You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad2 not connecting to 2.4Ghz Wireless Networks

My issue is that without any updates from Apple, my iPad2 stopped connecting to my home wireless. I have a MediaLink 2.4 Ghz Wireless N router. I have done everything from "Forget this Network" to Rest Network Settings" to wipe the whole iPad and nothing has resoved the situation. I am running IOS 7.0.4 (the latest). I have even called MediaLink and they had me try a few things, but still nothing works. The iPad will connect to SSID's that run on the 5Ghz frequency or any dual band wireless routers (ie those that broadcast SSID's at the 2.4 and 5 Ghz frequencies). I have an open ticket with Apple and now dealing with the product engineers for about 3 weeks. They have finally recognized this as a code issue with 7.0.4 IOS. I am awaiting a fix. Apple also acknowledged that this is a software problem and that mulitiple people are affected. Stay tuned for an update to IOS for the fix......

iPad 2, iOS 7.0.4

Posted on Jan 14, 2014 6:45 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 13, 2014 2:46 AM

Sigh, I have tried to help a friend with exactly the same problem! At first I thought it was a simple user error, and expected beeing able to fix this in a few minutes. After spending 4 hours trying to diagnose the problem, I found that the transmitted power from the iPad is extremely low on 2.4 GHz, and it WILL connect if one hold the iPad extremely close to the router! This is verified on 3 different 2.4GHz routers/nets. Now just to be dead sure, I even tried at a different location, where 2.4 and 5 GHz were available, no problem connecting at 5 GHz but no luck with 2.4GHz. I even used my Agilent spectrum analyzer and could not see any signals at 2,4 from the iPad but strong signals using my iPhone4s connecting to the same net.


It would be very interesting if you could try connect to your 2.4 GHz net by placing the iPad ontop of your router just to confirm my findings...

122 replies

Mar 31, 2014 6:55 AM in response to KubanoBA

Very similar to my testing except what I saw was the issue was using the 2.4 Ghz frequency, I could get it to connect if I put the iPad on top of the router (moving it 3 - 5 inches away woud cause a disconnect), and if I changed the channel in the router (which would change the frequency in the 2.4 Ghz range) I could get it to connect from like 5 feet away or so, but it would drop after a few minutes and would not reconnect no matter what I did on the iPad (ie shut off the wifi, forget this network, etc).

Mar 31, 2014 7:34 AM in response to gloede99

I just found out an interesting thing the other day. Have not had time to check this out, as the iPad is not currently available to me...but will try next week, DFU!


I had never heard about DFU (Device Firmware Update) this seems to go lot deeper than normal "Hard Reset" and totally reinstall just about all except for boot strap routines.


Have anyone with this WiFi problem tried this DFU restore??


BTW unless you have taken special precausions before upgrade, you cannot do a roll back AFAIK... sorry.

Mar 31, 2014 7:48 AM in response to Lasse_Moell

I did not realize that this was what it was called, but the process is what I did follow prior to calling Apple. Since to wipe the iPad required a wifi connection (looking to verify your Apple ID) which I did not have, I used iTunes to completely wipe the IOS and any other customizations that had been done. I forget the version that I put back on...(I think it was 7.0.4 but not 100% on that), but it did not fix my problem. I did not try that with IOS 7.1 for sure. Maybe worth a try.

Mar 31, 2014 7:59 AM in response to gloede99

I found a site that had all sorts of hints to fix problems on Apple products. One specific thing was that IPad generation 3 could suffer from WiFi-problems when cranking up the back-light. Solution was to reduce light to miminum usable and then reset all WiFi... at first I laughed, but it appears that the current consumption by the back-light might affect the WiFi chip.


I will have a stab at this next week, see if I can get something out of it. It's that or the scrap yard 😟

Mar 31, 2014 1:20 PM in response to gloede99

For those who want to make an easy test...

If you do have a Apple phone capable of sharing internetand only uses 2.4GHz (IPhone 4 or 4s works perfect), try

put your phone next to the problematic IPad, and try connect. Should work like it should. Now move the phone away, one meter or so, you should still see full strenght on the IPad, but the phone will now not beeing able to see/hear the IPad.


As far as I can tell, this is NO issue with crowded channels nor interference nor wrong security settings... you may try this test out way off from buildings and other WiFi users!


Please note 5GHz is unaffected, works perfectly....


NB, there are other suffering from other WiFi problems discussed in other threads, please please to keep this thread clean, only post if your iPad suffers from the above described problem Thank You!

Apr 3, 2014 1:06 PM in response to sir.petri

Like in my previous posts, I had the excatly the described problem with iPad mini. I carried he iPad Mini (14 months old, warranty expired after 12 months) back to point of sales where I bought it. I have had a discussion with Apple care Finland reps about the problem - guidance beining "if you think that the product is not working like it should you can claim according to EU consumer laws a working product". I acted based on that guidance. Device got sent to repair. I got a new replacement device which is now working without any problems.


And I have also a pending email from "apple wireless" engineer - you have had a problem with WiFi connectivity, can you elaborate the details of environment and network setup...


To me this WiFi connectivity stops working with iPads/iPhones sounds like problem which is not solveable by consumers with means what we are having available. I got a replacement unit after expried warranty perioid without any charges. And if the issue would be solveable by myself or just with reset tricks the replacement would not haven't be done.


I'm really afraid that fellows outside EU or "kind of grey import" customers - there is no recovery for the issue with the means what we are having available, just referring the fact I got the replacement unit after the official warranty perioid has expired. If there would have been "reset" trick to recover, I would assume the service point have done it for my iPad and charged some fees from me.


For EU area victims. use the "EU consumer law statement of working product like expect". That last's 24 months despite of manufacturer 12 month warranty perioid.


Just as curiocity, I'm working on wireless device industry (you can make you your conclusions for which company). And based on that experience combined with warranty threatment, I assume that there is no magical trick what you can do to recover from WiFi not working issue. Something get's badly broken on WiFi and it can't be fixed with any reset's or WiFi box configurations.

Apr 13, 2014 1:48 PM in response to gloede99

I have the exact same issue for my ipad 2 and I live in the US. I have a paperweight since my ipad can not get online at home on my 2.4 ghz connection unless its inches from the router. What other avenues have other individuals tried to go down in order to get a replacement?


My device works fine at school broadcasting a 5ghz wifi network. I just have to be within a reasonable range to the router.

iPad2 not connecting to 2.4Ghz Wireless Networks

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.