****** ATT's Customer (dis)Service ****** STILL NO FACETIME OVER CELLULAR.
Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Holly Davidson'
Holly Davidson: Hi Vinit! I see you are having some trouble with facetime today, I would be happy to help you!
Holly Davidson: Are we working with the line ending in 4848?
Vinit: yes
Vinit: actually i need it enabled on both lines
Holly Davidson: I understand, just one moment while I pull up your account information and details.
Vinit: ok
Holly Davidson: While I am doing this, tell me how your experience has been with us here at ATT! 🙂
Vinit: if you help me out with this .. all good 🙂 the last person I spoke gave me a link from google.. which I had already read. Looks like she did not understand that ATT has to enable it and not that its a setup thing at my end. When I told her that she redirected me to a random contact us page. So i'm a little dissapointed
Holly Davidson: I am so sorry, let me see what information I can find on this for you.
Holly Davidson: With a Wi-Fi connection and an Apple ID, you can make and receive FaceTime calls (first sign in using your Apple ID, or create a new account). On iPhone 4S or later, you can also make FaceTime calls over a cellular data connection, which may incur additional charges. To turn off this feature, go to Settings > Cellular. [Why would someone ask a customer to go back to where he came from. Clearly no idea what to do. Are the reps trained or just following a preset decision tree?]
Vinit: yeah I have done that
Vinit: when i go to settings > cellular
Vinit: it says go to att.com
Vinit: and now you're sending me back there
Vinit: circular reference'
Holly Davidson: Can I have you turn your device off for me/
Holly Davidson: *?
Vinit: hang on
Holly Davidson: No problem
Vinit: its off
Holly Davidson: thank you
Holly Davidson: I am not able to enable facetime, this application is not a feature that we here at ATT control. I do apologize for your inability to use this feature on your device.
Vinit: so what do i do?
Vinit: apple does not control it.
Holly Davidson: May I have your current zip code? I would like to check your network area and see if there are any issues that you should be made aware of with service.
Vinit: its a network restruction
Vinit: 92078
Vinit: I am on LTE
Holly Davidson: Thank you
Holly Davidson: Just one moment while I check your surrounding area.
Holly Davidson: There are several towers in your area that are undergoing maintenance at this time, which could be effecting your service.
Vinit: what
Holly Davidson: I am showing restoral dates on these towers from today up until the 20th.
Vinit: maintenance since a month?
Vinit: This seems like an excuse.Are you telling me facetime all over san diego would not work
Vinit: it does not work in other zip codes either
Holly Davidson: first reported issues on these towers was on 8/20. No, I am not saying that at all. I am saying that in this particular area you may experience some service issues.
Vinit: what about 92122
Vinit: i've tried facetime in several places
Vinit: outside of 92078
Vinit: it never works over cellular
Vinit: it used but not recently
Holly Davidson: Let me check that area also.
Holly Davidson: I am showing towers in that area also that are under maintenance at this time. I have a restoral of those towers dated for the 16th.
Vinit: can you tell me a zip code that is guaranteed to work?
Vinit: i've tried 92127 as well
Vinit: i'm sure there are towers issues there
Vinit: Your last representative gave me this link: https://discussions.apple.com/thread/5784591
Vinit: this clearly says: https://discussions.apple.com/thread/5784591
Vinit: I got mine to work by calling AT&T. They have to turn on there end. For some reason I was shut off in there system. If you have AT&T you need to call them and complain about it. They should be able to fix. Good luck
Vinit: If you don't know how to turn it on, please just tell me
Vinit: I will call 611 and hopefully get it addressed
Holly Davidson: I don't have the ability to "turn it on" , I do apologize. This is either a network issue or a device issue. [Subtle and rude: Nice! Notice the quotes around turn it on. Go ATT]
Vinit: it is not a device issue that I can guarantee, as it does not work in any device i own.
Vinit: it is a network issue which att controls..but looks like not
Vinit: anyways
Vinit: thank you for your time
Your AT&T representative has closed the chat session.
[... started with courtesy. Ended blatantly]