Itunes update failed. MSVCR80.dll is missing

You're welcome. 🙂

Those still having trouble should now see Troubleshooting issues with iTunes for Windows updates.

tt2

will try this layta having the same problem with the 2014 new update for itunes

Your instructions have been very helpful, and they solved my problem with MSCVR80.dll--so I thank you again.

I'd like your take on this message I received today, supposedly sent by an Apple employee:

Does this look legit? It's hard for me these days to discriminate between reasonable and unreasonable suspicion.

Thanks.

John

<Edited by Host>

Hi.

Without looking at the headers of the message it would be difficult to determine if it is a genuine message originating from inside Apple. This would certainly be a very good time to try spamming iTunes users with the aim of gaining access to their machines and installing something nefarious. That said the language doesn't contain the typical signs of poor phrasing often seen in attempts such as my many tax refund applications addressed to "Dear Sir or Madame".

Given that your problem has been resolved and (as far as I'm aware) the installers don't automatically generate troubleshooting logs, I suspect there is little reason to invite anyone to take over your computer now. On the other hand I would be delighted to talk with them if it might help understand this problem. Together with a couple of other users I have been generating installation logs which might provide them with useful information.

My address is steve<at>samsoft<dot>org<dot>uk - feel free to pass it back to LeeAnn Heringer or forward her email to me as you feel is appropriate.

tt2

I'm having the same problem. After the iTunes failed update I also now get a APSDaemon.exe System Error dialogue box stating that the program can't start because MSVCR80.dll is missing from my computer. I've tried reinstalling iTunes. Same problem.

Try repairing again using the advice in Troubleshooting issues with iTunes for Windows updates.

tt2

Dear turingtest2

THANK YOU! I've found that your Remove/Reinstall suggestion for someone else last month perfectly answered my own similar problem. Not only does ITunes work again but all my library was preserved! Thank you for the quality advice.

jamfayle

You're welcome. 🙂

tt2

Hello tt2. Apple needs to offer you a job. Trying to reinstall itunes yet again, hoping this will be the last time after ssoooo many tries. I've got a question 4u: Windows Vista. Do you know where the apple applications support folder is? My problem may be that I've never actually removed it. I've searched hi/lo and I followed the program removal steps religiously but I've been unable to find it. Whoops just got that famous message that I do not have permission to run itunes. Oh well.....& thanks.

The relevant folders are listed in Troubleshooting issues with iTunes for Windows updates which has my evolving advice on this issue. The exact location will depend on whether it is a 32-bit or 64-bit edition of Vista.

tt2

This WORKed perfectly. It looked like Bonjor was the main cause, but i took all the old apple programs off and it worked. Thank you for the suggested. Uninstalling and reinstalling versions of iTunes was not enough.

I couldn't Uninstall AMDS and this is what finally worked for me. I did Repair on AMDS, which failed, but after the failed Repair was able to Uninstall AMDS. FINALLY have been able to remove all Apple products from my PC (Windows 7). Now on to the next step, reinstalling....

After more than a week of boohooing I know have Itunes up and running with my fingers crossed. The problem was when uninstalling all itune components I was never able to find step #5 which is the removal of apple application support. This is because my OS is in Spanish (Castellano) and this program appeared as Compatibilidad con aplicaciones de apple. By chance I saw it in my laptap (Windows 8) and verified with apple that it was indeed the same program. This is curious because all the other programs which formed a part of Itunes 11.1.4 were in Apple English. Thanks so all of you that took the time to help and as for Apple I say shame on you.

After removing all Apple products from my PC as detailed in the instructions I've found the last step was to do what's noted on Note 3.

I installed unlocker and renamed the Apple Common files which were locked to Apple1. I then rebooted and was able to install iTunes with no errors.

I must say that for Apple to release this upgrade with so many issues is disappointing to me. I feel what I had to do to get it working was beyond the average users abilities.

Just want to say Thanks for the clear instructions on how to correct the MSVCR80.dll error I was getting, I was able to get my iTunes working again. Thanks bunches

Bonksmom