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Level 1

14 points

Wake up issues

So I need some help regarding my Mac and it's driving me mad! Its a bit tempermental and it isnt always the same occurance each time, but basically symptons are (somtimes it occurs, sometimes not with each one!):

Turning on It will freeze on white screen (no logo)

upon waking up from sleep it will display black screen with mouse and notifications. no login UI or wallpaper. Can SOMETIMES login if i just type password (as if login screen is still there). mouse dissapears once typing begins

Sometimes when the previous event occurs (^) and i put computer to sleep it will then do the opposite and display just the wallpaper with no input from mouse, keyboard

I have tried removing all devices (webcam, USB mouse etc) and turning on computer but as its tempermental, it may work anyway!

I have also reinstalled a new OS X over the top from internet recovery

Also reformated HDD and restored OS X.

Also reset SMC and NVRAM.

I can not afford to start fresh, i have a 110GB iTunes Library with 210 iOS apps and photos too important to me to be forgotten.

If there is anything I can do otherthan to pay like £80 to hand over my computer to Genius ?? (dont want those peeps looking at my computer)

iPod touch, iOS 5.1, 32GB, 4th Gen

Posted on Jan 31, 2014 10:52 AM

Best reply

BDAqua

Level 10

239,363 points

Posted on Jan 31, 2014 2:11 PM

Hello, hopefully you have a backup of the important stuff! 🙂

Tough to tell what all it is, but...

One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

Reboot, test again.

If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.

Check the System Preferences>Other Row, for 3rd party Pref Panes.

Also look in these if they exist, some are invisible...

/private/var/run/StartupItems

/Library/StartupItems

/System/Library/StartupItems

/System/Library/LaunchDaemons

/Library/LaunchDaemons

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33 replies

thomassooo Author

Level 1

14 points

Feb 2, 2014 12:44 PM in response to BDAqua

SMC after kernal ?and i have not yet restarted no. But regarding SMC i had before done so but obviously you have to disconnect power cable for 15 seconds or whatever, how do you know its worked? it's not like a PRAM whereby the 'chime' occurs twice at boot.

BDAqua

Level 10

239,363 points

Feb 2, 2014 2:30 PM in response to thomassooo

You likely won't know, but in theory 15-30 secs SHOULD do it! 🙂

thomassooo Author

Level 1

14 points

Feb 3, 2014 8:43 AM in response to BDAqua

ive reset it now, now again to wait and see!

thomassooo Author

Level 1

14 points

Feb 4, 2014 9:18 AM in response to BDAqua

Still having issues! Reset SMC yesterday.

BDAqua

Level 10

239,363 points

Feb 4, 2014 10:52 AM in response to thomassooo

I forget, have we tried this yet?

Open console in Applications>Utilities, check the system log for the date/time of the last problem & the Startup right after that for clues.

click on the top line we want, Shift plus click on the bottom line we want, CMD+c to copy, then paste the text in a reply with CMD+v

A couple dozen lines should be about right, hundreds or thousands won't likely be readable. 🙂

thomassooo Author

Level 1

14 points

Feb 4, 2014 11:59 AM in response to BDAqua

Never used console before, can you please guide me step-by and tell me what exactly you need? I've got 'system diagnostic reports'. 13 .diag under it. A majority are 'powerstats'.

BDAqua

Level 10

239,363 points

Feb 4, 2014 2:04 PM in response to thomassooo

Depends which version you have, but look ar the top left of the window of Console for something like Show Log List or All Logs, highlght All Messages, then in the search bar search for something like wake, or scroll to the Date time of the last shutdown/startup

thomassooo Author

Level 1

14 points

Feb 4, 2014 11:09 PM in response to BDAqua

04/02/2014 18:04:02.720 WindowServer[113]: CGXDisplayDidWakeNotification [74980572849099]: posting kCGSDisplayDidWake

04/02/2014 19:30:24.782 WindowServer[113]: CGXDisplayDidWakeNotification [80162870899613]: posting kCGSDisplayDidWake

05/02/2014 06:56:56.681 WindowServer[113]: CGXDisplayDidWakeNotification [121356652468947]: posting kCGSDisplayDidWake

05/02/2014 06:59:19.836 WindowServer[109]: CGXDisplayDidWakeNotification [90506283708]: posting kCGSDisplayDidWake

05/02/2014 06:57:48.000 bootlog[0]: BOOT_TIME 1391583468 0

05/02/2014 06:58:14.000 syslogd[19]: Configuration Notice:

ASL Module "com.apple.bookstore" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

05/02/2014 06:58:14.000 kernel[0]: vm_page_bootstrap: 1839512 free pages and 241256 wired pages

05/02/2014 06:58:14.000 kernel[0]: rooting via boot-uuid from /chosen: 27616AE2-1F65-3233-8C4E-10C9EBE67A60

05/02/2014 06:58:14.000 kernel[0]: Waiting on IOProviderClassIOResourcesIOResourceMatchboot-uuid-media

05/02/2014 06:58:14.000 kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchS eriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOB lockStorageDriver/TOSHIBA MK5065GSXF Media/IOGUIDPartitionScheme/Customer@2

05/02/2014 06:58:43.622 WindowServer[109]: Display 0x78c8da48: GL mask 0x1; bounds (0, 0)[1920 x 1080], 19 modes available

Main, Active, on-line, enabled, boot, Vendor 5e3, Model 2367, S/N 389, Unit 0, Rotation 0

UUID 0x56ff7b105795f4629420d398037ff8b6

05/02/2014 06:58:43.667 WindowServer[109]: Display 0x78c8da48: GL mask 0x1; bounds (0, 0)[1920 x 1080], 19 modes available

Main, Active, on-line, enabled, boot, Vendor 5e3, Model 2367, S/N 389, Unit 0, Rotation 0

UUID 0x56ff7b105795f4629420d398037ff8b6

05/02/2014 06:58:45.533 configd[55]: [bootp_transmit.c:213] bootp_transmit(): bpf_write(en1) failed: Device not configured (6)

05/02/2014 06:58:47.647 configd[55]: [bootp_transmit.c:213] bootp_transmit(): bpf_write(en1) failed: Device not configured (6)

05/02/2014 06:58:52.086 configd[55]: [bootp_transmit.c:213] bootp_transmit(): bpf_write(en1) failed: Device not configured (6)

05/02/2014 06:59:00.727 configd[55]: [bootp_transmit.c:213] bootp_transmit(): bpf_write(en1) failed: Device not configured (6)

05/02/2014 07:00:00.837 warmd[16]: [___bootcachectl_filter_out_sharedio_from_history_block_invoke:2329] Unable to open i386 shared cache: 2 No such file or directory

05/02/2014 07:02:19.520 mds[34]: (Normal) Volume: volume:0x7fbdf3039000 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/firmwaresyncd.0ezPG3

05/02/2014 07:03:00.266 configd[55]: inet_set_autoaddr(en1, 1) failed, Resource busy (16)

05/02/2014 07:03:43.000 kernel[0]: AirPort_Brcm43xx::getKEY_RSC: Requesting RSC for index 2.

05/02/2014 07:03:43.000 kernel[0]: wlc_ioctl(WLC_GET_KEY_SEQ) returned 0

05/02/2014 07:03:49.776 com.apple.usbmuxd[17]: _SendAttachNotification Device 10:1c:0c:3e:80:65@fe80::121c:cff:fe3e:8065._apple-mobdev2._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.

05/02/2014 07:03:52.197 xpcd[162]: Info.plist does not contain an XPCService dictionary: /System/Library/Frameworks/Security.framework/XPCServices/SecurityAgent.xpc

05/02/2014 07:03:54.714 com.apple.SecurityServer[25]: Session 100023 created

05/02/2014 07:05:07.969 configd[55]: inet_set_autoaddr(en1, 1) failed, Resource busy (16)

05/02/2014 07:07:15.534 configd[55]: inet_set_autoaddr(en1, 1) failed, Resource busy (16)

05/02/2014 07:07:57.184 iTunes[216]: Entered:_AMMuxedDeviceDisconnected, mux-device:1

05/02/2014 07:07:57.185 iTunes[216]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:1

05/02/2014 07:07:57.186 iTunes[216]: tid:fc27 - Mux ID not found in mapping dictionary

05/02/2014 07:07:57.186 iTunes[216]: tid:fc27 - Can't handle disconnect with invalid ecid

05/02/2014 07:08:15.159 WindowServer[109]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.

05/02/2014 07:08:15.173 WindowServer[109]: common_reenable_update: UI updates were finally reenabled by application "Console" after 1.01 seconds (server forcibly re-enabled them after 1.00 seconds)

i think these are it?

BDAqua

Level 10

239,363 points

Feb 5, 2014 1:16 PM in response to thomassooo

Hmmm, what mobile device is connected or attempting to connect?

thomassooo Author

Level 1

14 points

Feb 5, 2014 1:44 PM in response to BDAqua

I have connected via USB a HDD for time machine, a 2.4ghz wireless plugin for mouse, a Logitech webcam and the last one Is free unless used for iPod or iphone. At time I didn't have any connected. I do have my iPad constantly connected to iTunes over wifi. Via bluetooth I have Magic Trackpad an keyboard connected.