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Level 1

5 points

iTunes 11.1.4 freezes after connecting iDevices

I'm using iTunes 11.1.4 on Windows 7 64-bit. When I connect iPhone 4 7.0.4 and iPad 4 7.0.4, iTunes freezes and I have to end the procces through task manager. Or if I disconnect the iDevices, iTunes just show a message that hte device was detected but it cannot be synced. Even when I click on Preferences in Edit menu when there is no iDevice connected to the computer, it freezes. I re-installed the iTunes and I tried to Repair it but there was no difference.

iPhone 4, iOS 7

Posted on Feb 15, 2014 10:02 AM

Best reply

polarbear2025

Level 1

4 points

Posted on Mar 20, 2017 8:45 PM

I was just having this issue as well. I tried the top answers to this and no luck. Just to be clear, I am on Windows 7 and just did a fresh install on a new SSD drive. iTunes was running perfectly on my old version of Windows 7.

When I would download iTunes and "run as administrator" only iTunes itself would actually install. Then when I opened the program, a popup would say that Apple Application Support was not found. Well then why didn't you install it with iTunes, Apple?

Long story short, the fix is this...

Once downloaded and saved, (do not "run") use a program like win-rar to extract the files to another folder. Win-rar was free wherever I found it. You extract by right clicking your download and hitting the proper message. Go into the newly created folder and starting at the top, begin installing the software. Go figure, Apple Application Support is in there! Make sure you install everything including Bonjoir, Update, and the x86 versions even if you have a 64 bit computer. Once everything in there has been installed including iTunes, you should be set. If not, completely remove all iTunes restated software in control panel including Bonjoir, Update, AAS, etc... Once removed, go through the above steps again but in the order they are in that extracted file.

Where I got into trouble and was having the freezing issue as mentioned was not installing the Update program and the x86 versions. Once I did that, everything worked fine.

I hope this helps someone trying to put a movie on their iPad or iPhone for their kids to watch in the car or on a plane.

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68 replies

vneel73

Level 1

0 points

Jun 24, 2015 5:02 AM in response to atulh

Thanks a lot Atulh, this RESOLVED my problem.

lbbrett

Level 1

0 points

Jun 25, 2015 9:19 AM in response to trig999

Thanks a ton! Running the installer and program as Administrator fixed it.

ekhalmo

Level 1

0 points

Jun 28, 2015 2:51 AM in response to atulh

you are legend :-) I was about to give up

awadbs

Level 1

0 points

Jul 7, 2015 4:32 PM in response to OtterStCatch

Thank you so much, i have been this problem for more than a year and i just solved with your help Thank you again 🙂

axh50268

Level 1

0 points

Jul 12, 2015 3:21 PM in response to atulh

Thank you! It works for WIN7.

fitgeek

Level 1

0 points

Jul 31, 2015 9:25 AM in response to OtterStCatch

brilliant!!! thank you so much for this OtterStCatch!!! I've been rattling my brain for months and haven't had time to book myself into the Genius Bar at Apple to fix this...my iTunes is now working. you're a legend!! thank you

Aug 14, 2015 4:01 AM in response to Okarimi

Many thanks OtterStCatch I was about to stamp on my iPhone and end it's life ..........my iPhone thanks you too!!

Aug 15, 2015 4:07 AM in response to Andyb85

Thank you very much - Your explanation was crucial.

It is 2 parts in iTunes for the mac Here is the first part with the name of the member who did the second part.

choose Home from the Finder’s Go menu (Go > Home);

Still in the Finder, choose View > Show View Options

Near the bottom of the resulting View-Options palette is a setting called Show Library Folder. Enable this option. Your Library folder is immediately visible.

then follow OtterStCatch comments below.

thanks

stigva70

Level 1

4 points

Oct 4, 2015 5:52 AM in response to Okarimi

Thank you so much, this has driven me crazy for the last couple of months...i had given up and only a random search made your reply come up...pheww!

Shoyzz

Level 1

8 points

Oct 7, 2015 4:13 AM in response to OtterStCatch

LOL! That was so helpful! Thanks!!

mazie_b

Level 1

0 points

Oct 8, 2015 5:38 AM in response to trig999

I tried uninstalling and re-installing iTunes a couple of times and reset my phone too but none of those worked. So thanks for this! Helped me out a lot. 🙂

ShortTj

Level 1

0 points

Oct 28, 2015 5:23 PM in response to atulh

THANK YOU!!!

RadioKyd

Level 1

0 points

Nov 1, 2015 8:26 PM in response to Okarimi

I am having the same issue and have tried what Atulh has suggested several times with no luck whatsoever! Can anyone help me? I really don't understand why this is happening and every time I have downloaded iTunes as an administrator I'm still missing the file 'C:\....\AppData\Roaming\Apple Computer\SyncServices' I am so frustrated.

Nov 18, 2015 12:20 PM in response to atulh

Thanks a bunch, it worked first time flawlessly!

Dec 20, 2015 2:44 PM in response to atulh

IN response to atulh, installing and doing first iTunes launch as administrator seems to have removed the freeze problem - well done mate ! Now I have to remove an apparently corrupt backup file and start again but at least I can work with iTunes to do it ! Thanks a lot - I have chased down MANY other suggestions across the Internet without similar results.

iTunes 11.1.4 freezes after connecting iDevices