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Runtime error R6034

Hi


I've just tried taking the latest itunes update, it failed now I get runtime error message R6034 and cannot get into itunes at all?? Please help

Posted on Jan 23, 2014 10:18 AM

Reply
260 replies

Jan 27, 2014 9:34 AM in response to Kimmi83

thank you to all for their help - did as instructed and removed all apple and itunes files, reboote, downloaded new itunes and installed ok thank goodness with all playlists and content intact.


What i dont understand is how apple themselves can produce such a rotten update to itunes that messes up things for a lot of people. now if i had done the update being computer programming illiterate then anyone could say what a shambles, but for such a large company like apple then this is extremely bad programming - i wonder if someone has deliberately put out a bad batch of updates to mess things up.


As usual apple have not bothered to respond to anyones' requests and comments.

Jan 27, 2014 7:17 PM in response to Kimmi83

I have tried all the steps, including the detailed instructions and booting in safemode. But it still does not work. When in safemode, I still could not remove everything. The problematic file seems to be "shellstreams64.dll" and a related folder with a similar name. It keeps asking for permission to delete even in safemode. When I rebooted again and tried to load the itunes program from scratch I got an error message that it couldn't be completed. I thank everyone who has tried to help here, especially turingtest2, but further suggestions would be welcomed. I have 64-bit Vista.

Jan 27, 2014 9:29 PM in response to turingtest2

Worked beautifully! Thanks on behalf of so many frustrated users. I too ran into a problem that someone else mentioned, that Apple Mobile Device Support would not uninstall. So I uninstalled all of the other components, as you suggested, and AMDS automatically uninstalled as well. Then, downloading and installing iTunes was seamless. Victory! Thanks again. I hate to be defeated by technology!

Runtime error R6034

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