Bent iPad Air

I Have repair many ipads and ipad airs.. Apple company should make the housing stronger. Older version ipad prety much solids

here the ipad air 2 4G. i repairing today

with a bent housing and smash up lcd and glass

has no warrenty

This just happened to my iPad mini 4. I’ve had it for a little over year without incident but just now I have noticed that it is bent??? I know it was not like this earlier. I was worried that I had done something to it and hadn’t noticed but this makes me feel relieved. However I am still worried that the iPad may stop working

Hi. I have just returned from the Birmingham Apple store.

I Have the exact same issue. Middle right side bent slightly with no knowledge of it having had any weight put on it or been accidentally dropped or damaged.

All the staff were lovely, but after a full diagnostic, due to everything working fine, I wouldn't argue my case any further and they put it down to unknown accidental damage and wouldn't honour any replacement due to 100% functionality of the device.

Hi. My sons IPad Air 2 has done the same after 9months. Never been taken out of it's Griffin Survivor case and not a scratch on it or glass broken. Apple refuse to replace unless I pay $448. They say my son bent it on purpose. He is 7 and no glass broken or cracked. They just don't want to admit their devices are faulty and with the biilions of suckers out there wasting money on their devices why would they admit fault. Worst service and business EVER. I will NEVER EVER buy another apple product again. I'm actually going back to the company I bought it from and hoping they will replace it on THEIR customer guarantee. Lesson learnt.

I have the same problem. In my case if it lost the functionality. After a lot of time saving money, the ipad air doubles after 2 months of buying it.

I do not recommend this brand, poor quality and worse technical service. Bad value for money.

The problem with a bent iPad is not that it is bent but (1) whether or not the bend causes components to fail (2) a bend in aluminum weakens structural soundness and so is prone to more bending and back to item (1). Though the frame is not under warranty, sadly Apple presumes that if (a) a frame has a bend then (b) any component fail is due to the bend.

This is a failure to honor a warranty as (a) may not be the cause of (b). And given that Apple divests its interests is showing or determining causes it is worth noting that any degree of bend (less obvious to the eye or visually obvious) is enough for Apple to void a warranty.

PerdureDesign wrote:

This is a failure to honor a warranty as (a) may not be the cause of (b). And given that Apple divests its interests is showing or determining causes it is worth noting that any degree of bend (less obvious to the eye or visually obvious) is enough for Apple to void a warranty.

The warranty doesn't cover damage. A bent iPad is one that was damaged. iPads don't spontaneously bend. Force must be applied.

IdreisSeabright has missed a rather basic point. Two items can be changed: the frame and a component. Failure in a frame does not automatically cause a failure in a component. It may but that is not the point. The question is simple: How do you determine a component failure was the result of a defective component or a change in the frame. A dent car frame does not mean the engine will fail. Apple warranties it's parts/components. Apple would need to verify the component failure was do to a change in the frame shape. As IdrisSeabright would have it - Apple would never need to verify whether a component failed given any change in deflection of the frame. And to repeat, a change in frame does not lead to direct causation in component failure.

An iPad is not a car. Apple does not consider iPads to be user serviceable. If someone other than Apple changed a part in the iPad, the warranty is void. Any user damage voids the warranty. If the phone has liquid damage, the warranty is void even though liquid could not have caused the iPad to bend.

Perhaps in 2014 the advice was reasonable. Apple's policy is for the store or repair center to conduct a visual mechanical inspection (VMI). Should it fail a VMI, the device as a whole is no longer under warranty. So, for example, should the frame bend (fail a VMI) and a component fails (let's say a logic board or any other component) Apple will assume the failure of the component is due to the bend in the frame. So, even if there is a bend in the frame in 4 months and 3 month later the device fails to function, Apple will assume that the failed component is due to the bend in the frame. Apple will not take apart the the device to test/verify cause of failure. A slightly different scenario: Should a failed device go to a store and pass a VMI and be sent to a repair center under warranty and the repair center reports then reports a bend in the frame - the repair center will decide the devise as a whole is no longer under warranty and obviates the store's pass on a VMI.

Nope, I haven't seen that. I doubt that the case will bend without significant force. Although you may have treated it gently that doesn't mean that someone else didn't have a mishap with it.

Sherlock.Holmes wrote:

Also, consider how much force you need to crook an iPad like that. It seems impossible to me without the help of some "external force", like hot weather and a defective design.

Because of its current form, clearly the battery, case and screen have been compromised. That doesn't happen with a simple smash.

It could happen, however, by something as simple as sitting on it.

Since you have posted no photos of your iPad its hard to say much.

The low amounts of heat generated by the iPad are not going to bend or soften aluminum.