My iphone is not showing up as a device in itunes when it is plugged into my computer, how do I fix this?

I am very frustrating...

Following instruction carefully removing all component of Apple and reinstalled itune 11.3.1.2 Connected usb cable to iphone and it said "usb device driver successfully installed" but still no phone was showing on itune and on the iphone screen displayed the usb cable connect to itune and do nothing. I do not know what option I should try

Try HT1808: If you can't update or restore your iOS device.

See also the list of support documents at the bottom of the user tip in case one of them applies.

tt2

thank you soooooo **** much man, i specifically made an ID and username just to thank you 🙂 keep up the good work (y)

Thanks, JF Fourie, for taking the time to detail this fix. Been driving me nuts for ages. Now solved. ✅

Glenn

South Australia

Thanks very much for your help JF! You resovled the issue I wouldn't have spent weeks fixing without your help. 🙂

Thanks again,

Joe

Thank you JF Fourie! I NEVER could have figured that out in a million years. Thank you to you for posting that solution, would love to know how you figured that out! Thankfully I didn't mess around with the issue very long before I googled my problem and found your solution after unsuccessfully trying what Apple recommended. You are talented! Thanks again!

Thank you, this fixed the problem perfectly.

The only issue I have with this, for me, it seems it's a one or the other issue. Either I get the drivers for iTunes and not My Computer or I get the drivers for My Computer but not iTunes. I HAVE had my phone showing in both before but it seems I'm only getting one or the other now if I update my driver as you suggest. Your way opens in iTunes but not for My Computer. If I do so unplugging over and over at times I can get the driver for My Computer loaded but it takes out the driver for iTunes. Any suggestions?

THANK YOU!!!! After an hour of frustration, your advice worked! Thank you, thank you, thank you.

I can not find Update Driver Software when i right click

Thank you. Tried a bunch of things (turning phone & itunes off and on). This worked perfectly.

I was having this problem with both of my iPhones in the family. At first I was using a couple of knockoff charging cables. Then I used an original Apple device charging cable and it worked like a charm. Not sure what the difference is, but it solved the device recognition problem in iTunes.

Good luck.

Any ideas for what to do for a mac?

I was having the same problem but I've finally got it to work. What I did was:

1. Uninstall iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application Support (in that order).

2. Make sure that has got rid of everything to do with Apple, so look through your Program Files folders (Program Files and Program Files (x86) if applicable) and delete anything that says Apple, iTunes or iPod.

3. I also uninstalled ifunbox so I guess you should uninstall anything to do with Apple devices.

4. After you've made sure there is no trace of Apple restart your PC.

5. Download the latest iTunes, version 12 just came out and seems to work well.

Hopefully that helps some people out there, I've been pulling my hair out for nearly a month now!

Scrap that, I'm still having the same problem. Does anyone have any other suggestions?