Itunes update failed. MSVCR80.dll is missing

After uninstalling everything from Apple you should be able to install the new version just fine.

Brutal, but it fixed my Vista machine, just trying the same thing on win 7

I did go to the iTunes website about two hours ago to download the upgrade and that version failed too. That was the download and manual install method that was suggested elsewhere. I think the difference may be in the Windows version being used. Mine that failed is the Windows 7 version sold for home use. I had a system I updated earlier where the iTunes upgrade worked that is Windows 7 Professional. One difference I know about is that some packages install on the Professional version work without privilege issues whereas on my home version I frequently have to use the right-click run-as-administrator option even though the account has administrator rights.

When will software writers be required to produce something that is Fit for Purpose?

Presumably Apple want us to keep buying mp3 downloads?

Thanks Otacon72...I did what you said in your post of January 22, 2104 and I was able to install the updated version!

Tried that earlier, thx. My solution after trying to uninstall many times was to fix errors in the control panel and it reinstalled it and then I uninstalled it and it was fine. yikes.

Thanks, mspanner! Your solution worked for my Windows 8.1 missing MSVCR80.dll file.

Thank you so much for your assistance.... It seems to have done the trick and now I once again have ITunes on my computer......😉

You're welcome. 🙂

tt2

a BIG thank you.... I thought I was cracking up!

🙂

Thanks to "tt2" for the suggested update. I called Apple Support to ask about this correction and if all Apple apps needed to be de-install. They stated only the items listed below in tt2 note need to be de-installed and in that order. I followed the the described process which took about 35 minutes to de-install and 15 minutes to re-install iTunes. I watched the install process as it re-installed the apps. All seems good now. Great suggestion tt2.

Funny thing when I call Apple Support. Yesterday when I first called, they stated it was a Windows problem with system software and not a Apple. They also stated there was no backoff process available. I submitted complaint nbr on those issues.

Today when I called, Apple Support was well aware of the problem and had documented correction that is same that tt2 stated (tt2, you should ask Apple for a retainer fee.)

Apple Support also mentioned they are probably working on a fix to avoid/recognize this situation. So, does that mean Apple acknowledges , "they have a problem?

Thanks all for the assist

COPY of tt2's note:

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)

Remove all of these items in the following order:

• iTunes
• Apple Software Update
• Apple Mobile Device Support
• Bonjour
• Apple Application Support

Reboot, download iTunes, then reinstall,

Thanks so much for all the support on this - it eventually worked but the unistalls took several attempts. I followed tt2's very clear guidance and as a newbie to all this it was excellent. 🙂

I'm still having problems. I uninstalled all the programs in the correct order, rebooted and installed the latest itunes. However, in the middle of the installation process I receive an error message stating: Apple Mobile Device Support cannot (or failed to start)...then something about administrative access....but I'm logged in as an administrator. My choices are to Abort, Retry or Ignore. I tried Abort and Ignore and get to the iTunes was installed successfully. However, when I try to open iTunes, I get an error stating that iTunes was not installed successfully.

I've done this a couple of times and get the same messages. Any ideas? Thanks for your help.

Try again using the process set out in HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8. This includes some additional manual file and folder deletions not mentioned earlier which may help in your case.

tt2

My question to those who successfully uninstalled iTunes then re-installed is did you then have to re-install your music library manually? Also what version of iTunes did you use to install as the error is seemingly in the latest version? Thanks.