Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 5s won't turn on or charge

Can anyone help


My iPhone 5s has turned off and will not turn back on. It won't charge or turn on when plugged into the computer.


Anybody got an ideas


Cheers

iPhone 5s

Posted on Jan 24, 2014 5:03 AM

Reply
Question marked as Best reply

Posted on Jan 12, 2017 10:28 PM

Thank you! I tried charging my iphone 5s for hours - nothing happened with the "reset" buttons trick, and I could feel the case was stone cold, obviously not charging. First I tried (gently and carefully!) warming up the case with a hairdryer. I held the case in my hand - so I knew it wouldn't be over heated (if your hand can't take it - maybe it is too hot!). Then I dugout the ORIGINAL CABLE - still in the box- and plugged it into the charger. The "low battery" icon came on instantly! After a few min the phone turned on, with 4% charge. Turned it off and am still charging. This is so weird. I used the other 3rd party cable for months - since I first bought it.

97 replies

Oct 5, 2017 5:29 AM in response to JimHdk

Thank you Jim!

I know this post is already over 3years and a half old, but I still have my IPhone 5S and is still working until now. Was going to temper with it but i wanted to show how great it was - still in good condition (no scratches or smashes) and un-tampered with. Bought from pre-order and still working today


Thanks Jim!

Ace

Jan 24, 2014 8:44 AM in response to Jodielouise1991

If the battery was completely drained it may take a little while before the iPhone responds. Plug it into the charger that came with it and plug that into a known good wall outlet. Wait one hour. Then reset your phone. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart.


If the phone restarts continue to charge the phone until it is at 100%.


If it will not restart Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

Jun 10, 2014 12:14 AM in response to Jodielouise1991

I had this problem last night, the battery ran down to 0% without me realising so it shut down. I plugged it in to the charger I always use (an iHome alarm clock with lightning to 30 pin adapter) the low battery image flashed up so I left it for about 3 hours, but it still wouldn't turn on after that time.


I then panicked and plug it in to the charger it came with, the low battery image came back on and within about 5 mins it restared on its own as if nothing had happened.


If this happens to you, try a different charger that's all it took for me.

Aug 18, 2014 5:16 AM in response to Ralph9430

My iPhone 5s got hung up for some time. I tried to turn off but it did not respond. Then after a few seconds my iPhone went blank. Tried to put it on, no response again.

Then went through your post and others' as well, then I guessed my battery should have gone dry. So I connected it to the charger and kept on checking if it is switching on, after 10-15 mins the apple logo came on, I began to breathe normally!!!

It was the battery which got drained which I probably failed to notice.


Very glad my 5s is back alive and working. Thank you for the post guys.

Aug 19, 2014 11:13 PM in response to Jodielouise1991

Can anyone help me?

ive had my iPhone 5s for at least a month and a half now and it's been working great

just as I woke up with this morning I noticed it was stuck on the apple logo screen and would stay there for 10 seconds then the screen would go Blue for a second. Then it would go back to the apple logo


anyone know what I should do?

Many thanks

My iPhone 5s won't turn on or charge

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.