iPad2 not connecting to 2.4Ghz Wireless Networks

Hi gloede99,

Same problem here I got my ipad2 about 2 years ago, all worked fine until I installed ios7.1

I have 2 netgear routers (2.4Ghz) at home which works fine with my nexus7 tablet, Lenovo & Dell Laptops. The ipad2 recognise the wi-fi network but cannot connect to it but it works very well at work on their dual band (5Ghz) network.

I raised a call with Apple and follow all instructions, including re-setting my ipad to factory settings but to no avail, their support team basically said, go to an applestore or we will charge you for the repair...

What was the outcome, did you get a new ipad?

Thanks,

After some troubleshoot, I was able to connect my iPhone 5 to my home WiFi network. Here are the steps that I made:

- Reset network setting on the iPhone.

- In the router, I have a Linksys EA2700 with DD-WRT firmware, I change to 6 channel and to 20Mhz.

- Delete the lease of the MAC address in the router and delete the network from the phone.

- Reboot the router.

- Turn off ALL wireless device in my place, tablet, roku and babycall.

After these all steps I was able to connect but with a low signal quality. So now I am dealing with the porr signal quality.

If I have more finding I'll share with you.

I have the exact same problem... Have you found a solution by any chance?

Just wanted to add to the pile. I also have this problem. My iPad mini 64gb gsm has to be held less than a foot from a 2.4 ghz router to get it to connect. It works perfect on 5ghz equipment.

Just wanted to add list of users with the same problem.

Two days ago same problem started on my Ipad 3 64Gb, no problem connecting to 5 Ghz wifi but for 2.4ghz I need to hold the Ipad next to the router. I have checked this on three separate routers and I am only able to connect normally on the 5 GHz dual band router.

Have been running IOS 7.1 since a week after it's release in March so no new changes there. I have tried all the usual wifi reconnection options and a restore network option but nothing has worked to correct the problem.

Two Ipad minis, one IPad Air, one Iphone 4, two iPhone 4s and one iPhone 5 all working without problems.

I just developed same issue with my IPad Air.

It's ran fine since Christmas but now all of a sudden I can only connect and get wifi icon from 5ghz band (never used previously.)

It seems to login to 2.4ghz fine but no wifi icon and no internet access... but it appears to authenticate.

Coincidentally I just installed MobileIron for work purposes.

Rocky,

if you want to verify that it is indeed the same issue as we seeing, please move your IPad Air close to your router, and it should connect on 2.4 GHz, we are talking about place the IPad directly on top of the router antenna!

And you should see your 2.4 GHz nets on your pad but not beeing able to connect unless extreme proximity ot router.

Cheers

Hello,

I've had this problem since I updated a few weeks ago on my iPad 4. I haven't seen anyone else mention this model yet, have you? Also, I already have a dual band router. My wifi is fine in the same room as the router, but it drops if I leave the room. Weirdly, the only place I just cannot get it at all two of the bedrooms upstairs. If I tiptoe in with the wifi already connected, it will stay connected for about 2-3 minutes, but then will drop and not come back on AT ALL. I have resorted to surfing the internet using my phone's mobile hotspot. I've messed with the router settings, I've reset my iPad network settings...blah blah blah...nothing works. I have my dual band set to use both...the first is on auto so it seems like the device picks which to use, right?

Also, can't find those pesky case numbers either :-/

Thanks!

Brina

Removing case and placing it on the router did not help.

I've also tried the airplane mode + do not disturb + power down / hard reset to no avail.

I then tried updating the firmware on the Asus RT-N56U router and that didn't help... so all settings on router were reset as a result... Still no dice.

The issue with connecting only to the 5ghz channel is that by nature 5ghz is weaker (to the point of disconnect) in some parts of the house.

Just a quick update on my post from the 22nd April

I returned the iPad 3 as it still had 1 month of a two year warranty left with john Lewis where it had been purchased from. They sent it to an Apple authorised repairer, but as they were unable to repair it they replaced with a new iPad, luckily for me . I am afraid it does not help anyone who is experiencing the same problem if their warranties have already expired unless enough evidence can be collected to make Apple accept there is either a hardware or software problem which needs to be fixed so that users a not left out of pocket through no fault of their own

Not much to add, but my wife's iPad mini developed the same issue. 5GHz is fine, 2.4GHz is not working... It used to work though, in the past we didn't have this issue. Restoring and all the 'usual' steps didn't work either.

We went to the Apple Store (in the UK) and the diagnostics done by the genius didn't show any issues. I also couldn't reproduce the issue on the spot as there were no 2.4GHz available there. He also hadn't heard about the issue.

Since we bought the iPad in the USA (and even though we live in the UK) we are outside of the one year warranty and thus the EU law doesn't cover it. We would have to pay £160 to get the iPad replaced. We'll live with it even thought it's very annoying that certain public WiFis can't be used (e.g. hotels when traveling).

I hope everyone that has this issue can get theirs replaced in time under warranty.

Same issue with me with my iPad 2 under 2.4Ghz and works on really really close proximity 1 foot or less.

Connecting at home only with 5 Ghz. Happened when I've updated on 5.1.1 firmware and issue still happening since.

I have this exact same problem on a 5th gen iPod Touch that started the second I updated to 7.1.1. It will connect to 5GHz networks with no problem, but will only connect to 2.4GHz when it's less than a foot or so from the router. I have reset the network settings, restored to factory condition, and finally did a full DFU restore. No luck.

I spoke with Apple support and they told me I had no option but to pay $149 to get it repaired because it is 38 days out of warranty. The tech was convinced it was a hardware issue that just happened to manifest during the upgrade, which seems incredibly coincidental and unlikely. I took it to the Apple store and they could not reproduce the issue so they offered the same $149 repair option.

Frustratingly, this is for a client that uses iPods in their business to track inventory (using software I developed). They recently purchased 10 additional iPods for their employees. If this is how Apple support is going to treat customers for a problem that is very, very likely caused by software, I will no longer recommend Apple to any of my clients.