My iPhone 5s won't turn on or charge

Thanks JimHdk Its works for me... I was so tens when I saw $279 just tech fees... Thanks again you solve my problem and day...

Have you tried resetting your iPhone?

Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).

No data will be lost.

Hi clarkfromscotland -

I have been having the same problem with my iphone 5s (if I turn it off, when I try to turn it back on I get the apple logo and then blue - green - pink on the screen, infinitely). Anyhow I was told by Apple that the logic card in the phone is failing - fix is full replacement of the phone.

FYI - if my phone gets in this loop I can get it back on by plugging it in with the charger and doing a reset (hold down power and home buttons for 10-20 sec til apple logo comes on).

hope this helps!

I had this same thing happen overnight. I was using it a lot yesterday, texting and calls, checking. I did all the app updates around 8 pm then charged it before going to bed.

After reading this, I did the reset and now it's working again. Phew!

Mother's Day is not a good day for my phone to die!

I've had this problem with my iPad, bring it into Apple, and they will give you a new one, they will get your apps back provided you have a backup. Sorry to say, your iPhone is dead, and as the fine folks at Apple said, it's one in 10,000,000.

To RSue23:

Hmmm. I think if it's doing that routinely, and it's not a bug that's been fixed through software updates by now, I would suggest you have Apple replace the phone, if they are still willing to. It might very well be a logic board problem after all. With time, it might not resolve the problem by doing the restart thing anymore and then will Apple still replace it? Doubtful. If you let it go on too long, and it continues to happen periodically, Apple might not be willing to replace it anymore. They only have a very limited warranty on the phones.

I got the blue screen crash while using my 5S, and it wouldn't restart properly with Home + Power buttons.

I tried restoring it through iTunes, but even that failed with an unknown error (4000).

I brought it into the Apple store and they said they believed it since it wouldn't even charge or boot up, it was a logic board issue, but that it could be replaced as an Out of Warranty replacement (~$320 CAD). I said I'll think about it and went home with my phone.

A few days later as I prepared to get ready to go to the store to buy a replacement, I tried to turn my phone one last time and was able to see an empty battery graphic! I plugged it in for a few minutes, and it booted up just fine.

So, if your phone was previously charged and you know for a fact it had some battery but won't turn on, perhaps give it 48-72 hours to drain itself (after trying to reboot / restore). Don't know why these state of events occurred, but I can't complain with a working phone.

Well, unfortunately it went back to not working a few hours after. It had charged to 100% fine. I put it down and when I went to use it again, it wouldn't turn on, so I'm guessing it crashed again.

I'm going to try and let the battery drain over 48 hrs again, to see if I can get it to charge/boot from empty like before, then back it up through iTunes

Thank you so very much for the information about pushing both buttons at once to get the phone restarted. My husband was in the hospital and my phone just stopped working with 95% battery and when I realized I couldn't get his calls if he tried to phone me, I lost it. You saved me from a trip to the support store.

Probably about half of people are suffering from the U2 IC chip being damaged on the motherboard and having to either replace that, replace their batteries constantly, or replace their phones. This chip is supposedly damaged from using third party chargers, and monitors the charging of the phone's battery. Unfortunately for these people, simply going to the apple store and replacing the battery will not help. The battery has been replaced 4 times in this phone and nothing has worked. The warranty is void, of course, and apple won't replace it. Just kind of urks me that I have to buy a new phone now if I want to have any sanity left.

I've had mine for a year and a half and this is the first time it's happened. Don't give up on it. Remember that you're seeing a handful of these notes and there are hundreds of thousands of these phones out there.

Yes, this has just happened to me! I am so glad I found this thread - I did the button holding thing and it has come back to life. Just hope it charges up now, but so far so good. I have only had my Iphone 5c a week!

My iPhone 5s suddenly died for no reason and nothing I did worked to get it to turn on etc.....I read here to hold the "home" and "power/sleep" button at the same time for at least 15 seconds to reboot it. IT WORKED! THANK-YOU for the great help because Apple IT ***** as they wanted to charge me $30 to answer a question on a phone that is only a year old!!!!

I have had this problem a couple of times in the past and holding the two buttons always worked. However my home button has not worked for months so I have been using the touch one from the accessibility menu. I guess my phone is screwed now then! Apple store it is

My name is Tom,my i phone 4s was completed dead and i fellowed the instructions by Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).It works for me.thanks.

Happened to me twice. And I have a good, albeit a slightly risky solution to share.

Context first - this happened to a family iPhone 6 late last year, within 3 days of purchase. We chose to replace the device.
Happened to my 5S three days later, and I tried the Home+Power button trick, and that didn't work. The phone powered itself back on after a few hours. I remember cleaning the connector pod - and I guess that was the reason.

Today, it hapened again, and I decided to try another solution that I'd found elsewhere, reproduced here.

Originally posted by VFRWiz

Lithium batteries have protection against over-discharging, they do this by breaking the circuit if the voltage drops too low to prevent further drain. Unfortunately, once this has triggered, you can no longer put charge back into the battery because the battery is disconnected internally, so no matter how long you leave the phone on charge, it remains disconnected and flat.

You only need to get the voltage in the battery to raise a percent or two to reconnect the protection circuit so that it will charge again and you can do that by warming up the battery. You may get away with leaving the phone overnight in a very warm (hot) place, such as on top of a hot water tank, however a more efficient way is to remove the battery and heat it up until it's quite hot with a hairdryer on its hottest setting. Heat it for a good 5-10 mins so that the hear soaks right through the battery and it feels hot to the touch, this will raise the internal voltage enough to reconnect the protection circuit. Immediately reconnect the battery into the phone and put it on charge. After about 10-20 mins, enough charge should get back into the battery to fire up the phone and it'll come back to life.

This worked for me, and here's what I did -

1. There isn't a need to use a hair dryer for 5-10 minutes. 1-2 minutes suffice. Be warned - this may adversely impact the electronic components, so please try this at your own risk. Also, I had pointed the dryer at the back of the phone, on the battery side (above the headphone jack). Please search images online, to ensure.

2. In my case, the dryer trick initially brought up the screen with the blinking cable+low batt symbol ("Connect Charger" advice). It stayed the same even after I plugged in. I tried both with the original charger as well as an MFI certified one (AmazonBasics). I was unable to see the regular "charging" symbol (empty battery graphic).

3. Tried the trick a 3-4 times, hoping for different results, and yet the blank screen remained, post the "Connect charger Now" flicker.

4. I then worked with an assumption that the battery must have reconnected to the above-mentioned protection circuit in order for the "Connect Charger" symbol to show up. Decided to plug it in and leave it for some time. The screen remained dark at the time of plugging in.

5. I checked in after about 90 minutes, and was happy to see that the "Charging/" symbol (Battery Icon) had come back on.

6. Left it on charge for another 30 min. The phone by then had powered back on and showed a 13% charge. Full charge took the usual time.

7. Damage - my screen looks a little wavy on white backgrounds. The heat could have impacted the screen I suppose and I am hoping this would fix itself. Although there's no perceptible difference unless you tilt the phone and look very closely. My fault as I think I over heated the phone over multiple attempts. One 2-3 minutes blow-dry was probably sufficient.

May I remind again that while it is scientifically logical, this solution is not apple recommended, and one should keep the risks in mind.

The cause, and this is my opinion alone - After the restart, I checked battery usage and noticed that the maximum consumption was made by two graphic-heavy games I had installed - Clash of Clans and Plunder Pirates. My phone had less than 10% battery while I was playing, and my take is that the games consumed the remaining power fairly quickly and heavily, leading to disconnection of the battery protection circuit. Uninstalled both after powering up, and the phone's not even warming up as much as before.

Hope this helps someone.