iTunes 11.1.4 freezes after connecting iDevices

I'm using iTunes 11.1.4 on Windows 7 64-bit. When I connect iPhone 4 7.0.4 and iPad 4 7.0.4, iTunes freezes and I have to end the procces through task manager. Or if I disconnect the iDevices, iTunes just show a message that hte device was detected but it cannot be synced. Even when I click on Preferences in Edit menu when there is no iDevice connected to the computer, it freezes. I re-installed the iTunes and I tried to Repair it but there was no difference.

iPhone 4, iOS 7

Posted on Feb 15, 2014 10:02 AM

Reply
68 replies

Sep 17, 2014 1:51 PM in response to Okarimi

Hi geraldfromfpo /xytarwest,,


i tried OtterStCatch suggestion and it worked straight way. thank you. I too was having an issue finding the view library option and here is how you do it.


choose Home from the Finder’s Go menu (Go > Home);

Still in the Finder, choose View > Show View Options

Near the bottom of the resulting View-Options palette is a setting called Show Library Folder. Enable this option. Your Library folder is immediately visible.

then follow OtterStCatch comments below.

thanks

Oct 24, 2014 5:06 PM in response to onutoda

Hi all,


I have the same problem as others (with error messages including "Syncing cannot be enabled on this computer"). I tried the easy fix above, but when I look through ~/Library/Application Support there is no folder for SyncServices or iSync. I tried searching the hd for both of those, and the only thing that came up was SyncServicesAgent, with a microsoft outlook icon.

Any ideas where to find syncservices or isync, or what they were replaced with? I'm running a late 2012 macbook pro, OSX 10.9.4, iTunes 12.0.1.26, iphone 4s with ios 7 and ipad air ios 7.

Many thanks,

Rick

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes 11.1.4 freezes after connecting iDevices

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.