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Question: Runtime error R6034

Hi


I've just tried taking the latest itunes update, it failed now I get runtime error message R6034 and cannot get into itunes at all?? Please help

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Jan 23, 2014 10:19 AM in response to Kimmi83 In response to Kimmi83

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)


Remove all of these items in the following order:

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support


Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.


See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8







Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:


C:\Program Files (x86)\Common Files\Apple\Apple Application Support


and paste into:


C:\Program Files (x86)\iTunes


The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.




tt2

Jan 23, 2014 10:19 AM

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Jan 23, 2014 11:01 AM in response to Kimmi83 In response to Kimmi83

Press the Windows Logo Key and R at the same time. Type in services.msc and press enter. Locate the service and try to halt it. It seems from elsewhere that if you can't get it to uninstall then just press on with the other components and it all comes out OK in the end.


tt2

Jan 23, 2014 11:01 AM

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Jan 23, 2014 10:51 PM in response to turingtest2 In response to turingtest2

I've been having the same problem. I tried to uninstall iTunes in this way, but it still comes up with the Runtime error when I attempt it.


EDIT: ...and now iTunes is gone like it's been uninstalled. Okay, then; never mind.


Message was edited by: kgyork1981

Jan 23, 2014 10:51 PM

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Jan 24, 2014 10:47 AM in response to azmomof3grls In response to azmomof3grls

Try using the slightly more detailed process outlined in HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8. If any component fails to uninstall try moving on to the next step anyway.


tt2

Jan 24, 2014 10:47 AM

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Question: Runtime error R6034