Bent iPad Air

I've read several reports of iPad minis with bent bodies. Now I'm facing the same problem for the first time with my own iPad, though it's an iPad Air.


I can assure you that I've done nothing wrong with the iPad in these less than 2 months of use. So I'm not completely sure what the cause is.


I just discovered how bent the body is today, though I suspect it was a progressive problem due to the thin and light form factor and the hot weather (sometimes the iPad got kind of hot during normal use).


Have you seen anything like this on an iPad Air? It looks really bad.

Posted on Jan 28, 2014 6:46 AM

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Posted on Mar 17, 2014 8:10 PM

I should have sent an update sooner.


I took my iPad Air to an official apple licensed repair center in my part of Japan.

They told me that bends like mine (and OP's) are not covered by the warranty and that a replacement iPad Air would cost me 32,000 yen (roughly 320 USD). That was out of the question, so I immediately called Apple and explained my situation.


They payed to have my ipad shipped to them to have it looked at by an Apple engineer. They told me not to expect much and that it could take 10 days to have my ipad shipped back to me.


Two days later a replacement iPad Air arrived with no explanation other than something like "a thorough diagnostic inspection has revealed that a replacement iPad product is necessary".


So it looks like they decided to be nice to me without really wanting to take open responsibility for the problem--which I suspect is a design flaw.


My new iPad Air I keep in a sturdier case, which sort of ruins the benefit of its thinner and lighter design. Although I firmly believe that the problem has nothing to do with how I handled my original (eventually bent) iPad Air, I'm loathe to have the same problem happen again, and since I don't know exactly how it happened, I'm just being extra cautious just in case.


Best of luck!

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Mar 17, 2014 8:10 PM in response to Sherlock.Holmes

I should have sent an update sooner.


I took my iPad Air to an official apple licensed repair center in my part of Japan.

They told me that bends like mine (and OP's) are not covered by the warranty and that a replacement iPad Air would cost me 32,000 yen (roughly 320 USD). That was out of the question, so I immediately called Apple and explained my situation.


They payed to have my ipad shipped to them to have it looked at by an Apple engineer. They told me not to expect much and that it could take 10 days to have my ipad shipped back to me.


Two days later a replacement iPad Air arrived with no explanation other than something like "a thorough diagnostic inspection has revealed that a replacement iPad product is necessary".


So it looks like they decided to be nice to me without really wanting to take open responsibility for the problem--which I suspect is a design flaw.


My new iPad Air I keep in a sturdier case, which sort of ruins the benefit of its thinner and lighter design. Although I firmly believe that the problem has nothing to do with how I handled my original (eventually bent) iPad Air, I'm loathe to have the same problem happen again, and since I don't know exactly how it happened, I'm just being extra cautious just in case.


Best of luck!

Mar 31, 2014 10:07 AM in response to Sherlock.Holmes

I never did come back and report on my experience once going to the apple store, so here it is:


To review, my ipad had the exact same bend in the exact same place as the OP and to my knowledge, it had not received an impact or compression of any kind (brand new after all).


When I went in, they were rather rude about making the appointment with the genius bar (but that is a different story alltogether & may have just been the employee having a bad day). Once I came back on a later day, I showed the bend to the apple employee explaining that I don't believe this was caused by impact and offered to show him that I'm not the only one with this concern (this forum), he simply stated "I'll have to check if this is covered by the warranty" (again still under initial warranty since it was new). He took the ipad and walked to the back with it. When he came back he said without emotion of any kind "I checked and the frame bending is covered by the warranty on phones but not on ipads." He then went on to tell me how lucky I am that I have the apple care plan. While he deserved to be shot for really not thinking that the customer in front of him isn't happy to be there at all, let alone to be being told that he has to pay more to get a product that should have been reliable already, I'm sure he meant well.


So $50 later I got a "remanufactured" ipad (which is apparently the exact same thing as refurbished except they don't reuse external parts to make sure there are no scratches visible... he was very insistent that they are not the same thing).


How I would rate this experience 2/10... which is unfortunate because I've long been an advocate for the service quality of apple. I haven't had to use it much but before now all I've had were good experiences.


So far it is working fine and I have put it in a case that is strong of its own accord so even if the device is inclined to warp itself, it has something external to help hold it's shape. When windows mobile devices become more viable, we'll see if I stick with apple or not. After all, if they don't have service going for them anymore, they are becoming more and more like other electronic manufacturers.

Jul 23, 2015 3:59 PM in response to Sherlock.Holmes

My iPad Air 2 has warped with a similar bend. At no stage has any pressure been applied to the outside I.e. It has never been dropped etc and therefore the only cause is pressure from the inside which points to the battery overheating and expanding. I have read that if you subject the iPad to more than 39c for more than 20 minutes this can cause battery expansion

Jan 29, 2014 1:01 PM in response to Sherlock.Holmes

Sherlock.Holmes wrote:


I seriously doubt that's the case. I'm concerned about the heat and form factor issues that I described before. After all, cases like these have been reported before though related to the iPad mini (similar design).

The melting point of aluminum is 1221 degrees F. The melting point of glass can vary a bit depending what's in it but it looks as if it needs at least 1000 degrees. There is no way the iPad puts out enough heat to do that. Old lithium ion batteries can, in some circumstances, react in such a way that they swell, causing issues in device such as an iPad or iPhone where space is tight.


I have seen a couple of iPad Airs with cracked screens as a result of a security holder in which they were placed being tightend too much so that it pulled diagonally from one corner to another across the back. It was definitely the torque that did the damage.

Sep 3, 2014 5:17 AM in response to Sherlock.Holmes

Hi there,

I had the same problem with my ipad air recently but though i solved it and it worked like a miracle.

The ipad must be bent due to external force applied on it while your ipad was lying on a soft place like a bed,sofa or a cushion As even the screen would be shattered if the force was applied when it was placed on hard place like a table.

I Managed to get it straight again by putting the ipad with its back facing me on the sofa again and then pushing the bent part or the place where the bending is noticed the most with my fist as i hard i could.The screen did not break as it didnt when i first sat on it by mistake (though i cannot make any guarantees but should work if it worked on mine)and the shape back came to normal.

Hope this works and if you try this make sure you dont place your ipad somewhere hard like the table.

Jan 28, 2014 7:31 AM in response to Sherlock.Holmes

Sherlock.Holmes wrote:


Also, consider how much force you need to crook an iPad like that. It seems impossible to me without the help of some "external force", like hot weather and a defective design.


Because of its current form, clearly the battery, case and screen have been compromised. That doesn't happen with a simple smash.

It could happen, however, by something as simple as sitting on it.


Since you have posted no photos of your iPad its hard to say much.


The low amounts of heat generated by the iPad are not going to bend or soften aluminum.

May 28, 2016 12:17 PM in response to poikkeus1

Yes, this is an old thread. Two years-old apparently. However, and still using the very same iPad Air that I had a problem with when I started this thread, I have some more perspective. What follows are my conclusions.


1. I remember thinking that the problem might have had something to do with faulty batteries or bad temperature-handling. At this point, I seriously doubt that's the case. As somebody else claimed in another forum a few years ago, that's just not how physics works (just imagine the amount of heating that you'd need in order to bend aluminum).


2. My theory, in my own case in any of the one's who have been posting here, is that the damage has been produced by the action of some external force, whether by objects, whether by the own user without having noticed (again, according to Physics 101, it's just impossible to bend an iPad, which was intact when it came out of the box, by magic). This is basically the argument that Apple used when they contacted me by phone and email years ago, saying, in short, that the iPad was intact when it came out of the box and then was not, therefore it's the user who is to blame.


3. However, and this is the important turnaround, while it's factually correct that the iPad was intact before and any damage on it might have be caused by the user, it's not, in anyway, enough reason to stop blaming Apple. I suspect (again, I have been using the same iPad in those far-than-optimal conditions for two years now, so I have a little more perspective on the case) that this must have been a very faulty batch of aluminum, or there must have been at least some building/design errors in the way these particular units were manufactured. I claim this because the matter of the fact is that I never treated (and I'm sure it must be the same with everybody who have posted in this thread) my iPad Air in a different way, comparing to all the iPads that I had before, which were no less than three (in my opinion, that's a fair number to indicate that I know how these things work, how to use them and how to treat them.). My suspicion is that because of the factors that I've just mentioned (design/manufacturing/material issues), it was incredibly easy for these specific iPads to get bent under normal circumstances of use, compared to all the iPads (at least in my case) that I used before. I'm talking, for instance, about carrying the iPad on a backpack or leaving it under some light objects. (These are just examples, but truth be told, I did that with my 1st-gen iPad, iPad 2 and 3rd-gen iPad and never had any issue).


4. Because of my previous point I think that Apple should, at least, analyze our units, examining its internal hardware configuration and the quality of the material employed—in short, some physical tests. However, and this is very important to notice, despite the fact that Apple contacted me and apparently tried to work things out, they never were prone to have a close look at my device. The only thing I asked them was to receive my unit and analyze it in situ. However, that was never the case and they only limited themselves to watch the pictures that I posted in this same thread, which is just plain absurd and no different from the kind of superficial “diagnosis” that you cold make browsing the web from your comfortable chair.


That's all I can say for now.


Greetings.

Feb 2, 2014 10:00 PM in response to Sherlock.Holmes

Actually, I have an identical problem. After less than a month of use, I noticed that my ipad air was bent. I noticed during the day while I was using it to play XCOM Enemy Unknown that it was too hot to touch with my bare hands. Shortly after that I put it in a bag with some other things for a couple of hours. I didn't step or sit on it, I didn't apply any great pressure to the bag at all, the only pressure was a mild pressure of some clothes pressed up against it inside the bag. But I did take it with me outside for a few minutes where it was around 5 degrees Celsius.


When I took it out later and tried to stand it up using my cover, it didn't stick like it had before. I was shocked to find that the side without the volume buttons was significantly bent towards the middle just like OP's pictures, except that the curve is in the direction of the glass.


I tried getting it to heat up again and pressed the ipad against a table to straighten it out somewhat, but although the corners could be pressed down temporarily, it immediately returned to its new bent form.


Thank you for posting. Now that I know that I'm not alone, I'm tempted to have it looked at. Only problem is there are no apple stores anywhere in my part of Japan. I bought it at a mobile phone service provider for the cellular model and it took 6 weeks to arrive, so I'm worried having it looked at will take over a month (and I use my iPad every day for work), only to be told that they won't take responsibility and fix/replace it.


I've had no performance problems despite the bend, but it really is frustrating to see that slight bend every single time I use it. And to be stuck with it for nearly 2 years just adds insult to injury.

Apr 3, 2014 8:31 AM in response to Sherlock.Holmes

I just noticed my ipad was bent towards middle/right portion of the screen when holding it vertical (home button on bottom).


Well, I bent it back and now it is fine!!!


Not sure what internals are in that specific portion of the device, but I haven't noticed any performance issues yet.

I do have applecare, so the risk to me to do this was not as great so it may be for someone else.

So, give it a shot at your own risk. It did work for me.


Obviously the product is not as strong as earlier models and apple products, but I guess there has to be some sacrifice for weight and thickness.

May 29, 2016 5:56 PM in response to Tech198

I know you were not replying to me, but still, the assumption that you made quoting the original post and making that comment implies that we all here are BSers—and that's just not the case.


By the way, I received an update on my e-mail about user Peih12 posting an interesting comment on this thread. However, I don't see nothing here.


I will quote the reply just in case:


«I guess you don't have the same problem with your ipad as we "bend-gaters" have. That is why you was not in the right context, and you didn't reply seriously.

I my case : my ipad has been used at home, only at home, and it has always been in the Targus-case that is made for Ipad air 2. So my ipad has not been affected by any other object which could bend the ipad.

And an important point : the technical guy told me that iPad can not be bent by overheating because it must be 1000 degrees hot before aluminium bends. We, users og iPad can never be capable to burn something up to 1000 degrees. And what is the point to try to do that and then complain Apple!?

And another point : The same technical guy told me that it is not possible to bend the bent iPad back (so it is flat again) by using any kind of physical force. If is not possible bending it back by physical force, so how could the Ipad be bent in the backpack when let say we have the iPad in the backpack with other objects?


The most disappointed thing is that Apple (or store selling apple products) do not take any analyse, or do something to find out why some iPad were bent. They just claim that the users must have done som physical impact on the iPad because it is theoretically not possible to be bent. Ipad is their product, and they must take som kind of responsibility for defect items. Sherlock.Holmes mentioned a very good point. It is namely defect material was used i a batch of iPad. This must be analysed closer by Apple.»

Having Peih12 said that, I forgot to incorporate in my earlier comment another possibility that I thought of. And actually, it's the one that makes the most sense to me.


Perhaps the iPad bent over itself because of its weight and the way of handling it (this point might be discussed with the other users in order to determine if they use their iPads on a similar fashion and therefore the accident might have happened for the same reasons). I don't know about you, guys, but I remember always using my Air only with the left hand, holding it from the bottom-left corner and using my right hand to action on the screen.


Well, perhaps because any of the possible causes that I mentioned in my earlier long post, this way of using the iPad made it to bend over itself (actually, the form of the bend responds pretty accurately to that description). Again, the only way of knowing would be to actually analyze these devices in situ.

May 29, 2016 6:38 PM in response to Sherlock.Holmes

I can't claim to know what causes an iPad to bend as described. It's equally worrisome that the problem is not well understood or documented. I can understand why an Apple Store employee might be tempted to say the problem is caused by the user - since it seems to be the most "sensical" explanation. But just because an explanation seems to make sense, it's accurate.


What I do know, however, is that bent iPads can be unbent - in many cases, anyway. The solution involves taking off the glass, and patiently bending the aluminum back to normal. Over-bending the case, however, can permanently damage your unit forever. If you're not comfortable doing the fix yourself, there are people who can do it for you.

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