iMessage prompting for the wrong email address? FaceTime was no problem...

Why don't you start from the beginning and tell us exactly what your issue is. What are you trying to do, what happens when you try do to it? Are you getting any errors? What type of device are you using? What iOS are your running?

We need a blow by blow of your particular issue. What you have tried, and where you are getting stuck.

Cheers,

GB

Ok I have the same problems and I will give you exact steps to reproduce.

In Settings -> Messages: disable iMessage

Restart phone, enter Passcode, unlock SIM

Again in Settings -> Messages: enable iMessage

I get a popup on the phone "Sign In to iMessage - Enter the Apple ID password for ...", a textbox to enter the password and the buttons Cancel and OK

The email address displayed in the popup is wrong and there's no option to change it. It's my old email address which is still connected to my Apple ID but I cannot login using that address, I have to enter the new address to sign in.

Happens on IOS 8.1 on iPhone 5S.

After enough failed login attempts I get iMessage enabled but it's only enabled for my phone number, not for my Apple ID.

I hit "send & receive", and "Add an Email...", IOS shows for just a second a screen which would allow me to enter an email address but then again I get the same popup as before asking for the password for the old email address.

Well, the other thing I was going to suggest is for you to go to Settings>Messages>Send & Receive, click on it, then click on the Apple ID at the top, and then on Sign Out. Then you can sign in your new ID.

Cheers,

GB

That would not work because the problem starts when iMessage is not signed in using the Apple ID so it's not possible to sign out, the button at the top gives you the option to sign in using your apple ID and then again displays the popup showing the old and wrong apple ID without an option to change that.

I had this problem with my iPhone 5S and after a little while with Apple Support we got it resolved. These are the steps we took to make it work.

1. Open Settings>Messages and toggle the switch to the OFF position.

2. Back out of Settings

3. Hold the power and home button to reboot your phone until you see the Apple sign.

4. After your phone has rebooted, Open Settings>Messages

5. Toggle switch back ON

6. Choose Send and Receive option.

7. If you are still prompted for a password to the wrong email address(I was) just enter a wrong password 3 times.

8. Choose the EXIT or OK option(I don't remember which it was) DO NOT SELECT RESET!!!!

9. The screen where you should be able to enter the correct Email Address should now be displayed.

10. Enter the correct email address and password and sign on.

This worked for FaceTime as well.

WS Cox's solution worked for me! Thank you so much.

For others, it's very important that you exit Settings after toggling iMessage off before restarting the iphone. Thanks a lot!!

It won't let me select the Apple ID at all. This is what comes up

I solved it by using step 3 in this guide: http://support.apple.com/kb/ts5223

Hi Tim, I have the same problem! Did you ever get the issue sorted out - and if so how?

Thanks for any help. Des

Hi Masao, I ended up backing / synchronising everthing up to iCloud etc and then doing a reset - bit of a pain but I could find no other way round it.

You can click on the Apple ID itself in the box above the password box and change it.

Cheers,

GB

What iOS are you running on your device?

GB

Unfornately I wasn't so lucky, after following your steps, it just kicked me back out to the first send and receive page. I have a feeling I'm going to have to restore the phone to get this fixed...

Still a strange bug but I'm happy to hear that this workaround helped in your case 🙂