How do I get rid of someone elses apple Id that is not mine? I can"t even download apps on the app store

How do I get rid of someone elses apple Id that is not mine? I can"t even udate apps on the app store

iPhone 4

Posted on Jan 19, 2014 7:10 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 17, 2017 8:42 AM

Ok so I jus got this iPhone 5s from someone my Apple ID and everything is in on iTunes and App Store but when I try to update any apps it says password for that person account

As explained in this thread previously, Apps are tied to the Apple Id that downloaded / bought them, and will forever require that Apple ID to update.


If you are being requested for the original owner's Apple ID, that means there's at least one App there that was downloaded with that person's Apple ID, and that person did not correctly wipe the iPhone to remove all apps and data from it, and now its asking for his password.


The Person you bought it from should have done this:

What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support


I suggest you do it yourself, assuming the Apple ID in Settings->iCloud is your own, and not the original owner's. Otherwise you will not be able to.


If you can contact the original owner, ask them to follow the steps in that support document, to correctly remove the iPhone from their account.


Beyond that, you could attempt to delete the offending App if you can determine which one it is. You may need to update Apps one by one until you find it.

32 replies

Nov 6, 2014 4:30 AM in response to bgtwjazzlover

This post will help with:


  1. not being able to update your apps due to foreign Apple ID password request
  2. avoid using your computer to install apps that weren't purchased under your apple ID


Yeah I know it's a year later and you've possibly figured it out but incase someone else like me into this problem here's how you fix it.First let me tell you how it happened to me:


  1. Got a new iPhone 6 and registered all my details blah blah blah the whole setup thing.
  2. Hooked my phone up to my Mac and selected apps and music, pictures etc. that I wanted to transfer
  3. Everything installed just fine except I had a friend come over and she backed up her iPhone onto my Mac so some of those apps were hers


This means that they are registered to her and Apple will identify them on any device as hers and not mine.Solution:


  1. Find the apps in App Store
  2. Attempt to upgrade them
  3. The apps that aren't yours will ask for a different user's password
  4. That's the app you need to delete; simply long press the app and hit the x on the top left on it.
  5. You can download that app again from app store under your profile


This requires your phone and could to be registered as your apple ID BEFORE re-downloading!


Cheers

PrichA

Jul 28, 2015 4:13 PM in response to TJBUSMC1973

That's exactly what happened to my brand new iPhone which an I T guy set up for me in his shop because I'm not good at stuff like that! I later on can't update some apps because I was asked for password of someone else's I'd. I believe he installed those apps with his own apple ID. So I did what you said to delete those apps and then reinstall them and my own ID came up this time thank god! So happy! Luckily these are only free apps and cost me nothing to reinstall. Thanks soooo much. You are a life saver!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I get rid of someone elses apple Id that is not mine? I can"t even download apps on the app store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.