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virus genieo

How to remove virus genieo on a Mac?

MacBook Pro with Retina display

Posted on Jan 27, 2014 12:35 PM

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41 replies

May 1, 2014 8:57 PM in response to cheezychaser

cheezychaser wrote:


It shouldn't take several minutes for a fileto move to trash, should it???

No, it shouldn't. You have something else going on. Try this.


Hold your option key down and click on the Finder icon in your dock (should be first on left) and select "Relaunch". Now try again when the menubar and Finder windows return.


By the way, Genieo 2.0 is out and stores things in new places, so you might want to double-check with Adware Removal Guide : Genieo to make sure you got it all.

May 2, 2014 4:26 AM in response to cheezychaser

cheezychaser wrote:


I followed the instructions, but when I tried to move the last file listed to the trash it just got hung up. It shouldn't take several minutes for a fileto move to trash, should it???

,


You really should reboot the computer after deleting the launchd.conf file, but before removing any of the .dylib files. Linc's instructions don't say that, but if you don't do that, your system will freeze if you don't get it restarted quickly after deleting the .dylib files. You'll probably need to force restart (press and hold the power button until it shuts down, then press it again to restart).


If you deleted the .dylib files without actually removing the launchd.conf file first, then your computer will not be able to restart. If this happens, see the recovery instructions here:


http://www.thesafemac.com/arg-genieo/#recover


I may receive some form of compensation, financial or otherwise, from my recommendation or link. <Edited by Host>

Dec 5, 2014 1:41 PM in response to Linc Davis

Thanks much for this. I don't see any of the files listed, and I saw MadMacs0's post about "Genieo 2.0" and the malware link, so I know that Genieo could still be lurking, etc. Like thomas_r., I got to this from a Sourceforge page, and unfortunately I didn't catch all the steps I took, but I ended up on the page below, and I clicked on that big green button thinking I was downloading something else, and installed it. Doh!


I noticed the problem when my browsers' start pages and search defaults changed, and I believe I ran the uninstall to remove it, then went in to both my browsers and changed my preferences. Again, sorry I didn't capture all the steps I took.


Here's the situation: I think it's gone. However, about half the time, when I shut down, I see, for a fraction of a second, a message saying that I'm downloading MacFonts, and the choices are OK and Abort. Before I can react to it in any way, or even take a screenshot, the machine shuts down.


Would a virus scan catch this, if there's still something "Genieo" on my computer? Is there a way to investigate that weird shutdown message?


Thanks much!



User uploaded file

Dec 5, 2014 1:54 PM in response to David Weiss

That looks to be a simple "pop-under" web page that can't be blocked by "pop-up" blocking. It shows up as your browser pages are closed one-by-one when you quit the app or logout/shutdown. It could be caused other advertising on a web site you frequent. There are several ad blocking extensions available that might be able to control this.


In case there is something left over from Genieo and because this thread was started several months ago, a new tool has been developed for faster, more efficient identification and optional removal of all currently know adware called AdwareMedic, available free from thomas_r., owner of TheSafeMac blog and a colleague of mine.

Dec 5, 2014 2:55 PM in response to MadMacs0

Thanks! To clarify, that screenshot I posted was not the thing that was appearing when I shut down. That screenshot is of the actual web page I clicked through, and note the references to Genieo. What sometimes appears when I shut down is a simple window talking of a download process (and OK and Abort options), which flashes by too quickly to do anything about. I'll give AdwareMedic a try!

Dec 17, 2014 10:41 AM in response to Dsylproductions

The problem is not the program you tried to download, but where you downloaded it from. Softonic is a known adware distributor. They take other people's software and, without permission, wrap it in an adware installer. This isn't done with all programs, only the ones they seem to be able to get away with: small-time, open-source apps and the like. Please boycott Softonic, and spread the word to everyone you know!

Jan 24, 2015 8:28 PM in response to PANDAPETRI

I have a program called ClamXav installed on my macbook pro. It definetely does it's job and finds unwanted programs on my mac. Just scanned my mac and noticed it captured this file. I always search up the file before deleting to guarantee its existence to be needed or its actually a bug. This is obviously a virus so I have already done away with the file. ClamXav is not from the AppStore but I have not had any issues with the program thus far and would highly recommend it. Hope this helps.

Jan 24, 2015 11:54 PM in response to miguelfromlaredo

Since I provide uncompensated tech support on the ClamXav Forum, I'm certainly glad it caught this one for you. I assume it was the installer, as that's what usually is found by A-V scanners, but if you think you might have used it to install Genieo then I would encourage you to use either the instruction for manually removing it or AdwareMedic, both from thomas_r. who posted above, to make sure you got it all.

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