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Iphone 5 not restore (error 9)

Hello

I can't restore my Iphone because

I puted this in DFU mode and select the 7.0.4 fireware, my iphone start for restore but like this picture restore line complete but the iphone hanged and not reboot

itunes freez for 10 min in this action and finally iphone go to recovery menu and itunes show me ERROR (9)

I try with two computer (mac and windows OS) , 3 different cable and back USB but my problem not solved.

please help me for solved this problem


Iphone 5 White Unlock factory

Itunes ver 11.1.4

windows 7 and 8

mac ver 10.9 and 10.8.5


Thank you

User uploaded file

iPhone 5, iOS 7.0.4

Posted on Feb 15, 2014 10:43 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 18, 2014 8:40 AM

Hello, rezafromnew york.


Thank you for visiting Apple Support Communities.


I see you have processed some troubleshooting steps already and the issue persists. There are just a couple more that I could recommend. I would also try restoring the device on another known good network.


Error 9

This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.



Resolve specific iTunes update and restore errors

http://support.apple.com/kb/ts3694


Cheers,


Jason H.

26 replies
Question marked as Top-ranking reply

Feb 18, 2014 8:40 AM in response to rezafromnew york

Hello, rezafromnew york.


Thank you for visiting Apple Support Communities.


I see you have processed some troubleshooting steps already and the issue persists. There are just a couple more that I could recommend. I would also try restoring the device on another known good network.


Error 9

This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.



Resolve specific iTunes update and restore errors

http://support.apple.com/kb/ts3694


Cheers,


Jason H.

May 14, 2014 6:41 AM in response to aidazaz

See: http://support.apple.com/kb/TS3694#9


This error can be caused by several things:

  • Your antivirus is blocking access to Apple's servers
  • Your Firewall is blocking the same access
  • You have temporary corruption in your network settings
  • Your phone was jailbroken
  • Your computer was used to hack or jailbreak some iOS device in the past, and its network database was corrupted.


For the first two try disabling these features before updating.


For the third try rebooting your computer just before restoring


For the last two you are on your own; you can't get help in an Apple forum for hacked phones. Although for the last you can try restoring your computer's hosts file to its default (google is your friend).

Jan 22, 2017 11:39 AM in response to rezafromnew york

All else has failed and you're feeling screwed, watch this video: https://www.youtube.com/watch?v=chZSdY5HkV0


TLDR: Treat the phone just like a PC:

  1. Open iPhone
  2. Disconnect everything
  3. Unscrew square-ish metal piece at the top right to get at the connections to the screen, back camera and volume buttons
  4. Unscrew the long rectangle-ish metal piece next to the bottom right corner of the battery to get to the battery connection and lightning connector
  5. Connect the battery and screen and see if it works
  6. Connect the lightning connector to plug into iTunes
  7. Plug in other connectors one at a time to see if they are causing the issue.

May 16, 2014 9:57 AM in response to rezafromnew york

Try this if you get a chance, it worked for me before, might work you, its in reference to the comment above me regarding hosts file that sometimes has to do with restoring errors.


On MAC OS, from the desktop, to find the hosts file, open Finder and, in Finder's menu bar, Select Go > Go to Folder. In the box, type the following location and press Return.


/private/etc/hosts


double click to edit, you will have to replace the newly edited file with the old one.


delete anything with the gs.apple.com.


then simply restart Mac and try restoring again.


May 20, 2014 8:41 AM in response to Lawrence Finch

I am computer technician and even though I know that what you listed is not a reason it is not working, I did go thoroughly through your points, one-by-one only to find out that it still doesn't work. It's my friends iphone5 that he locked with code that he no longer can guess. I am sure it is not stolen since I was with him when he bought it and his picture can still be seen on the locked screen. He tried it on 2 and I tried it on 4 different computers (3 of which are often and regularly used for iPhone updating). I have to say that problems with update and restore are very annoying and extremely often. One of two iphones is making problems no matter what you do. USB ports have NO effect, cables are either working or not and also have NO effect, hosts setting sometimes DO cause failed update, but that is it. Other than that, Apple generally doesn't do good job updating people's devices. Updating to earlier versions of software is completely different subject....

Jun 13, 2014 6:35 PM in response to rezafromnew york

If you find out what happened I would love to hear it. I have the same issue and not too happy! Error 9 on Mac and 3004 on PC.

64 Gig, white iPhone dead at the restore window after the perpetual apple start screen launching non-stop prior.

Sounds like a hardware issue to me, and it seems like I am out some pretty hefty cash for not even a year's worth of use! Thus, I do believe my only option is a refurbished iPhone if this one is fried! After taking good care of mine, it really stinks to have to trade it in when the issue seems to be happening to more people than it should! What gives? I have an appointment tomorrow with the Genius Bar at the Apple Store which is over an hour away from home. Wish me luck, Ha! 😕

Dec 3, 2014 11:02 PM in response to paseyhaa

Soooo after being stuck with error (9) for maybe 12 hours and trying every thing i could find on the net for a solution i finally got my phone restored and working. I offer this only in an attempt to help others but make no gurantes warranties or otherwise as to the success of others. Additionally had i been living in a region where visiting an Apple genius bar was an option id have tried that first. So what i did.....

Actually a couple of things and im not sure which was the actual solution nor am i willing to brick my phone to attempt to isolate the fix.


First i opened the phone...i.e pivotted the screen assembly away from the case.

then with the use of a heat gun set to 650 degrees C at low speed i heat the exposed board dock connector components battery connector components etc... being careful not to focus on anyone area too much that i overheat and damage anything.....basically i just warmed things up....

I then plugged in he phone to my Mac, plugged in my earpods and switched the phone to vibrate mode (like i said i did a few things) and hit restore on my Mac.

to my surprise the restore worked and i have my phone again......i was this close to throwing it in the trash and counting my losses. Hope this helps someone. remember dont go crazy with the heat gun and do at your own risk. Good Luck

Feb 1, 2015 11:45 AM in response to AncAinu

AncAinu - That totally worked!! I just spent hours on restoring my daughters iPod this morning only to realize I had a cable issue. My husband ran out and bought a new cable and sure enough it appeared that the IPod was about to restore (note - it had been stuck in recovery mode for weeks). I thought I was in the clear and in the end I ended up with "error 9". I came to this forum as a last ditch effort and was seriously ready to call it a day and accept that the restoration was a lost cause. I saw your note about the audio jack and thought this is it, my last try. I attached the ear buds and the restore went through immediately. I don't know why this works or how you figured it out BUT....THANKS!!!

Iphone 5 not restore (error 9)

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