Bee.robbs

Q: My computer won't sync my iPhone, says its not authorized.

Recently I got a new iPhone because my old ones lock button was broken. I restored the new iPhone from my old ones backup on my computer. Now when I sync it to get all of my music back, a window pops up and tells me it can't be synchronized because this computer is not authorized to, then it tells me how to authorize it

So I do that, click authorize this computer and a window pops up saying "this computer is already authorized. Including this computer, you have authorized 5 out of your available 5 authorizations" or something

So why can't I sync my phone then? And why does it say I have authorized 5 when I've only ever used 2 different computers?

Please help

My iTunes is up to date and I have deleted the SC folder

Signed out and signed back in, no change

-Brandon

iPhone 5, iOS 6.1.5

Posted on Jan 13, 2014 2:05 AM

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Q: My computer won't sync my iPhone, says its not authorized.

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  • by brenden dv,

    brenden dv brenden dv Jan 15, 2014 2:55 PM in response to Bee.robbs
    Community Specialists
    Jan 15, 2014 2:55 PM in response to Bee.robbs

    Hi Bee.robbs,

     

    If you are repeatedly prompted to authorize your computer, even after you have already done so, you may find the following articles helpful:

     

    Apple Support: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

    http://support.apple.com/kb/ts1389

     

    iTunes Store: About authorization and deauthorization

    http://support.apple.com/kb/ht1420

     

    Regards,

    - Brenden

  • by ekllips,Helpful

    ekllips ekllips Jul 8, 2014 3:29 PM in response to brenden dv
    Level 1 (5 points)
    Jul 8, 2014 3:29 PM in response to brenden dv

    Hi Brenden,

     

    I had the same issue but with my iPad mini (not retina) and I've tried all of the things suggested in the above:

    - Authorizing purchase with admin account

    - Authorizing purchasing with correct account name

    - Turn off user account controls

    - Remove the SC info folder

     

    None of it worked.

     

    My iPad os it the most up to date OS 7.1.2

     

    It can sync music and podcast but it just won't sync any of the apps I have.

     

    Any solution for this situation?

  • by i'm imacfrustrated,Helpful

    i'm imacfrustrated i'm imacfrustrated Sep 9, 2014 7:58 PM in response to Bee.robbs
    Level 1 (5 points)
    Sep 9, 2014 7:58 PM in response to Bee.robbs

    Help! I have the same problem.  I have been watching Boston Legal Season 5 for the past two weeks. Downloaded it to my iMac and then to my iPad mini and then hooked the mini up to my TV via an HDMI adapter. Everything went fine for the first seven episodes.  Now it will not play any episodes on the TV.  They play fine on the iPad Mini. When I try to play them on the TV, it says "content not authorized" and tells me to log into my iTunes account.  Strangely, it displays my Apple ID and simply asks for my password.  Unfortunately, it displays MY OLD APPLE ID which I have never used on this iPad, and which has since been changed, so I can't even log into iTunes.  The Apple ID on my iPad Mini in Settings, etc., is my new Apple ID, not my old one.  This iPad has never used the old Apple ID.  And there is no way to change it. In both the iCloud and iTunes & App Store settings, my new Apple ID appears. When I open the iTunes Store App, it tries to sell me Boston Legal Season 5 AGAIN!!!!! When I check my Apple ID by logging into iTunes, it immediately asks me for my credit card info and then tells me it is out of date.  It isn't.  Is that why Apple has blocked me?  It wants new credit card information so it can charge me AGAIN for something I already paid for?   I'm done with Apple downloads.   Back to DVDs from Amazon.

  • by drmlnr1,

    drmlnr1 drmlnr1 Sep 12, 2014 10:59 PM in response to Bee.robbs
    Level 1 (0 points)
    Sep 12, 2014 10:59 PM in response to Bee.robbs

    I am having the same problems with my iPhone 5s.  Did everything twice.  Authorized and Deauthorized 1,000 times!

  • by Chris CA,Helpful

    Chris CA Chris CA Sep 12, 2014 11:27 PM in response to drmlnr1
    Level 9 (79,603 points)
    iPhone
    Sep 12, 2014 11:27 PM in response to drmlnr1

    drmlnr1 wrote:

     

    I am having the same problems with my iPhone 5s.  Did everything twice.  Authorized and Deauthorized 1,000 times!

    Did you remove the SC Info folder?

  • by angelkoala,

    angelkoala angelkoala Sep 27, 2014 7:37 AM in response to Bee.robbs
    Level 1 (5 points)
    Sep 27, 2014 7:37 AM in response to Bee.robbs

    I have an iPhone 5s, recently upgraded to IOS 8 and I get the same message.  I have done everything everyone mentions here, and also done the user controls, restarted loads of times, logged out, etc.  Is there a patch or update from Apple that can solve this?

    It's really frustrating when you know you have authorised the computer!!

  • by farsajadi,

    farsajadi farsajadi Oct 1, 2014 12:49 PM in response to Bee.robbs
    Level 1 (0 points)
    Oct 1, 2014 12:49 PM in response to Bee.robbs

    I did all the things zillion times!!! still have the problem!!

    Please if you find a solution post here!!

  • by fonnie68,

    fonnie68 fonnie68 Oct 2, 2014 12:45 AM in response to angelkoala
    Level 1 (0 points)
    Oct 2, 2014 12:45 AM in response to angelkoala

    I also have got the same problem. Recently I have upgraded my Iphone 5 into IOS 8.02. I have done everything. I have checked all my app if there is any discrepancy. It is really frustrating when you know you have authorized the computer. Would it because of that IOS 8.02 has the bug???? Please find out the solution for me, please!

  • by angelkoala,Helpful

    angelkoala angelkoala Oct 2, 2014 12:05 PM in response to Bee.robbs
    Level 1 (5 points)
    Oct 2, 2014 12:05 PM in response to Bee.robbs

    My issues has been sorted, I used the live chat with an apple support person.  The PC I initially used has 3 people who used it, we didn't share apps but we must have shared something because as soon as all 3 accounts were authorised on my PC it started syncing.  I would suggest checking the 'account ownership' of your music, apps, etc.  If no joy, I would definetly recommend the live chat as they are very patient and don't leave you until they can see the problem is sorted.  They do a 'teamviewer' type session where they can see your screen - but they can only see and not touch.

  • by suzbradbury,Helpful

    suzbradbury suzbradbury Oct 15, 2014 11:31 AM in response to Bee.robbs
    Level 1 (5 points)
    Oct 15, 2014 11:31 AM in response to Bee.robbs

    There is an APP that you have on your phone that belonged to someone else, perhaps you synced someone else's phone etc.  I figured it out by removing any apps on my phone that may have synced when i had my husbands phones synced to backup.  So i removed the 3 apps that was his and NOW i can finally sync , finally!!! just remove app one by one from your phone and u will see exactly what I'm talking about. 

  • by criminyel,

    criminyel criminyel Oct 20, 2014 11:15 AM in response to suzbradbury
    Level 1 (4 points)
    Oct 20, 2014 11:15 AM in response to suzbradbury

    This is absolutely correct.  I tried all the other above methods and none would work.  All you have to do is delete all your apps and then sync your device with iTunes and it should work like magic after that.

  • by criminyel,

    criminyel criminyel Oct 20, 2014 11:17 AM in response to fonnie68
    Level 1 (4 points)
    Oct 20, 2014 11:17 AM in response to fonnie68

    I tried all the other above methods and none would work.  All you have to do is delete all your apps and then sync your device with iTunes and it should work like magic after that.

  • by criminyel,

    criminyel criminyel Oct 20, 2014 11:29 AM in response to ekllips
    Level 1 (4 points)
    Oct 20, 2014 11:29 AM in response to ekllips

    I tried all the other above methods and none would work.  All you have to do is delete all your apps and then sync your device with iTunes and it should work like magic after that.

  • by Markoner,

    Markoner Markoner Oct 30, 2014 10:23 AM in response to i'm imacfrustrated
    Level 1 (0 points)
    Oct 30, 2014 10:23 AM in response to i'm imacfrustrated

    This is an easy fix.  Just enter all your credit card information again and click purchase. 

    When you click purchase you will get a window that says that you have already purchased this content would you like to download it again. 

     

    I had the same problem before and thought i was going to have to buy one movie again so i went through the process and in the end it did not charge me again. 

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