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Level 1

5 points

iPhoto 9.5.1 - Hangs on any movie file import - crashes -help!

Hey There Everyone!

I'm working in iphoto 9.5.1 and Mavericks and have been for weeks. However, since my upgrade to Mavericks I've had no luck importing any movie file (.MOV,.mp4) into my library from either my iphone or my T2i Canon. Photos are fine. Videos are not.

I have browsed the boards here and have done the following:

HELD DOWN ALT/OPTION & created a new library. IMPORT STILL HANGS AND CRASHES when trying to import videos

CREATED NEW USER and new library - IMPORT STILL HANGS & CRASHES

HAVE repaired permssions, then deleted app, receipts and re-installed from APP store. Still crashes.

Photos import without any problem. If I have a mix, it imports the photos up until the video, then it's the spinning beach ball of death.

I get a "not responding" (even after an hour) and then I force quit. On re-opening I get: "A photo ahs been found in the iPhoto library that has not been imported. Would you like to import it? " This is always the movie file and when I do this it hangs again. I end up saying no and it's put into a .recovered folder just outside my library.

All other functions seem to be working in Iphoto. Any help anyone has would be great!

Thanks!

Jon

iMac, OS X Mavericks (10.9.1)

Posted on Feb 9, 2014 6:14 PM

39 replies

cdlefty5

Level 1

4 points

Jul 19, 2015 12:19 PM in response to Old Toad

ok i just reinstalled iPhoto - still no progress

cdlefty5

Level 1

4 points

Jul 23, 2015 7:59 PM in response to cdlefty5

just to summarize again, after doing every step i can think of, this is the error i'm still getting in console when iphoto freezes upon trying to import a video:

7/23/15 10:57:19.364 PM com.apple.launchd[1]: (com.apple.qtkittrustedmoviesservice[12657]) Job appears to have crashed: Abort trap: 6

7/23/15 10:57:19.364 PM com.apple.launchd[1]: (com.apple.qtkittrustedmoviesservice) Throttling respawn: Will start in 10 seconds

I don't know what else to try to fix this. any other suggestions?

Old Toad

Level 10

207,631 points

Jul 24, 2015 8:57 AM in response to cdlefty5

Here are the files that seem to be related to the Console message you're getting:

and here's where they are located:

Since you've reinstalled the system you've already replaced them. And by trying in another user account you've eliminated a back preference file. You might ask in the Mavericks forum and give them the info you've accumulated here in this topic.

You haven't run any "cleaning" or "optimizing" apps on your Mac have you?

cdlefty5

Level 1

4 points

Jul 24, 2015 11:44 AM in response to Old Toad

Ok, thanks for the tip. Yea - the only thing I have running on my system is MemoryClean, but didn't think that'd be affecting me with this type of issue. Am I wrong to assume that?

Old Toad

Level 10

207,631 points

Jul 24, 2015 12:27 PM in response to cdlefty5

With Mavericks you don't need any app like MemoryClean. Mavericks uses all available memory for the apps and system that are open. If a new app is launched it will release memory as needed to run it. Using MemoryClean is just defeating the systems already efficient memory allocation. Just check the memory pressure in Activity Monitor and as long as it is in the green and steady there's no issue.

cdlefty5

Level 1

4 points

Jul 24, 2015 12:32 PM in response to Old Toad

interesting - so MemoryClean serves no purpose whatsoever? Also do you think it could be causing my iPhoto error?

Old Toad

Level 10

207,631 points

Jul 24, 2015 3:06 PM in response to cdlefty5

I doubt it. But there's a way to find out for sure....

cdlefty5

Level 1

4 points

Jul 26, 2015 7:53 PM in response to Old Toad

haha a very cryptic statement there. not sure i'm following you...are you simply saying i should delete MemoryClean and see what happens?

Old Toad

Level 10

207,631 points

Jul 27, 2015 8:16 AM in response to cdlefty5

Yes, uninstall it according to the developer's instructions. There's more to it than just the application in the Applications folder. See the Etrecheck report for some of the other files that exist.

iPhoto 9.5.1 - Hangs on any movie file import - crashes -help!