Cannot get mail - the mail server "imap.gmail.com" is not responding. The correct account info is in Mail settings. How do I resolve?

Cannot get mail - the mail server "imap.gmail.com" is not responding. The correct account info is in mail settings. How do I resolve?

iPad 2, iOS 7.0.4

Posted on Feb 10, 2014 12:55 PM

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103 replies

Feb 25, 2018 9:06 PM in response to MailQuery

Possible solution: Change your gmail password at Google. Details:


My sister just ran into this message on her G Suite (Google apps) account (its just like gmail), both her phone and Mac (running Yosemite or thereabouts) said there was a problem with the server. She could not log in via web either--the web login said her password changed 4 days ago (when the problem started). I (admin) reset her account. Then both Mac Mail and the phone asked for her password (which was not happening before), and entering the new password enabled successful login.


As you are gmail and not G Suite, you have to do your own password reset. I suggest if you can log in via web, change your password, and if you can't log in on web, use whatever recovery options you have set up (usually a phone or second email address). It seems that once the password is changed, the Apple Mail on the phone or Mac notices this and no longer gets stuck with the "not responding" error. Good luck!

Feb 11, 2017 6:05 PM in response to dan312a

We have been having this same issue on all 4 Apple devices since 12th of December 2016. I have been on and off with Apple Technical support, trying to sus this out. I saw a post on the net that hinted that the ISP could be blocking SSL ports that Gmail uses. The ISP denied that. So I decided to take my iPhone 6s off the ISP's WIFI and directly onto Vodafone's mobile data , and it all works


Please see my post about the hassles I've had


https://plus.google.com/114500433287371940335/posts/JswU5emWzso

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Cannot get mail - the mail server "imap.gmail.com" is not responding. The correct account info is in Mail settings. How do I resolve?

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