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Bent iPad Air

I've read several reports of iPad minis with bent bodies. Now I'm facing the same problem for the first time with my own iPad, though it's an iPad Air.


I can assure you that I've done nothing wrong with the iPad in these less than 2 months of use. So I'm not completely sure what the cause is.


I just discovered how bent the body is today, though I suspect it was a progressive problem due to the thin and light form factor and the hot weather (sometimes the iPad got kind of hot during normal use).


Have you seen anything like this on an iPad Air? It looks really bad.

Posted on Jan 28, 2014 6:46 AM

Reply
64 replies

Jan 29, 2014 1:01 PM in response to Sherlock.Holmes

Sherlock.Holmes wrote:


I seriously doubt that's the case. I'm concerned about the heat and form factor issues that I described before. After all, cases like these have been reported before though related to the iPad mini (similar design).

The melting point of aluminum is 1221 degrees F. The melting point of glass can vary a bit depending what's in it but it looks as if it needs at least 1000 degrees. There is no way the iPad puts out enough heat to do that. Old lithium ion batteries can, in some circumstances, react in such a way that they swell, causing issues in device such as an iPad or iPhone where space is tight.


I have seen a couple of iPad Airs with cracked screens as a result of a security holder in which they were placed being tightend too much so that it pulled diagonally from one corner to another across the back. It was definitely the torque that did the damage.

Jan 30, 2014 8:07 AM in response to Harleymhs

Not saying that it happened on its own. But I've been carrying my original iPad, iPad 2 and iPad 3 in bags for years and that never happened.


On a side note, if I did smash the iPad or sat on it, the screen would be cracked. Clearly that's not the case neither.


There's no Apple Store in my country, so I'll go to the same reseller where I bought my iPad. However I wanted to know if there were other stories like mine so I can make a well-founded claim.

Feb 2, 2014 10:00 PM in response to Sherlock.Holmes

Actually, I have an identical problem. After less than a month of use, I noticed that my ipad air was bent. I noticed during the day while I was using it to play XCOM Enemy Unknown that it was too hot to touch with my bare hands. Shortly after that I put it in a bag with some other things for a couple of hours. I didn't step or sit on it, I didn't apply any great pressure to the bag at all, the only pressure was a mild pressure of some clothes pressed up against it inside the bag. But I did take it with me outside for a few minutes where it was around 5 degrees Celsius.


When I took it out later and tried to stand it up using my cover, it didn't stick like it had before. I was shocked to find that the side without the volume buttons was significantly bent towards the middle just like OP's pictures, except that the curve is in the direction of the glass.


I tried getting it to heat up again and pressed the ipad against a table to straighten it out somewhat, but although the corners could be pressed down temporarily, it immediately returned to its new bent form.


Thank you for posting. Now that I know that I'm not alone, I'm tempted to have it looked at. Only problem is there are no apple stores anywhere in my part of Japan. I bought it at a mobile phone service provider for the cellular model and it took 6 weeks to arrive, so I'm worried having it looked at will take over a month (and I use my iPad every day for work), only to be told that they won't take responsibility and fix/replace it.


I've had no performance problems despite the bend, but it really is frustrating to see that slight bend every single time I use it. And to be stuck with it for nearly 2 years just adds insult to injury.

Mar 17, 2014 5:54 PM in response to Sherlock.Holmes

I am experiencing the identical concern AND my iPad looks EXACTLY like the OP's pictures. The kink is in the exact same spot on the same side.

It seems a bit coincidental that the same exact warp is happening without the owner's understanding of why... taking it in tomorrow to have it looked at at an apple store (I do have one in my country thankfully)... I'm hoping they'll see reason and not charge the $50 for a new one (at least I purchased apple care).

Mar 17, 2014 8:10 PM in response to Sherlock.Holmes

I should have sent an update sooner.


I took my iPad Air to an official apple licensed repair center in my part of Japan.

They told me that bends like mine (and OP's) are not covered by the warranty and that a replacement iPad Air would cost me 32,000 yen (roughly 320 USD). That was out of the question, so I immediately called Apple and explained my situation.


They payed to have my ipad shipped to them to have it looked at by an Apple engineer. They told me not to expect much and that it could take 10 days to have my ipad shipped back to me.


Two days later a replacement iPad Air arrived with no explanation other than something like "a thorough diagnostic inspection has revealed that a replacement iPad product is necessary".


So it looks like they decided to be nice to me without really wanting to take open responsibility for the problem--which I suspect is a design flaw.


My new iPad Air I keep in a sturdier case, which sort of ruins the benefit of its thinner and lighter design. Although I firmly believe that the problem has nothing to do with how I handled my original (eventually bent) iPad Air, I'm loathe to have the same problem happen again, and since I don't know exactly how it happened, I'm just being extra cautious just in case.


Best of luck!

Mar 18, 2014 11:47 AM in response to moondog.japan

Wow, how lucky you are!


Sadly, my case took a different path, but it looks like calling Apple is the way to go. So did you just make an international call from Japan to the US?


What I find incredible is how fast they gave you a new device–just 2 days after sending it out! Do you think they actually received and looked at your iPad before deciding to send you another one?

Mar 18, 2014 4:54 PM in response to Sherlock.Holmes

I feel genuinely fortunate, especially because I suspect this is the kind of thing that Apple usually wouldn't want to take responsibility for (as we can see by it costing a third of the retail price to get a replacement usually). Of course I don't know why they sent me a new iPad Air. Their diagnostic tests may have revealed that there was some other problem with the iPad I wasn't aware of. I don't suppose we'll ever know.


There is a full Apple company in Japan, complete with customer support etc., so I called them of course, and they're the ones that must have sent me my new iPad the very same day they got my old one. Amazing, really.


I'm sorry to hear you didn't have the luck I did.

Bent iPad Air

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