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iTunes 11.1.4 freezes after connecting iDevices

I'm using iTunes 11.1.4 on Windows 7 64-bit. When I connect iPhone 4 7.0.4 and iPad 4 7.0.4, iTunes freezes and I have to end the procces through task manager. Or if I disconnect the iDevices, iTunes just show a message that hte device was detected but it cannot be synced. Even when I click on Preferences in Edit menu when there is no iDevice connected to the computer, it freezes. I re-installed the iTunes and I tried to Repair it but there was no difference.

iPhone 4, iOS 7

Posted on Feb 15, 2014 10:02 AM

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Posted on Mar 20, 2017 8:45 PM

I was just having this issue as well. I tried the top answers to this and no luck. Just to be clear, I am on Windows 7 and just did a fresh install on a new SSD drive. iTunes was running perfectly on my old version of Windows 7.


When I would download iTunes and "run as administrator" only iTunes itself would actually install. Then when I opened the program, a popup would say that Apple Application Support was not found. Well then why didn't you install it with iTunes, Apple?


Long story short, the fix is this...


Once downloaded and saved, (do not "run") use a program like win-rar to extract the files to another folder. Win-rar was free wherever I found it. You extract by right clicking your download and hitting the proper message. Go into the newly created folder and starting at the top, begin installing the software. Go figure, Apple Application Support is in there! Make sure you install everything including Bonjoir, Update, and the x86 versions even if you have a 64 bit computer. Once everything in there has been installed including iTunes, you should be set. If not, completely remove all iTunes restated software in control panel including Bonjoir, Update, AAS, etc... Once removed, go through the above steps again but in the order they are in that extracted file.


Where I got into trouble and was having the freezing issue as mentioned was not installing the Update program and the x86 versions. Once I did that, everything worked fine.


I hope this helps someone trying to put a movie on their iPad or iPhone for their kids to watch in the car or on a plane.

68 replies

Oct 24, 2014 5:06 PM in response to onutoda

Hi all,


I have the same problem as others (with error messages including "Syncing cannot be enabled on this computer"). I tried the easy fix above, but when I look through ~/Library/Application Support there is no folder for SyncServices or iSync. I tried searching the hd for both of those, and the only thing that came up was SyncServicesAgent, with a microsoft outlook icon.

Any ideas where to find syncservices or isync, or what they were replaced with? I'm running a late 2012 macbook pro, OSX 10.9.4, iTunes 12.0.1.26, iphone 4s with ios 7 and ipad air ios 7.

Many thanks,

Rick

iTunes 11.1.4 freezes after connecting iDevices

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