iTunes 11.1.4 freezes after connecting iDevices

I'm using iTunes 11.1.4 on Windows 7 64-bit. When I connect iPhone 4 7.0.4 and iPad 4 7.0.4, iTunes freezes and I have to end the procces through task manager. Or if I disconnect the iDevices, iTunes just show a message that hte device was detected but it cannot be synced. Even when I click on Preferences in Edit menu when there is no iDevice connected to the computer, it freezes. I re-installed the iTunes and I tried to Repair it but there was no difference.

iPhone 4, iOS 7

Posted on Feb 15, 2014 10:02 AM

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68 replies

Dec 21, 2014 8:46 AM in response to dugshnay

Fwiw after a rebuild of my iTunes Library (Windows 7), I'm now able to Sync my iPhone 6 without crashing. I never did have to reset my phone, though I did try most if not all of the suggestions prior to the rebuild so perhaps it wasn't the rebuild alone which helped in my case. I know this thread is more Mac focused but I thought I'd share this anyway as it appears other Windows users are looking for answers.


As another data point, syncing my phone in iTunes 12.0.1.26 to my Macbook Pro (OS X 10.9.5) to a new library (had never synced to it before) did not have any problems at all.

Dec 21, 2014 10:56 AM in response to dugshnay

I now have the same issue with itunes freezing when connect my iphone 5s, still running ios 6, to itunes on my windows 7 PC. Was working before I followed a link to load icloud application to my PC. That did not work, and itunes freezes when trying to use. I uninstalled the icloud app, but itunes continues to freeze when the iphone is connected. Seems like icloud did something to cause this problem. Does anyone know how to fix this problem for windows 7 users? I saw the rebuild the itunes library option, but I am not sure exactly how to do that.


Thanks

Dec 27, 2014 12:37 PM in response to Deafhaddock

I navigated (in windows) to (user)>app data>roaming>apple computer>sync services. User is the name of your user account in windows. It may be owner or your name or something else. It's the same as the user you click on when turning on your computer to start windows. If you don't see app data, you'll need to click around on the menu (file...edit...etc) to find folder options, choose the last tab and find the place to click a radio button to show hidden files and folders. Once you are in sync services, there is a folder called local. I click on it once to highlight it, pressed buttons ctrl and x to cut it and then ctrl and v to paste to desktop. This deletes it but saves it elsewhere in case things are so royally screwed up you need to put it back. Then I rebooted the computer (restart from the start button menu). Then after turning it on again I opened itunes, gave it time to load, and then plugged the phone in. It worked and has worked several times since yesterday including after a reboot. I hope the instructions aren't to basic - I'm used to dealing with my mom. I had to send her a photo of my iPad with the home button circled because she couldn't find it on her own iPad...

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iTunes 11.1.4 freezes after connecting iDevices

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