various stores. This is beyond the local stores Genius bars capabilities to resolve.

Actually when I replied I did so to your post refering to Bath

There is a delay in posts appearing at times and this is obviuosly one of them

Your post referring to Cribbs is now showing ,wasn't at point of my posting

we have been recommending returning any lightning cable devices to Apple for some time where there is an issue, there is logic in the small plug