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Mac Pro 2013 Random Crashes

I'm getting what seem to be random system crashes/restarts when the system is just sitting there. Apps are running, but I'm away in another room, or something, and here the bong and return to a fresh startup.

The system log from the console doesn't seem to help. I see this right around the reboot:

Jan 23 07:11:52 RockBox.local secd[209]: securityd_xpc_dictionary_handler Fantastical[295] copy_matching The operation couldn’t be completed. (OSStatus error -34018 - client has neither application-identifier nor keychain-access-groups entitlements)

Jan 23 07:11:52 RockBox.local Fantastical[295]: SecOSStatusWith error:[-34018] The operation couldn’t be completed. (OSStatus error -34018 - Remote error : The operation couldn‚Äôt be completed. (OSStatus error -34018 - client has neither application-identifier nor keychain-access-groups entitlements))

Jan 23 07:12:49 RockBox.local com.apple.backupd[7020]: Starting automatic backup

Jan 23 07:12:49 RockBox.local com.apple.backupd[7020]: Backing up to /dev/disk1s2: /Volumes/Time Machine/Backups.backupdb

Jan 23 07:12:52 RockBox.local com.apple.backupd[7020]: Will copy (127.7 MB) from BoxSSD

Jan 23 07:12:52 RockBox.local com.apple.backupd[7020]: Found 100 files (127.7 MB) needing backup

Jan 23 07:12:52 RockBox.local com.apple.backupd[7020]: 14.69 GB required (including padding), 37.92 GB available

Jan 23 07:13:31 RockBox xpcproxy[7037]: assertion failed: 13B4116: xpcproxy + 3438 [3AB894B7-5C91-3252-A567-8EE4A311091E]: 0x2

Jan 23 07:13:53 RockBox.local com.apple.backupd[7020]: Copied 160 items (127.7 MB) from volume BoxSSD. Linked 3571.

Jan 23 07:13:56 RockBox.local com.apple.backupd[7020]: Will copy (2.2 MB) from BoxSSD

Jan 23 07:13:56 RockBox.local com.apple.backupd[7020]: Found 42 files (2.2 MB) needing backup

Jan 23 07:13:56 RockBox.local com.apple.backupd[7020]: 14.54 GB required (including padding), 37.79 GB available

Jan 23 07:14:02 RockBox.local com.apple.backupd[7020]: Copied 49 items (2.2 MB) from volume BoxSSD. Linked 2018.

Jan 23 07:14:05 RockBox.local com.apple.backupd[7020]: Created new backup: 2014-01-23-071405

Jan 23 07:14:09 RockBox.local com.apple.backupd[7020]: Starting post-backup thinning

Jan 23 07:14:55 RockBox.local com.apple.backupd[7020]: Deleted /Volumes/Time Machine/Backups.backupdb/RockBox/2014-01-22-062228 (236.6 MB)

Jan 23 07:14:55 RockBox.local com.apple.backupd[7020]: Post-backup thinning complete: 1 expired backups removed

Jan 23 07:14:55 RockBox.local com.apple.backupd[7020]: Backup completed successfully.

Jan 23 07:16:56 localhost bootlog[0]: BOOT_TIME 1390479416 0

Jan 23 07:16:58 localhost syslogd[19]: Configuration Notice:

ASL Module "com.apple.appstore" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Jan 23 07:16:58 localhost syslogd[19]: Configuration Notice:

ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".

Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".

Jan 23 07:16:58 localhost syslogd[19]: Configuration Notice:

ASL Module "com.apple.authd" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

That looks to me as if a Time Machine backup completed, a little time went by, and the it rebooted. I need to catch another couple of reboots to see if it's the same sequence. It doesn't look like Time Machine did it.

Has anyone seen this? Or better yet, solved it?

Bob

Mac Pro (Late 2013), OS X Mavericks (10.9.1)

Posted on Jan 23, 2014 4:56 AM

Top-ranking reply

Linc Davis

Level 10

209,673 points

Posted on Jan 23, 2014 10:54 AM

This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.

If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running a program at the instance of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.

Here's a summary of what you need to do: Copy a line of text from this web page into the window of another application. Wait about a minute. Then paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.

You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

clear; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; R () { o=; [[ r -eq 0 ]]; }; Pm () { [[ "$o" ]] && o=`sed 's/^ */ /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pc () { o=`egrep -v '^[[:blank:]]*($|#)' "$2"`; Pm "$1"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o="${o##+( )}"; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=`system_profiler SPHardwareDataType | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Memory (GB)"; o=`system_profiler SPDiagnosticsDataType | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; o=`pmset -g therm | sed 's/^.*CP/CP/'`; egrep -q 'No th|pms' <<< "$o" && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; grep -q '= [^GO]' <<< "$o" || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* && ls | grep -v 'ag$' | tail | awk -F_ '{$NF=a[split($NF,a,".")]; print}'`; Pm "${D[$i]} diagnostics"; done; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`find -L {/,}L*/Lau* -type f -exec sh -c 'file -b "$1" | grep -qw XML' {} {} \; -print | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`find -L /{S*/,}L*/Star* -type f -exec sh -c 'file -b "$1" | egrep -q "XML|bin|exec"' {} {} \; -print`; Pm "StartupItems"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print`; Pm "Unsigned shared libraries"; o=`launchctl getenv DYLD_INSERT_LIBRARIES`; Pm "Inserted libraries"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist ! -exec sh -c 'plutil -s "$1" >&-' {} {} \; -print`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} files"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.

If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important.

If you're not logged in as an administrator, you won't be prompted for your password. The test will still run. It just won't do anything that requires administrator rights.

The test may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. There wiil be nothing in the Terminal window and no indication of progress until it's done. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.

When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

When you post the results, you might see the message, "You have included content in your post that is not permitted." That's because the forum software falsely identifies something in the post as a violation of the terms of use. If that happens, please post the results on Pastebin, then post a link here to the page you created.

Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

________________________________

Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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27 replies

Feb 13, 2014 3:33 PM in response to Chris Connors

127.0.0.1 is a reserved port that points back to YOU.

Feb 24, 2014 11:44 PM in response to Bob Rockefeller

Hello everyone,

I seem to be having a similar problem. My new 2013 Mac Pro is shutting down or rebooting after about 15-30 minutes of starting up. I've disabled all sleep options (even tried using pmset in the terminal), and there are no error messages at shutdown time in the console either. Power line works fine for all other computers in the office. The only things connected to the Mac Pro are the apply keyboard/mouse and a TV as monitor through the HDMI port. I've had the same problem with a 24 inch apple display as well.

I've ran the suggested script and this comes out of it:

(It's a new mac, so there's not much on there yet)

------------------

Boot Mode: Normal

Kernel messages:

Feb 25 14:11:32 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Feb 25 14:16:37 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Feb 25 14:16:38 Previous Shutdown Cause: -2

Feb 25 14:16:38 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Feb 25 14:55:59 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Feb 25 14:56:00 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Feb 25 15:34:44 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Feb 25 15:34:45 Previous Shutdown Cause: -2

Feb 25 15:34:45 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Feb 25 15:59:26 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Feb 25 15:59:27 Previous Shutdown Cause: -2

Feb 25 15:59:27 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Feb 25 16:19:08 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Feb 25 16:19:09 Previous Shutdown Cause: -2

Feb 25 16:19:09 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Feb 25 16:30:08 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Feb 25 16:30:09 Previous Shutdown Cause: -2

Feb 25 16:30:09 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Extrinsic agents:

com.pqlabs.multitouch

launchd items:

/Library/LaunchAgents/com.pqlabs.multitouch.plist

(com.pqlabs.multitouch)

Extrinsic loadable bundles:

/Library/PreferencePanes/Web Sharing.prefPane

(com.clickontyler.Web-Sharing)

Unsigned shared libraries:

/usr/lib/libtcl.dylib

/usr/lib/libtcl8.5.dylib

/usr/lib/libtk.dylib

/usr/lib/libtk8.5.dylib

/usr/local/lib/libcv.dylib

/usr/local/lib/libcxcore.dylib

Profiles: 0

Restricted user files: 2

Font problems: 0

Elapsed time (s): 94

------------------

Any help would be greatly appreciated.

Best regards,

Harry Vermeulen

Feb 25, 2014 4:33 AM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:

127.0.0.1 is a reserved port that points back to YOU.

127.0.0.1 is a reserved address that points back to YOUR LOCAL HOST.

Did I give some indication that I didn't know localhost = you[sic]?

I'll cut to the chase: Is there a reason someone would point all of the hosts used by adobe's software licensing mechanisms to localhost other than to subvert those mechanisms?

Feb 25, 2014 11:42 AM in response to Chris Connors

Unless you honestly think that having those hosts file entries is causing machines to to spontaneously restart, they are not relevant to this discussion. I have no such entries in my hosts file, and for that matter, no Adobe software other than the free Flash Player, yet my iMac appears to exhibit the exact same behavior as the OP. Please keep this thread on topic so we can solve the problem.

Thank you

Feb 25, 2014 11:54 AM in response to Harry Vermeulen

Harry,

Your problem seems to be different than the one described in this thread. You should start your own thread rather than posting in this one.

Thanks

Feb 28, 2014 6:43 PM in response to Bob Rockefeller

Was the issue resolved?

I am facing the same problem..

Feb 28, 2014 6:51 PM in response to Bob Rockefeller

Mine diagnostics:

Boot Mode: Normal

System diagnostics:

MagicanPaster 2014-02-28-083923 Peters-Mac-Pro.wakeups spin

MagicanPaster 2014-02-28-084704 Peters-Mac-Pro.wakeups spin

MagicanPaster 2014-02-28-085803 Peters-Mac-Pro.wakeups spin

MagicanPaster 2014-02-28-120804 Peters-Mac-Pro.wakeups spin

MagicanPaster 2014-02-28-121753 Peters-Mac-Pro.wakeups spin

MagicanPaster 2014-02-28-124246 Peters-Mac-Pro.wakeups spin

MagicanPaster 2014-03-01-095954 Peters-Mac-Pro.wakeups spin

aosnotifyd,diskarbitrationd 2014-02-28-090755 shutdownStall

aosnotifyd,diskarbitrationd 2014-02-28-090848 shutdownStall

installd,launchd 2014-02-26-193055 shutdownStall

User diagnostics:

SafariDAVClient 2014-02-26-175945 crash

sharingd 2014-02-27-203501 crash

sharingd 2014-02-27-203635 crash

Kernel messages:

Feb 28 09:12:58 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Feb 28 09:17:34 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Feb 28 09:17:34 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Feb 28 12:06:03 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Feb 28 12:06:03 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Feb 28 12:16:06 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Feb 28 12:16:07 Previous Shutdown Cause: -2

Feb 28 12:16:07 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Feb 28 12:40:15 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Feb 28 12:40:15 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Mar 1 09:57:34 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Mar 1 09:57:34 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Mar 1 10:15:51 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Mar 1 10:15:51 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Mar 1 10:20:20 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Mar 1 10:20:20 Previous Shutdown Cause: -2

Mar 1 10:20:20 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Extrinsic system jobs:

com.microsoft.office.licensing.helper

com.adobe.SwitchBoard

com.adobe.fpsaud

Extrinsic agents:

com.google.keystone.user.agent

launchd items:

/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

(com.adobe.AAM.Startup-1.0)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

/Library/LaunchDaemons/com.adobe.SwitchBoard.plist

(com.adobe.SwitchBoard)

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

(com.microsoft.office.licensing.helper)

Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

(com.adobe.AAM.Scheduler-1.0)

Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.user.agent)

Extrinsic loadable bundles:

/Library/Internet Plug-Ins/AdobeExManDetect.plugin

(com.AdobeExManDetectLib.AdobeExManDetect)

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

/Library/Internet Plug-Ins/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

(com.microsoft.sharepoint.browserplugin)

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

(com.microsoft.sharepoint.webkitplugin)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/ScriptingAdditions/Adobe Unit Types.osax

(No bundle ID)

Unsigned shared libraries:

/usr/lib/libtcl.dylib

/usr/lib/libtcl8.5.dylib

/usr/lib/libtk.dylib

/usr/lib/libtk8.5.dylib

Profiles: 0

User login items:

Depository

Bitdefender Virus Scanner

VMware Fusion Start Menu

DOCS

Restricted user files: 203

Font problems: 143

Elapsed time (s): 152

Mar 2, 2014 10:49 AM in response to LiveRocker

LiveRocker,

My iMac hasn't restarted spontaneously since I disabled sleep about four weeks ago. I'm not ready to say it's fixed because the issue really is random but this is the longest it's been up since I upgraded to Mavericks. Even if disabling sleep prevents the issue, it's only a workaround and not a fix.

mmulet3

Level 1

4 points

Apr 19, 2014 6:39 PM in response to silentaccord

I am also having random reboots and looking for some help. Here is what the diagnostic report shows:

Boot Mode: Normal

System diagnostics:

Resolve 2014-04-13-224246 Miguels-Mac-Pro.wakeups spin

Resolve 2014-04-13-224256 Miguels-Mac-Pro.wakeups spin

Resolve 2014-04-13-224320 Miguels-Mac-Pro.wakeups spin

Resolve 2014-04-17-173409 Miguels-Mac-Pro.wakeups spin

Resolve 2014-04-17-173538 Miguels-Mac-Pro.wakeups spin

Resolve 2014-04-17-173734 Miguels-Mac-Pro.wakeups spin

WindowServer 2014-04-13-222912 Miguels-Mac-Pro.wakeups spin

compatibility check 2014-04-10-192732 crash

compatibility check 2014-04-11-160300 crash

compatibility check 2014-04-13-214716 crash

User diagnostics:

Resolve 2014-04-13-214016 crash

Resolve 2014-04-13-214024 crash

Resolve 2014-04-13-214030 crash

Resolve 2014-04-13-214046 crash

Resolve 2014-04-13-214756 crash

Resolve 2014-04-13-214802 crash

Resolve 2014-04-13-215719 crash

Resolve 2014-04-13-220303 crash

Resolve 2014-04-13-222052 crash

com.google.Chrome 2014-04-10-171527 crash

Kernel messages:

Apr 17 18:00:26 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Apr 17 18:00:26 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Apr 17 18:24:29 PM notification timeout (pid 329, Creative Cloud)

Apr 17 18:24:29 PM notification timeout (pid 380, Adobe CEF Helper)

Apr 17 18:24:29 PM notification timeout (pid 382, Adobe CEF Helper)

Apr 17 20:56:36 smb_iod_sendall: Timed out waiting on the response for 0x73 mid = 0x1 state 0x1

Apr 17 21:58:41 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Apr 17 21:58:41 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Apr 17 22:39:17 PM notification timeout (pid 336, Creative Cloud)

Apr 17 22:39:17 PM notification timeout (pid 371, Adobe CEF Helper)

Apr 17 22:39:17 PM notification timeout (pid 373, Adobe CEF Helper)

Apr 18 00:08:24 PM notification timeout (pid 336, Creative Cloud)

Apr 18 00:08:24 PM notification timeout (pid 371, Adobe CEF Helper)

Apr 18 00:08:24 PM notification timeout (pid 373, Adobe CEF Helper)

Apr 19 19:56:21 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Apr 19 19:56:22 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Apr 19 20:08:49 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Apr 19 20:08:49 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Apr 19 20:13:04 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Apr 19 20:13:04 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Loaded extrinsic kernel extensions:

com.nvidia.CUDA (1.1.0)

Extrinsic system jobs:

com.microsoft.office.licensing.helper

com.edb.launchd.postgresql-8.4

com.blackmagic-design.streaming.server

com.blackmagic-design.desktopvideo.helper

com.blackmagic-design.desktopvideo.DeckLinkHardwareXPCService

com.adobe.fpsaud

Extrinsic agents:

com.hp.devicemonitor

com.nvidia.CUDASoftwareUpdate

com.blackmagic-design.DesktopVideoFirmwareUpdater

com.adobe.AdobeCreativeCloud

com.google.keystone.user.agent

launchd items:

/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

(com.adobe.AAM.Startup-1.0)

/Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist

(com.adobe.AdobeCreativeCloud)

/Library/LaunchAgents/com.blackmagic-design.DesktopVideoFirmwareUpdater.plist

(com.blackmagic-design.DesktopVideoFirmwareUpdater)

/Library/LaunchAgents/com.nvidia.CUDASoftwareUpdate.plist

(com.nvidia.CUDASoftwareUpdate)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

/Library/LaunchDaemons/com.blackmagic-design.desktopvideo.XPCService.plist

(com.blackmagic-design.desktopvideo.DeckLinkHardwareXPCService)

/Library/LaunchDaemons/com.blackmagic-design.DesktopVideoHelper.plist

(com.blackmagic-design.desktopvideo.helper)

/Library/LaunchDaemons/com.blackmagic-design.streaming.BMDStreamingServer.plist

(com.blackmagic-design.streaming.server)

/Library/LaunchDaemons/com.edb.launchd.postgresql-8.4.plist

(com.edb.launchd.postgresql-8.4)

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

(com.microsoft.office.licensing.helper)

Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

(com.adobe.AAM.Scheduler-1.0)

Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.user.agent)

StartupItems:

/System/Library/StartupItems/CUDA/CUDA

/System/Library/StartupItems/CUDA/StartupParameters.plist

Extrinsic loadable bundles:

/System/Library/Extensions/CUDA.kext

(com.nvidia.CUDA)

/Library/Extensions/Blackmagic_Multibridge_Driver.kext

(com.blackmagic-design.desktopvideo.multibridge.iokit.driver)

/Library/Extensions/DeckLink_Driver.kext

(com.blackmagic-design.desktopvideo.iokit.driver)

/Library/Extensions/DeckLinkFrameBufferDriver.kext

(com.blackmagic-design.desktopvideo.iokit.framebufferdriver)

/Library/Internet Plug-Ins/AdobeAAMDetect.plugin

(com.AdobeAAMDetectLib.AdobeAAMDetect)

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

(com.adobe.acrobat.pdfviewerNPAPI)

/Library/Internet Plug-Ins/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

(com.microsoft.sharepoint.browserplugin)

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

(com.microsoft.sharepoint.webkitplugin)

/Library/Internet Plug-Ins/Silverlight.plugin

(com.microsoft.SilverlightPlugin)

/Library/PreferencePanes/CUDA Preferences.prefPane

(com.nvidia.CUDAPref)

/Library/PreferencePanes/DesktopVideoPrefsPanel.prefPane

(com.blackmagic-design.desktopvideo.prefspanel)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/QuickTime/Blackmagic Codec.component

(com.blackmagic-design.BlackmagicCodec)

Unsigned shared libraries:

/usr/lib/libtcl.dylib

/usr/lib/libtcl8.5.dylib

/usr/lib/libtk.dylib

/usr/lib/libtk8.5.dylib

DNS: 24.159.193.40

Profiles: 0

sysctl.conf:

kern.sysv.shmmax=33554432

kern.sysv.shmmni=256

kern.sysv.shmseg=64

kern.sysv.shmall=8192

/Library/Application Support/Blackmagic Design/Blackmagic DeckLink/DeckLinkLoginItem.sh

User login items:

iTunesHelper

Google Chrome

SpyderUtility

Restricted user files: 65

Font problems: 21

Elapsed time (s): 93

Any and all help is greatly appreciated.

Kepner

Level 1

5 points

Mar 16, 2015 7:20 AM in response to Linc Davis

Sir,

I have a Mac Pro with the same issues, seemingly random lockups which result in a forced shutdown. I have run your diagnostic script and have pasted the output here. I don't see anything specifically pointing to the issue, but I admittedly don't know what all the messages mean. Any thoughts on this? The configuration is a Late 13' Mac Pro, Thunderbolt Display, and Logitech wireless (USB) keyboard.

Boot Mode: Normal

System diagnostics:

scep mac 2015-03-10-065420 crash

scep mac 2015-03-12-080812 crash

Kernel messages:

Mar 13 13:46:49 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Mar 13 13:46:49 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Mar 13 13:46:50 Previous shutdown cause: -2

Mar 13 13:46:57 BUG in process suhelperd[460]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Mar 13 15:22:14 Over-release of kernel-internal importance assertions for pid 817 (cloudd), dropping 1 assertion(s) but task only has 0 remaining (0 external).

Mar 13 15:52:25 Over-release of kernel-internal importance assertions for pid 803 (bird), dropping 1 assertion(s) but task only has 0 remaining (0 external).

Mar 13 16:06:05 Over-release of kernel-internal importance assertions for pid 7471 (com.apple.sbd), dropping 1 assertion(s) but task only has 0 remaining (0 external).

Mar 13 19:37:11 BUG in process suhelperd[460]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Mar 13 20:09:13 Over-release of kernel-internal importance assertions for pid 875 (CallHistorySyncH), dropping 1 assertion(s) but task only has 0 remaining (0 external).

Mar 14 09:05:54 Over-release of kernel-internal importance assertions for pid 34337 (syncdefaultsd), dropping 1 assertion(s) but task only has 0 remaining (0 external).

Mar 14 10:29:13 ARPT: 74549.713665: MacAuthEvent en2 Auth result for: 24:de:c6:07:46:a0 Auth timed out

Mar 14 11:15:25 AppleBCM5701Ethernet [en0]: 0 0 timeoutOccurred: recovering from dropping link-up change interrupt

Mar 14 19:37:21 BUG in process suhelperd[460]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Mar 16 08:41:57 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Mar 16 08:41:57 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)

Mar 16 08:42:05 BUG in process suhelperd[476]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Mar 16 08:58:58 BUG in process suhelperd[476]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)

Mar 16 08:59:06 Over-release of kernel-internal importance assertions for pid 17045 (syncdefaultsd), dropping 1 assertion(s) but task only has 0 remaining (0 external).

Extrinsic system jobs:

com.cisco.anyconnect.vpnagentd

com.microsoft.office.licensing.helper

com.teamviewer.service

com.printerlogic.client

com.microsoft.scep_daemon

Extrinsic agents:

com.cisco.anyconnect.gui

com.teamviewer.desktop

com.citrixonline.GoToMeeting.G2MUpdate

com.google.keystone.user.agent

com.teamviewer.teamviewer

launchd items:

/Library/LaunchAgents/com.cisco.anyconnect.gui.plist

(com.cisco.anyconnect.gui)

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

(com.teamviewer.teamviewer)

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

(com.teamviewer.desktop)

/Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist

(com.cisco.anyconnect.vpnagentd)

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

(com.microsoft.office.licensing.helper)

/Library/LaunchDaemons/com.microsoft.scep_daemon.plist

(com.microsoft.scep_daemon)

/Library/LaunchDaemons/com.printerlogic.client.plist

(com.printerlogic.client)

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

(com.teamviewer.service)

Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist

(com.citrixonline.GoToMeeting.G2MUpdate)

Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.user.agent)

StartupItems:

/System/Library/StartupItems/ciscod/ciscod

Extrinsic loadable bundles:

/Library/Extensions/hp_io_enabler_compound.kext

(com.hp.kext.io.enabler.compound)

/Library/Internet Plug-Ins/Flash Player.plugin

(com.macromedia.Flash Player Debugger.plugin)

/Library/Internet Plug-Ins/MeetingJoinPlugin.plugin

(com.microsoft.communicator.meetingjoinplugin)

/Library/Internet Plug-Ins/npPrinterInstallerClientPlugin.plugin

(com.PrinterInstallerClientPluginLib.Printer Installer Client Plugin_x86_64)

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

(com.microsoft.sharepoint.browserplugin)

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

(com.microsoft.sharepoint.webkitplugin)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

Library/Address Book Plug-Ins/SkypeABDialer.bundle

(com.skype.skypeabdialer)

Library/Address Book Plug-Ins/SkypeABSMS.bundle

(com.skype.skypeabsms)

Library/Address Book Plug-Ins/YMsgrCallABPlugin.bundle

(com.yahoo.YMsgrCallABPlugin)

Library/Address Book Plug-Ins/YMsgrMsnABPlugin.bundle

(com.yahoo.YMsgrMsnABPlugin)

Library/Address Book Plug-Ins/YMsgrSmsABPlugin.bundle

(com.yahoo.YMsgrSmsABPlugin)

Library/Address Book Plug-Ins/YMsgrYimABPlugin.bundle

(com.yahoo.YMsgrYimABPlugin)

Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin

(com.citrixonline.mac.WebDeploymentPlugin)

Library/Internet Plug-Ins/WebEx64.plugin

(com.cisco_webex.plugin.gpc64)

Library/Internet Plug-Ins/ZoomUsPlugIn.plugin

(us.zoom.plugin)

Unsigned shared libraries:

/usr/lib/libcom_err.dylib

/usr/lib/libdes425.dylib

/usr/lib/libgssapi_krb5.dylib

/usr/lib/libk5crypto.dylib

/usr/lib/libkrb4.dylib

/usr/lib/libkrb5.dylib

/usr/lib/libkrb524.dylib

/usr/lib/libkrb5support.dylib

/usr/lib/liblber.dylib

/usr/lib/libldap.dylib

/usr/lib/libldap_r.dylib

/usr/lib/libpython.dylib

/usr/lib/libpython2.6.dylib

/usr/lib/libpython2.7.dylib

/usr/lib/libtcl.dylib

/usr/lib/libtcl8.5.dylib

/usr/lib/libtk.dylib

/usr/lib/libtk8.5.dylib

/usr/lib/python2.6/config/libpython2.6.a

/usr/lib/python2.6/config/libpython2.6.dylib

/usr/lib/python2.7/config/libpython2.7.a

/usr/lib/python2.7/config/libpython2.7.dylib

Profiles: 0

sysctl.conf:

net.inet.tcp.delayed_ack=0

Global login items:

/Applications/System Center 2012 Endpoint Protection.app

User login items:

iTunesHelper

Safari extensions:

Disconnect

OpenIE

Restricted user files: 71

Font problems: 0

Keychains files: 8

Elapsed time (s): 104

polkbros

Level 1

0 points

Jun 26, 2015 11:33 AM in response to Linc Davis

Boot Mode: Normal

boot-args: kext-dev-mode=1

System diagnostics:

awdd 2015-06-25-194353 awd

Loaded extrinsic kernel extensions:

com.paceap.kext.pacesupport.snowleopard (5.9.1)

Extrinsic system jobs:

com.micromat.techtoolpro8.BackgroundTool

com.avid.bsd.shoetoolv120

com.paceap.pacesupport

org.cindori.TEAuth

com.micromat.TechToolProDaemon

com.paceap.eden.licensed

Extrinsic agents:

com.avid.applicationmanager

com.micromat.TechToolProAgent

com.avid.ApplicationManagerHelper

launchd items:

/Library/LaunchAgents/com.avid.ApplicationManager.plist

(com.avid.applicationmanager)

/Library/LaunchAgents/com.avid.ApplicationManagerHelper.plist

(com.avid.ApplicationManagerHelper)

/Library/LaunchAgents/com.micromat.TechToolProAgent.plist

(com.micromat.TechToolProAgent)

/Library/LaunchDaemons/com.apple.spirecorder.plist

(com.apple.spirecorder)

/Library/LaunchDaemons/com.avid.bsd.shoetoolv120.plist

(com.avid.bsd.shoetoolv120)

/Library/LaunchDaemons/com.micromat.techtoolpro8.BackgroundTool.plist

(com.micromat.techtoolpro8.BackgroundTool)

/Library/LaunchDaemons/com.micromat.TechToolProDaemon.plist

(com.micromat.TechToolProDaemon)

/Library/LaunchDaemons/com.paceap.eden.licensed.plist

(com.paceap.eden.licensed)

/Library/LaunchDaemons/org.cindori.TEAuth.plist

(org.cindori.TEAuth)

/Library/LaunchDaemons/PACESupport.plist

(com.paceap.pacesupport)

Extrinsic loadable bundles:

/System/Library/Extensions/PACESupportFamily.kext

(com.paceap.kext.pacesupport.master)

/Library/PreferencePanes/TechTool Protection.prefPane

(com.micromat.TechToolProProtection)

Unsigned shared libraries:

/usr/lib/libcom_err.dylib

/usr/lib/libdes425.dylib

/usr/lib/libgssapi_krb5.dylib

/usr/lib/libk5crypto.dylib

/usr/lib/libkrb4.dylib

/usr/lib/libkrb5.dylib

/usr/lib/libkrb524.dylib

/usr/lib/libkrb5support.dylib

/usr/lib/liblber.dylib

/usr/lib/libldap.dylib

/usr/lib/libldap_r.dylib

/usr/lib/libpython.dylib

/usr/lib/libpython2.6.dylib

/usr/lib/libpython2.7.dylib

/usr/lib/libtcl.dylib

/usr/lib/libtcl8.5.dylib

/usr/lib/libtk.dylib

/usr/lib/libtk8.5.dylib

/usr/lib/python2.6/config/libpython2.6.a

/usr/lib/python2.6/config/libpython2.6.dylib

/usr/lib/python2.7/config/libpython2.7.a

/usr/lib/python2.7/config/libpython2.7.dylib

Profiles: 0

Restricted user files: 5

Font problems: 0

Elapsed time (s): 135

Sep 2, 2015 4:27 PM in response to polkbros

I've also had random reboots with my Mac Pro. For me, it appears that not running TeamViewer has helped. When TeamViewer is running, my Mac Pro occasionally crashes/reboots overnight. When it's not running, all seems well. Unlcear if that's the root or just incompatible with something else running.

Mac Pro 2013 Random Crashes