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Safari can't open the page because Safari can't establish a secure connection to the server

Hello.


I've read a lot of discussions related to Safari not opening some secure pages while Firefox and Chrome have no problem.

Just so you know, not all HTTPS pages fail to open, just www.icloud.com and some other Apple related pages like discussions.apple.com. Also App Store and iTunes Store don't load at all.

This is on Safari 7 and Mavericks.


I tried a lot of the suggestions incluing: "Remove all web site data", turning off extensions, uncheck "Stop internet plug-ins to save power", adding a different DNS in network setting such as 8.8.8.8 and 8.8.4.4, testing from Guest Account, Safe boot, uninstall JavaForOSX2013-05, reset all network setting, etc.


Here is an interesting information with Keychain Access that found today:

Under My Certificates, I see that com.apple.ubiquity.peer-uuid.[] and com.apple.ubiquity.ssl-cert.[] certificates both expired on Jan/19/2014 exactly the day when Safari started to fail opening secure pages.


Any ideas?

MacBook Pro, OS X Mavericks (10.9)

Posted on Feb 3, 2014 7:37 AM

Reply
59 replies

Feb 5, 2014 7:32 AM in response to jenturrent

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.

*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

Feb 6, 2014 8:23 AM in response to jenturrent

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.


Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Feb 6, 2014 9:32 AM in response to Linc Davis

This is while trying to load App Store:


6/2/14 12:25:49.650 PM storeagent[279]: CFNetwork SSLHandshake failed (-9806)

6/2/14 12:25:49.815 PM com.apple.WebKit.WebContent[956]: CFNetwork SSLHandshake failed (-9806)

6/2/14 12:26:17.909 PM storeagent[279]: CFNetwork SSLHandshake failed (-9806)

6/2/14 12:26:18.049 PM com.apple.WebKit.WebContent[956]: CFNetwork SSLHandshake failed (-9806)

6/2/14 12:26:31.686 PM com.apple.SecurityServer[15]: Killing auth hosts

6/2/14 12:26:31.687 PM com.apple.SecurityServer[15]: Session 100025 destroyed

6/2/14 12:26:31.689 PM com.apple.SecurityServer[15]: Session 100052 created

6/2/14 12:26:46.414 PM storeagent[279]: CFNetwork SSLHandshake failed (-9806)

6/2/14 12:26:46.415 PM storeagent[279]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9806)

6/2/14 12:26:46.430 PM com.apple.WebKit.WebContent[956]: CFNetwork SSLHandshake failed (-9806)

6/2/14 12:26:46.431 PM com.apple.WebKit.WebContent[956]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9806)


This is while trying to open www.icloud.com from Safari:

6/2/14 12:31:00.212 PM com.apple.WebKit.Networking[348]: CFNetwork SSLHandshake failed (-9806)

6/2/14 12:31:28.389 PM com.apple.WebKit.Networking[348]: CFNetwork SSLHandshake failed (-9806)

6/2/14 12:31:56.576 PM com.apple.WebKit.Networking[348]: CFNetwork SSLHandshake failed (-9806)

6/2/14 12:31:56.577 PM com.apple.WebKit.Networking[348]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9806)

Feb 6, 2014 10:33 AM in response to jenturrent

Back up all data to at least two different storage devices, if you haven't already done so. One backup is not enough to be safe. The backups can be made with Time Machine or with a mirroring tool such as "Carbon Copy Cloner." Preferably both.


Boot into Recovery mode, launch Disk Utility, and erase the startup volume with the default options. This operation will destroy all data on the volume, so you had be better be sure of your backups. Quit Disk Utility and install OS X. When you reboot, you'll be prompted to go through the initial setup process. That’s when you transfer the data from one of your backups.

Transfer only users — not "Applications," "Other files and folders," or "Computer & Network Settings." Don't transfer the Guest account, if it was enabled on the old system. Test. If the problem is still there, the cause is external to the machine, or else you're dealing with a bug or a hardware fault.


If the problem is resolved, reinstall your third-party software cautiously. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem.

Feb 10, 2014 9:18 AM in response to Linc Davis

Hello Linc.


Thank you very very much for your assistance.


By mistake, I restarted Mac after erasing the startup volumne, so used Recovery Mode again to download OS X Mountain Lion, then trasfer as you said "Users" and later upgrade OS X to Mavericks using App Store.

Seems like all my Documents and mainly all settings are transfered.


I just have a few questions:

  1. Can I use Migration Assitant to transfer just one App? like VMware Fusion?
  2. What kind of data holds "Other files and folders", because it seem I have everything on my Mac ...?


Thanks again.

May 29, 2014 5:50 AM in response to jenturrent

I have a strange thing happen periodically. I will have the following problem for maybe an hour, I will leave the computer, come back later and everything will be working fine. The problem: When trying to open google or facebook or "certain" sites, I get a message saying "Safari unable to verify server" or "unable to connect, server may be pretending to be something else". I have tried clearing my history and restarting safari. I read some posts about this and did not find any files under the following;

  • /Library/Internet Plug-Ins/
  • /Library/Input Methods/
  • /Library/InputManagers/
  • /Library/ScriptingAdditions
  • ~/Library/Internet Plug-Ins/
  • ~/Library/Input Methods/
  • ~/Library/InputManagers/
  • ~/Library/ScriptingAdditions

The problem is very frustrating because it mysteriously comes and goes. I have AOL for email and my friends have told me that they've received email from me that was not from me so I have been comprimised. Is there some type of antiviral program for mac that can be run to check for unwanted programs. I am not that great with figuring this stuff out.

Safari can't open the page because Safari can't establish a secure connection to the server

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