Iphone 5 not restore (error 9)

Hello, rezafromnew york.

Thank you for visiting Apple Support Communities.

I see you have processed some troubleshooting steps already and the issue persists. There are just a couple more that I could recommend. I would also try restoring the device on another known good network.

Error 9

This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

Resolve specific iTunes update and restore errors

http://support.apple.com/kb/ts3694

Cheers,

Jason H.

See: http://support.apple.com/kb/TS3694#9

This error can be caused by several things:

• Your antivirus is blocking access to Apple's servers
• Your Firewall is blocking the same access
• You have temporary corruption in your network settings
• Your phone was jailbroken
• Your computer was used to hack or jailbreak some iOS device in the past, and its network database was corrupted.

For the first two try disabling these features before updating.

For the third try rebooting your computer just before restoring

For the last two you are on your own; you can't get help in an Apple forum for hacked phones. Although for the last you can try restoring your computer's hosts file to its default (google is your friend).

Hi every body... 🙂

I can solved this problem.

I delete LockDown Folder on computer (windows & Mac) and i can restore iphone 5s.

iTunes: How to reset the Lockdown folder - Apple Support

try this....It's work for me.

All else has failed and you're feeling screwed, watch this video: https://www.youtube.com/watch?v=chZSdY5HkV0

TLDR: Treat the phone just like a PC:

1. Open iPhone
2. Disconnect everything
3. Unscrew square-ish metal piece at the top right to get at the connections to the screen, back camera and volume buttons
4. Unscrew the long rectangle-ish metal piece next to the bottom right corner of the battery to get to the battery connection and lightning connector
5. Connect the battery and screen and see if it works
6. Connect the lightning connector to plug into iTunes
7. Plug in other connectors one at a time to see if they are causing the issue.

I have some bad news - mine had same issue and tried all solutions above. Final verdict by authorize reseller my iphone board is fried. I am selling it for $100 to a mobile shop. He will use some part of it...

OMG. This is happening to my 64gb iPhone 5. Can't seem to be restored.?

Similar issue happend to my iPhone 4 before and I had to trash it. Now this 64gb. I strated to get this strong feeling that Apple iPhone is not reliable at all. Plus all of the FAQ for error codes are useless.

I'm having the same problem too. The apple log with the restore bar was complete but my iphone still unable to switch on. The itunes detected that my phone is still under recovery mode and managed to restore but still stuck. And it end up with an error (9). Help pleaseeeeeee

Try this if you get a chance, it worked for me before, might work you, its in reference to the comment above me regarding hosts file that sometimes has to do with restoring errors.

On MAC OS, from the desktop, to find the hosts file, open Finder and, in Finder's menu bar, Select Go > Go to Folder. In the box, type the following location and press Return.

/private/etc/hosts

double click to edit, you will have to replace the newly edited file with the old one.

delete anything with the gs.apple.com.

then simply restart Mac and try restoring again.

I am computer technician and even though I know that what you listed is not a reason it is not working, I did go thoroughly through your points, one-by-one only to find out that it still doesn't work. It's my friends iphone5 that he locked with code that he no longer can guess. I am sure it is not stolen since I was with him when he bought it and his picture can still be seen on the locked screen. He tried it on 2 and I tried it on 4 different computers (3 of which are often and regularly used for iPhone updating). I have to say that problems with update and restore are very annoying and extremely often. One of two iphones is making problems no matter what you do. USB ports have NO effect, cables are either working or not and also have NO effect, hosts setting sometimes DO cause failed update, but that is it. Other than that, Apple generally doesn't do good job updating people's devices. Updating to earlier versions of software is completely different subject....

If you find out what happened I would love to hear it. I have the same issue and not too happy! Error 9 on Mac and 3004 on PC.

64 Gig, white iPhone dead at the restore window after the perpetual apple start screen launching non-stop prior.

Sounds like a hardware issue to me, and it seems like I am out some pretty hefty cash for not even a year's worth of use! Thus, I do believe my only option is a refurbished iPhone if this one is fried! After taking good care of mine, it really stinks to have to trade it in when the issue seems to be happening to more people than it should! What gives? I have an appointment tomorrow with the Genius Bar at the Apple Store which is over an hour away from home. Wish me luck, Ha! 😕

i had the same problem about my iphone 5s 32gb factory unlock reboot loop and can't restore with itune and now my iphone can't evern turn on it recovery mode black screen can't see every thing 😟 😟 anyone have solution please help me toooooooooooooooooooooooooooooooo????????????????

Soooo after being stuck with error (9) for maybe 12 hours and trying every thing i could find on the net for a solution i finally got my phone restored and working. I offer this only in an attempt to help others but make no gurantes warranties or otherwise as to the success of others. Additionally had i been living in a region where visiting an Apple genius bar was an option id have tried that first. So what i did.....

Actually a couple of things and im not sure which was the actual solution nor am i willing to brick my phone to attempt to isolate the fix.

First i opened the phone...i.e pivotted the screen assembly away from the case.

then with the use of a heat gun set to 650 degrees C at low speed i heat the exposed board dock connector components battery connector components etc... being careful not to focus on anyone area too much that i overheat and damage anything.....basically i just warmed things up....

I then plugged in he phone to my Mac, plugged in my earpods and switched the phone to vibrate mode (like i said i did a few things) and hit restore on my Mac.

to my surprise the restore worked and i have my phone again......i was this close to throwing it in the trash and counting my losses. Hope this helps someone. remember dont go crazy with the heat gun and do at your own risk. Good Luck

AncAinu - That totally worked!! I just spent hours on restoring my daughters iPod this morning only to realize I had a cable issue. My husband ran out and bought a new cable and sure enough it appeared that the IPod was about to restore (note - it had been stuck in recovery mode for weeks). I thought I was in the clear and in the end I ended up with "error 9". I came to this forum as a last ditch effort and was seriously ready to call it a day and accept that the restoration was a lost cause. I saw your note about the audio jack and thought this is it, my last try. I attached the ear buds and the restore went through immediately. I don't know why this works or how you figured it out BUT....THANKS!!!

You are probably doing it wrong. See: What to do if your iPhone or iPad will not turn on

See: http://support.apple.com/kb/HT1808