Level 1

8 points

Buy All Button Missing from My Wishlist - Answer as to WHY!

Okay everyone that has been frustrated....or rather HALF of everyone, I finally got an answer from Apple (after being on hold on/off for just under an hour), as to WHY the Buy All button feature was removed from the My Wishlist when wanting to purchase ALL of your items in one purchase, as opposed to each item being purchased and charged separately to your payment account (i.e. debit/credit card, or checking/savings account).

The reason WHY is because the other half of everyone was frustrated that they were accidentally clicking on the "Buy All" button when it was in iTunes, and buying all of their Wishlist items when they in reality wanted to just buy a select few (be it one or many...but NOT all). So after listening to the complaints of the userbase and apparently my definition of half is in reality the majority, Apple removed the Buy All button.

So there you have it! I feel a sense of relief knowing why and the explanation of it. Now being a computer programmer myself, I'm sure there is some way Apple can design it so that it would prevent the user from accidentally buying all by providing another prompt or perhaps a checkbox option in some "Settings" environment where the user can toggle on/off this feature. Any those are my thoughts and that should be the "feedback" to Apple. Not just to put it back but put it back in this way so the entire user base can be satisified.

Thoughts?

P.S. - Apple assured me that if I were to buy the items separately (assuming done within the timeframe, my guess of a few minutes, assuming you don't have a million WishList items) that they still will show up on my credit card as one charge. I beg to differ and told them that I still got separate charges.

Hope that my reseach helps alleviate everyone's concerns.

Posted on Feb 9, 2014 3:17 PM

Top-ranking reply

virtual-me

Level 1

0 points

Posted on Aug 9, 2014 3:50 AM

Dear All,

Seems to me a total 'own goal'. I, like many, haven't the time to sit there and purchase each song individually and then there are all the other valid comments about fraudulent alerts etc.

Dear Apple. Kindly see sense and revert your systems. If that's deemed to be too negative, why not develop a best of both worlds solution. Provide a tick box against each entry in the wish list, with an option to multi populate/toggle. The purchaser than has the flexibility to buy individually, as a whole or pick and choose. Coding for this is not difficult. I am amazed that this universally used option (see all email platforms), was not adopted at concept let alone at the time of the rather ill thought out solution of taking down the 'buy all' option.

As it stands at the moment, you have lost my business. I can't believe that this decision hasn't affected your sales revenue. I maybe 1 small voice, but look at the amount of negative commentary going on about this issue. Please listen to your customer base.

While you are at it.... Can you reinstate the listen to all option through iTunes store, again I haven't the time to fiddle around looking for the best recording among the many. This includes wish list as it helps me to make my final decision whether to buy.

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31 replies

Sep 13, 2015 2:14 PM in response to Ian Dalkin

What's your point?

The thread pertains to having many songs (i.e. 50) in your wish list and having to purchase each one separately.

Then getting charged multiple times even if they are all selected with a short period of time individually.

Here it is 1.5 years later and Apple has done nothing.

I've complained directly to them at least 6 times....all I get is I can't do anything about it.

WoW...kind of sounds like Microsoft.

Nice!

Klemmax

Level 1

0 points

Mar 12, 2014 2:11 AM in response to buerkletucson

I totally agree with you. Apple, which is at least supposed to be at state of art in user interfaces, being so succesfull with iDevices beaten by a checkbox that even the simplest on line shop shows since late '90?! Bulls@@@t, one of the less smart answer ever heard!

Apr 28, 2014 8:54 PM in response to jaramill

Why are we consistently changing things on this planet in order to cater to the dumbest of us?... I agree with the extra checkbox, why can't logic prevail? I'm going to go buy my one song at a time now... but I'm going to be mad about it ;-)

ed2345

Level 9

63,590 points

May 18, 2014 5:51 PM in response to eugen_nw

To Apple: better fix this issue than wasting money on arguing over it

The absence of the "Buy All" button has been a frequent topic in this user-to-user forum, but I have seen no evidence that Apple is "wasting money on arguing over it."

...and loosing customer loyalty in the process. I guess it would be cheaper.

Not sure what you mean by this. If customers take your advice of using gift cards instead of credit cards, there appears to be no loss of loyalty and no loss of revenue.

eugen_nw

Level 1

13 points

May 18, 2014 8:05 PM in response to ed2345

I have seen no evidence that Apple is "wasting money on arguing over it."

Customer support comes for free, right?

"there appears to be no loss of loyalty and no loss of revenue."

I guess there'll be more people taking jaramill's approach just below than finding my earlier response.

The idea of switching to buying songs from Amazon via my Android phone now has much more appeal to me.

I'm sure glad you guys find my workaround useful!

jaramill Author

Level 1

8 points

Aug 9, 2014 1:22 PM in response to King_Penguin

King_Penguin:

What do you think we ALL have done?? We've done EXACTLY what they (Apple, iTunes Customer Support) have said for us to which is......reply via the feedback URL you posted. I have done this as have countless others................YET NOTHING HAS HAPPENED!!!

This is just pure ignorance by Apple.

jaramill Author

Level 1

8 points

Aug 9, 2014 1:43 PM in response to King_Penguin

Sorry King_Penguin, didn't mean to jump at you. Just frustrating that's all. I know most users get confused and I did exactly like Apple asked. Not sure how many people have submitted to the "feedback" but apparently it's not enough to get them to change their ways I guess.

Dec 30, 2014 6:35 PM in response to Kalsta

The lack of a Buy All button is one of the minor problems with the latest iTunes 12. However, the lack of the Buy All button and the reasoning why they removed it is one of the stupidest explanations I've heard in a long time.

ed2345

Level 9

63,590 points

May 10, 2014 4:06 PM in response to jaramill

The idea of switching to buying songs from Amazon via my Android phone now has much more appeal to me.

Yes, and sounds much more sensible than a silly email campaign.

Jun 29, 2015 9:59 AM in response to jaramill

I concur that this is a very dumb response to a problem that only a few people have. And I agree that there are ways for them to fix this. They have repetirive popup for everything else.

Aug 24, 2015 5:28 PM in response to jaramill

To be fair boys and girls, it took me 15 seconds to find this: Use Wish List and Preview History in the iTunes Store - Apple Support

ChrisJ4203

Level 10

236,297 points

Aug 24, 2015 5:35 PM in response to virtual-me

Removed. Misread the original post.

roaminggnome

Level 10

106,401 points

Aug 24, 2015 5:34 PM in response to Ian Dalkin

That article was updated a couple of months ago and this post is a year and a half old, so it may not have been available way back when this post was started.

Jul 15, 2017 7:11 PM in response to Macwahmof3

Macwahmof3 wrote:

Seems they could do a shopping cart. Have a wish list, then option to individually add items to cart to purchase or add all to cart and purchase from cart. Or a simple extra screen before they put in password to complete purchase to confirm they want to buy all songs on wish list. Not having the option is a pain when you've saved 50 songs in your wish list you want to buy. 😉

Submit your feedback to Apple here:

http://www.apple.com/feedback

Jul 15, 2017 7:06 PM in response to jaramill

Seems they could do a shopping cart. Have a wish list, then option to individually add items to cart to purchase or add all to cart and purchase from cart. Or a simple extra screen before they put in password to complete purchase to confirm they want to buy all songs on wish list. Not having the option is a pain when you've saved 50 songs in your wish list you want to buy. ;)

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Buy All Button Missing from My Wishlist - Answer as to WHY!