iMessage prompting for the wrong email address? FaceTime was no problem...

Hi BouwsT,

Thanks for visiting Apple Support Communities.

If the incorrect Apple ID appears when signing in to Messages, use these instructions to sign out and sign in with the correct Apple ID:

iOS 6 and later: Go to Settings > Messages, then tap Send & Receive.

If you're still signed in with your previous Apple ID, tap your previous Apple ID, then tap Sign Out.

• iPhone, iPod touch: Tap "Use your Apple ID for iMessage" and enter your current Apple ID.

You can find the steps in the article, which has great instructions for signing out of Apple services, at this link:

Apple ID: What to do after you change your Apple ID

http://support.apple.com/kb/HT5796

All the best,

Jeremy

Sorry, not quite understanding.

When you go to Messages, what is triggering the prompt to "Use Your Apple ID for Messages"? Are you turning Messages off and then back on? What, exactly are you clicking on to get to those prompts?

Cheers,

GB

This is what I see when I go to Settings>Messages>Send & Receive:

I click on Use your Apple ID for iMessage and this screen displays:

I click on my Apple ID that is displaying, and I can either click on the "x" to delete it, or I can put the cursor at the end and delete it that way, then I can type in whatever I want:

Not sure why yours looks so different?

GB

Managing the Apple ID doesn't solve this problem, that's causing the problem!

I changed my Apple ID long time ago, everything was working correctly.

I realized what exactly caused the problem.

Months after changing my Apple ID, I had to replace my iPhone, so I made a backup with iTunes, received my replacement iPhone, restored my backup from iTunes and then, on signing in to iMessage, this problem appears because IOS 8 (and 8.1) doesn't let you enter your AppleID it just gives you the popup showing your old ID and not your new ID.

Screenshots to make you believe: when tapping "Add Another Email..." or "Add Apple ID" in IOS Settings -> Messages -> Send & Receive, I get this prompt for just a second:

On this screen I would be able to enter an Apple ID but this screen immediately get's this popup, before I could enter anything:

The popup is showing the same old Apple ID without any option to change it.

Entering a wrong password 3 times closes the popup and the previous screen, returning back to Settings -> Messages -> Send & Receive.

I found a workaround which is really a bad workaround but worked for me because I can still access my old email.

I went to Manage my Apple ID, changed it back to the old ID. Signed in on IOS. The know "inactive old ID" is still present in your ID settings as secondary Email, delete that secondary Email, still keep signed in on IOS, now change your ID back to your new ID. IOS will notice the change and update the necessary settings.

If you have changed your Apple ID to a new email address using Manage your Apple ID, and you did not delete the iCloud account signed onto the old ID before changing it, then you need to follow these steps:

1. Go to Manage your Apple ID and sign on with your current Apple ID and password. EDIT the Apple ID back to the old email address. This is temporary. Do NOT verify it, do NOT change the password: Apple - My Apple ID

2. Go to Settings>iCloud and scroll to the bottom of the page and click on Delete Account. When it asks for a password, type in your current Apple ID password. Then follow the prompts to delete the iCloud account. Also, if you have iMessages, FaceTime, or the iTunes & App Store still signed on with the old ID, sign those off now.

3. Go back to Manage your Apple ID and sign on with the old email address and the current password. EDIT the Apple ID back to the new email address. You may need to verify it again.

4. Go back to Settings>iCloud and sign on with your new Apple ID and password.

Cheers,

GB

If you have an old email address still being used as your Apple ID, why don't you go into Manage your Apple ID and change your Apple ID to the new email address using the EDIT button: Apple - My Apple ID

Be sure to sign out of your iCloud, Messages, FaceTime accounts before changing your Apple ID address.

GB

@MarcoBLN -- I was having the same problem after restoring my iPhone 4 backup to my new iPhone 6 -- which is weird because I'd been using my current Apple ID on my old phone for months. Anyway, I followed your suggestions and the info in the link below and got iMessage working again.

If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support

Thanks!

Hi Tim and Des,

Was this problem solved?

I am now have the same problem.

It doesn't work to tap ""Use your Apple ID for iMessage"

("iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage")

because it immediate prompts the same message, asking for the password.

Basically, I mistyped the Apple ID, then the Apple ID appears to be stuck; I am not able to type in the correct Apple ID. It keeps asking for the password, which obviously doesn't exist, because I mistyped my Apple ID.

Someone help please.

Masao

I'm having the same problem.. I tried deleting my iCloud account so I could re-log in with my new apple ID and its prompting me to turn off "find my iPhone" by entering my password for my old apple ID. grrrrr. Getting really frustrated with these dang prompts.

OK I deleted the iCloud account and re-logged in to iCloud with my new apple ID. But when I went in to my messages (and FaceTime) the only options are "Use your Apple ID for iMessage" and "Add an Email" both of which prompt me for my old apple ID password without giving me an option to log out or change the Apple iD

oh sorry, I'm trying to log in with my apple ID so that I can use iMessages on my computer as well and have it go through my apple ID. But when I try and click one of those two options to put in my new apple ID, it prompts me to put in the password of my old ID.

and whether I click on the "Use your apple ID for iMessage" or "Add an Email", they both prompt me for my old ID password and doesn't give me the option to change the ID.

does that make sense?

No, sorry. I need to know exactly where you are trying to do what you are trying to do. What menu selections, what path. I don't know where you are trying to put in your new Apple ID....

Tell me exactly where your are and what you have selected to get there. I can't see what you are doing, so you have to describe it to me.

Cheers,

GB

Settings>messages>send & receive> all I see here is a check mark next to my phone number and the option at the top that says "use apple ID for iMessage" or the option below my phone number to "add email address". I want to use my current apple ID, but when I click that option, a white box pops up with my old apple ID and an empty text box for me to type my old password. There's no "log out" or "change apple ID" option. and when I cancel out of the box, it brings me back to the original screen

I had this problem with my iPhone 5S and after a little while with Apple Support we got it resolved. These are the steps we took to make it work.

1. Open Settings>Messages and toggle the switch to the OFF position.

2. Back out of Settings

3. Hold the power and home button to reboot your phone until you see the Apple sign.

4. After your phone has rebooted, Open Settings>Messages

5. Toggle switch back ON

6. Choose Send and Receive option.

7. If you are still prompted for a password to the wrong email address(I was) just enter a wrong password 3 times.

8. Choose the EXIT or OK option(I don't remember which it was) DO NOT SELECT RESET!!!!

9. The screen where you should be able to enter the correct Email Address should now be displayed.

10. Enter the correct email address and password and sign on.

This worked for FaceTime as well.