Bent iPad Air

I've read several reports of iPad minis with bent bodies. Now I'm facing the same problem for the first time with my own iPad, though it's an iPad Air.

I can assure you that I've done nothing wrong with the iPad in these less than 2 months of use. So I'm not completely sure what the cause is.

I just discovered how bent the body is today, though I suspect it was a progressive problem due to the thin and light form factor and the hot weather (sometimes the iPad got kind of hot during normal use).

Have you seen anything like this on an iPad Air? It looks really bad.

Posted on Jan 28, 2014 6:46 AM

Top-ranking reply

moondog.japan

Level 1

0 points

Posted on Mar 17, 2014 8:10 PM

I should have sent an update sooner.

I took my iPad Air to an official apple licensed repair center in my part of Japan.

They told me that bends like mine (and OP's) are not covered by the warranty and that a replacement iPad Air would cost me 32,000 yen (roughly 320 USD). That was out of the question, so I immediately called Apple and explained my situation.

They payed to have my ipad shipped to them to have it looked at by an Apple engineer. They told me not to expect much and that it could take 10 days to have my ipad shipped back to me.

Two days later a replacement iPad Air arrived with no explanation other than something like "a thorough diagnostic inspection has revealed that a replacement iPad product is necessary".

So it looks like they decided to be nice to me without really wanting to take open responsibility for the problem--which I suspect is a design flaw.

My new iPad Air I keep in a sturdier case, which sort of ruins the benefit of its thinner and lighter design. Although I firmly believe that the problem has nothing to do with how I handled my original (eventually bent) iPad Air, I'm loathe to have the same problem happen again, and since I don't know exactly how it happened, I'm just being extra cautious just in case.

Best of luck!

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64 replies

Dec 2, 2017 5:55 PM in response to Sherlock.Holmes

This just happened to my iPad mini 4. I’ve had it for a little over year without incident but just now I have noticed that it is bent??? I know it was not like this earlier. I was worried that I had done something to it and hadn’t noticed but this makes me feel relieved. However I am still worried that the iPad may stop working

Dec 28, 2017 6:54 AM in response to IdrisSeabright

IdreisSeabright has missed a rather basic point. Two items can be changed: the frame and a component. Failure in a frame does not automatically cause a failure in a component. It may but that is not the point. The question is simple: How do you determine a component failure was the result of a defective component or a change in the frame. A dent car frame does not mean the engine will fail. Apple warranties it's parts/components. Apple would need to verify the component failure was do to a change in the frame shape. As IdrisSeabright would have it - Apple would never need to verify whether a component failed given any change in deflection of the frame. And to repeat, a change in frame does not lead to direct causation in component failure.

Dec 28, 2017 6:58 AM in response to PerdureDesign

An iPad is not a car. Apple does not consider iPads to be user serviceable. If someone other than Apple changed a part in the iPad, the warranty is void. Any user damage voids the warranty. If the phone has liquid damage, the warranty is void even though liquid could not have caused the iPad to bend.

May 8, 2017 7:10 PM in response to Sherlock.Holmes

I Have repair many ipads and ipad airs.. Apple company should make the housing stronger. Older version ipad prety much solids

here the ipad air 2 4G. i repairing today

with a bent housing and smash up lcd and glass

has no warrenty

Jan 30, 2014 5:05 AM in response to Sherlock.Holmes

U are kidding right! That didnt happen on its own!

hexonxonx

Level 4

2,505 points

Jan 30, 2014 8:47 AM in response to Sherlock.Holmes

The screen would not have to be cracked. A few weeks back, someone washed their Retina Mini in the washing machine and it got bent but the screen did not crack.

Alec292

Level 1

0 points

Mar 31, 2014 4:27 AM in response to Sherlock.Holmes

My iPad Air is also bent but a lot worse than yours.

Ps how do I add photos to this and I will show you all

Widjaya

Level 1

0 points

Mar 31, 2014 10:24 AM in response to Sherlock.Holmes

Mine also bent in the middle of the bodies, no crack whatsoever. Just 2 weeks old and it already like this. Very dissapointment of product quality. It curves up in the middle on one side.

Aug 7, 2014 11:52 AM in response to Sherlock.Holmes

Has the benf effected you're iPad at all as my iPad Air has also got a bend to it and like you I did not sit on it and I'm the only one who uses it

May 12, 2016 1:50 PM in response to Sherlock.Holmes

thats exactly how mine is bent, From the time i purchased it a month ago, its been in a case, along with a screen protecter. So until know not sure

May 28, 2016 1:57 PM in response to Tech198

Would you mind reading my last post? Your example is just absurd.

Tech198

Level 1

84 points

May 28, 2016 3:30 PM in response to Sherlock.Holmes

Read my post as well... i wasn't even replying to you.

"May 28, 2016 12:24 PM
in response to JimHdk "

Sep 6, 2017 12:44 AM in response to Sherlock.Holmes

My iPad Air 2 got bent also because I hit it a lot of times.

Jobysan

Level 1

4 points

May 17, 2017 6:46 AM in response to Sherlock.Holmes

Hi. I have just returned from the Birmingham Apple store.

I Have the exact same issue. Middle right side bent slightly with no knowledge of it having had any weight put on it or been accidentally dropped or damaged.

All the staff were lovely, but after a full diagnostic, due to everything working fine, I wouldn't argue my case any further and they put it down to unknown accidental damage and wouldn't honour any replacement due to 100% functionality of the device.

Jun 20, 2014 9:41 PM in response to Sherlock.Holmes

I got the same problem as Sherlock. I contacted AppleCare and they gave me an AppleCare ID. I went to AppleCare center and gave them the ID and sent my iPad Air in. On next day, I received a call says that Apple agreed to replace my iPad Air. I guess the engineer doesn't even open up the iPad as I was told by the AppleCare center that my iPad is expected to be examined in 3 working days. Right now I'm waiting the replacement unit to be send. As for you sherlock, in which country's AppleCare center did you claim your iPad, I'm just curious. I bought my iPad Air and claim warranty in Malaysia

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Bent iPad Air