My iphone is not showing up as a device in itunes when it is plugged into my computer, how do I fix this?

hey there,

purchased an iphone 5c and won't show up in my Itunes. am using a Dell PC with latest version of Itunes. I did the steps but didn't find Have Disk window at the end. Any help.

Thanks a lot

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Try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

tt2

Thanks JF Fourie

This response is still helpful! Thanks for the clear instructions!

Apple has no shame. They acts like there is no bug. I had to do a lot of searches just to find this message board and while nothing about this from Apple. Thanks for showing how to fix.

JF Fourie - your instructions worked with one subtle difference. My iPhone appeared under "Other Devices - iPhone" in Device Manager. Driver updated as per your instructions and solved the issue. Thank you!

Thank you SO MUCH! This issue has been driving me crazy for days - I tried everything! Finally something that actually did the job - I'm so glad I found this post!

Worked perfectly, thanks

Same problem - I usually put off running apple updates because I often have problems. Finally broke down, and updated iTunes... with the usual results - something is broken. Have spent several hours troubleshooting this. iphone is not recognized in iTunes. I have followed all these steps:

Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

And receive an error when I plug in my iphone.

I can fix this by going into device manager, uninstall driver, and scanning for hardware changes. I then get:

However, iTunes does NOT recognize my phone.

I then followed these steps: Re: My iphone is not showing up as a device in itunes when it is plugged into my computer, how do I fix this?

And installed the driver manually. ( 64 bit )

I now receive this error:

I have now uninstalled itunes ( and files ) 3 times, and tried multiple ways of addressing these issues. However I end up in one of two situations. Either I can install the drivers, and itunes won't recognize the device, or I end up with the error above. Any suggestions? Everything worked fine 2 days ago before I updated iTunes.

THIS IS the answer. Well done! worked perfectly and immediately after trying a bunch of other bs. thank you!

2 years on and this still works for me!

thankyou sooo much!!!

So...worked great, question is why? Why did it happen in the first place?

Thank you! 🙂 This helped me!

To add to this because my scenario was slightly different, I needed to open Device Manager > Portable Devices > Apple iPhone. I right-clicked Apple iPhone and install the drivers from this location: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

After they installed I need to "Allow" the device to be used and all is great now!

All the best - Fred

Thank you so much JF Fourie!!!! Worked like a charm!!