Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

0 points

Lost IMAP folders & Outlook for mac incoming me.com issues

Hi, For the past 18 hours I have been having issues with my mail on my Mac. Strangely it is working fine on my iPhone.

Error Message: "MY NAME" returned the error "[AUTHENTICATIONFAILED] Authentication failed." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?

Mail client : me.com

Program: Outlook for Mac 2011 (version 14.3.9)

Computer : Mac OS X Version 10.9.1

Please note that I have used all of the correct info as per below, but nothing seemed to be working.

IMAP information for the incoming mail server

Server name: imap.mail.me.com
SSL Required: Yes
If you receive errors when using SSL, try using TLS instead.
Port: 993
Username: example@icloud.com (use your @icloud.com address from your iCloud account)
Password: Your iCloud password

SMTP information for the outgoing mail server

Server name: smtp.mail.me.com
SSL Required: Yes
If you receive errors when using SSL, try using TLS instead.
Port: 587
SMTP Authentication Required: Yes
Username: example@icloud.com (use your @icloud.com address from your iCloud account)
Password: Your iCloud password

THE SCARY PART....

In a fit of panic, I thought it was something to do with my IMAP server after reading an article, so I went into Tools>IMAP folders and clicked something, now all of my folders have disappeared. My LIFE is in those folders and I need to work out how to get them back. Nothing works and when I try to go back into to fix it, everything is grey scaled.

From the looks of things, the server issue seems to be a problem for everyone and i probably should have just been patient.

Now my biggest concern is how to get the IMAP folders back on my Outlook for Mac (note that at this present time the folders are still on my iPhone, but I have put my phone to airplane mode because I am scared that it will update and lose them there too).

Can anyone help me??? Desperate and extremely stressed out.

Posted on Jan 21, 2014 5:58 PM

Best reply

vortex307

Level 1

33 points

Posted on Jan 21, 2014 6:46 PM

Hi Leish007,

I too have suffered loss of IMAP folders in times past, usually because of synch failure relating to server issues. I know well how you feel! In my experience, the IMAP folders and their contents should be recreated once your Mac mail can re-establish contact with the server, which evidently is down for now (but I was told by a tech that it's being worked on).

For me this involves a big, long download owing to amount of emails involved. But the IMAP folders should still be there on the server.

During times when there are server issues I do not open Mac mail on my desktop in case the attempted synch results in loss of IMAP folders as has happened in the past.

Good luck with the recovery of your folders and their contents!

View in context

16 replies

Jan 22, 2014 5:11 AM in response to qfactors

Glad to hear that folks are back on track with their mail.

What a relief to see those emails downloaded to my ipod Touch this morning. When I opened my desktop Mac mail, all the IMAP folders were greyed out but after manually taking the account online everything resolved.

I didn't lose any content, but for those whose inbox or IMAP folders "disappeared", everything should download from the server when you reestablish synch.

Yes, I find this community very helpful when things to wrong.

Cheers!

Lost IMAP folders & Outlook for mac incoming me.com issues