How do I set up FaceTime over cellular data (AT&T Unlimited data plan iPhone 5 iOS7)

iamdes23 wrote:

did it cost? what all did they say or you had to have?

Does what cost? Take a look at this support document for help in preparing a question for the forum. Explain things, so people know what kind of help you need. Writing an effective Apple Support Communities question

Also, the post that you responded to is over 3 years old. I doubt that person will respond to you.

I solved this problem by calling AT&T. The problematic phone (iPhone 5s) one was I was handing down to my child. During the set up, AT&T had made a mistake and input the phone with a different IMEI and a 2G phone. Over the phone, they were able to correct this, and after a reboot, the phone is LTE enabled and FaceTime is permitted.

Did you ever get this resolved? I'm having the same issue now. Really bugging me.

You can FaceTime using cellular on 2 conditions

1. iPhone 4s or later

2. Carrier supports needed

http://support.apple.com/kb/TS4400

Since it's using the carrier network, make sure your cellular data is properly provision.

I have in iPhone 5 and the carrier is AT&T. It's worked before but now when I click on activate facetime over cellular I get the same error message as above. Call or visit website.

Hi can u please help my I have an iPhone 4 and I Carnt use FaceTime without wifi but would like to use my cellular data

You'll need an iPhone 4S or later for FaceTime over cellular, see my previous post above.

I got mine to work by calling AT&T. They have to turn on there end. For some reason I was shut off in there system. If you have AT&T you need to call them and complain about it. They should be able to fix. Good luck

iPhone 4 do not have FaceTime over cellular feature.

****** ATT's Customer (dis)Service ****** STILL NO FACETIME OVER CELLULAR.

Thank you for your patience! Your AT&T Representative will be with you shortly.

Welcome! You are now chatting with 'Holly Davidson'

Holly Davidson: Hi Vinit! I see you are having some trouble with facetime today, I would be happy to help you!

Holly Davidson: Are we working with the line ending in 4848?

Vinit: yes

Vinit: actually i need it enabled on both lines

Holly Davidson: I understand, just one moment while I pull up your account information and details.

Vinit: ok

Holly Davidson: While I am doing this, tell me how your experience has been with us here at ATT! 🙂

Vinit: if you help me out with this .. all good 🙂 the last person I spoke gave me a link from google.. which I had already read. Looks like she did not understand that ATT has to enable it and not that its a setup thing at my end. When I told her that she redirected me to a random contact us page. So i'm a little dissapointed

Holly Davidson: I am so sorry, let me see what information I can find on this for you.

Holly Davidson: With a Wi-Fi connection and an Apple ID, you can make and receive FaceTime calls (first sign in using your Apple ID, or create a new account). On iPhone 4S or later, you can also make FaceTime calls over a cellular data connection, which may incur additional charges. To turn off this feature, go to Settings > Cellular. [Why would someone ask a customer to go back to where he came from. Clearly no idea what to do. Are the reps trained or just following a preset decision tree?]

Vinit: yeah I have done that

Vinit: when i go to settings > cellular

Vinit: it says go to att.com

Vinit: and now you're sending me back there

Vinit: circular reference'

Holly Davidson: Can I have you turn your device off for me/

Holly Davidson: *?

Vinit: hang on

Holly Davidson: No problem

Vinit: its off

Holly Davidson: thank you

Holly Davidson: I am not able to enable facetime, this application is not a feature that we here at ATT control. I do apologize for your inability to use this feature on your device.

Vinit: so what do i do?

Vinit: apple does not control it.

Holly Davidson: May I have your current zip code? I would like to check your network area and see if there are any issues that you should be made aware of with service.

Vinit: its a network restruction

Vinit: 92078

Vinit: I am on LTE

Holly Davidson: Thank you

Holly Davidson: Just one moment while I check your surrounding area.

Holly Davidson: There are several towers in your area that are undergoing maintenance at this time, which could be effecting your service.

Vinit: what

Holly Davidson: I am showing restoral dates on these towers from today up until the 20th.

Vinit: maintenance since a month?

Vinit: This seems like an excuse.Are you telling me facetime all over san diego would not work

Vinit: it does not work in other zip codes either

Holly Davidson: first reported issues on these towers was on 8/20. No, I am not saying that at all. I am saying that in this particular area you may experience some service issues.

Vinit: what about 92122

Vinit: i've tried facetime in several places

Vinit: outside of 92078

Vinit: it never works over cellular

Vinit: it used but not recently

Holly Davidson: Let me check that area also.

Holly Davidson: I am showing towers in that area also that are under maintenance at this time. I have a restoral of those towers dated for the 16th.

Vinit: can you tell me a zip code that is guaranteed to work?

Vinit: i've tried 92127 as well

Vinit: i'm sure there are towers issues there

Vinit: Your last representative gave me this link: https://discussions.apple.com/thread/5784591

Vinit: this clearly says: https://discussions.apple.com/thread/5784591

Vinit: I got mine to work by calling AT&T. They have to turn on there end. For some reason I was shut off in there system. If you have AT&T you need to call them and complain about it. They should be able to fix. Good luck

Vinit: If you don't know how to turn it on, please just tell me

Vinit: I will call 611 and hopefully get it addressed

Holly Davidson: I don't have the ability to "turn it on" , I do apologize. This is either a network issue or a device issue. [Subtle and rude: Nice! Notice the quotes around turn it on. Go ATT]

Vinit: it is not a device issue that I can guarantee, as it does not work in any device i own.

Vinit: it is a network issue which att controls..but looks like not

Vinit: anyways

Vinit: thank you for your time

Your AT&T representative has closed the chat session.

[... started with courtesy. Ended blatantly]

You do not indicate what iPhone model you have. Also, you do not indicate if you have unlimited data or if you have a Shared data plan. FaceTime over cellular requires the iPhone 4S or higher, and current iOS. After that, you go into Settings>Cellular>FaceTime>On.

The OP states they have unlimited data on AT&T. It's been my understanding AT&T does not support Facetime over cellular on accounts with unlimited data. Just like AT&T does not offer the Hot Spot feature on unlimited data plans.

I realize the OP stated this, since this thread was begun in January by ebora. I was responding to the last post by vython, which does not indicate anything about what I asked. I know that AT&T does not support FaceTime over cellular with unlimited plans. Thank you for your attention.

I have a 5S with Unlimited Data plan - grandfathered since years! and Yes facetime over cellular did work in the past... atleast 2 months back.! Stopped working recently!

Thank you. What other troubleshooting have you tried? Have you tried going to Settings>General>Reset>Reset Network Settings? Had you done anything around the time this stopped working? User troubleshooting includes powering the phone off/on, a reset, restore from backup, and finally restore as new. Do you have cellular data turned on, or any restrictions turned on for FaceTime?