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Level 1

14 points

My computer won't sync my iPhone, says its not authorized.

Recently I got a new iPhone because my old ones lock button was broken. I restored the new iPhone from my old ones backup on my computer. Now when I sync it to get all of my music back, a window pops up and tells me it can't be synchronized because this computer is not authorized to, then it tells me how to authorize it

So I do that, click authorize this computer and a window pops up saying "this computer is already authorized. Including this computer, you have authorized 5 out of your available 5 authorizations" or something

So why can't I sync my phone then? And why does it say I have authorized 5 when I've only ever used 2 different computers?

Please help

My iTunes is up to date and I have deleted the SC folder

Signed out and signed back in, no change

-Brandon

iPhone 5, iOS 6.1.5

Posted on Jan 13, 2014 2:05 AM

37 replies

keitepai

Level 1

0 points

Aug 21, 2015 12:20 AM in response to suzbradbury

THANK YOU!

This helped me! Thank you thank you thank you!

Sep 27, 2015 9:45 AM in response to suzbradbury

Yes, this is the FIX! Thank you.

Long story short, I bought new iPhone 6s and backed up from iCloud backup while at work... then got home and couldn't authorize in iTunes when syncing new iPhone. Did everything, deleted SC folder, blah blah blah.

I realized I had signed into an old account when setting up new iPhone and downloaded a new app at work, which was the culprit.

Deleted, signed into my correct account, and voila.