You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Runtime error R6034

Hi


I've just tried taking the latest itunes update, it failed now I get runtime error message R6034 and cannot get into itunes at all?? Please help

Posted on Jan 23, 2014 10:18 AM

Reply
260 replies

Jan 26, 2014 10:38 AM in response to wolfhound65

This is an update for those who might experience my same problems, in my case I couldn't remove the apple directory in programs/common files because of the iCloud application running (not mentioned on the procedures here).


I managed delating the Apple directory after removing iCloud from Chrome Extensions, terminating all of the apple servicies through ctrl/alt/canc/process comand and then unistalling iCloud by the control panel (still not sure if i lost all of my data doing so, but it seemed it was the last chance for me).


Then I reinstalled iTunes, which seems to work now.


It was a nightmare, i lost one day, I definitely won't update anything from Apple since now on without seeing the others comments first, appreciate a lot this kind of support, but it's still sad seeing a Company like Apple turning its clients as tester.


I honestly didn't expect this.


Thank you very much.

Jan 26, 2014 4:39 PM in response to turingtest2

This one worked for me.

Thank you, I spent hours trying to fix this, was driving me crazy!!


Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)


Remove all of these items in the following order:

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support


Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.

Jan 26, 2014 11:07 PM in response to Kimmi83

I still can't get this to work. Taken steps in previous posts (Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8). Was able to remove everything in C:\Program Files (x86). Not able to remove C:\Program Files\Common Files\Apple.

Per the instructions checked the task manager for iPodService.exe Alert. It was not there. I keep getting an error message stating that the file is open in Windows Explorer. The error message says it's the ShellSteams64.dll. The file description says Apple Photostreams UI Shell Extension. Any advice

Runtime error R6034

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.