Level 1

32 points

I am not receiving group messages.

Starting at some point this evening, my iPhone 5 stopped receiving group text messages. I regularly text 2 groups of people. One group consists of 2 android phones and myself, and the other group consists of an android phone, an iPhone, and myself. They receive my messages, but I don't receive theirs. I can text and receive texts from them individually, although I can't receive pictures from one of the android phones, and the iPhone doesn't always receive my messages.

I chatted online with a verizon tech support man, and we reset my network settings and turned group messaging on and off. He sent a group message to my iPhone, and I did not receive it. He asked me to send a group message to him and another of my contacts. The other contact was an iPhone. They got my messages, and I received theirs as well.

Now however, I'm not receiving any group messages at all. Does it have something to do with iMessage/Apple vs. Android? Is it my phone? Is it Verizon? Has anyone else had this problem? I'm open to suggestions, and willing to try anything. It's so frustrating not being able to receive texts. Is a trip to the Verizon store worth it?

(I should add that Verizon is my service provider.)

Thanks guys!

iPhone 5, iOS 7.0.4

Posted on Feb 17, 2014 11:10 PM

Top-ranking reply

sleevel

Level 1

5 points

Posted on May 31, 2014 5:48 PM

This is the solution: https://discussions.apple.com/thread/5323646?start=0&tstart=0

In short, you are out of memory in your SMS Attachments folder and the phone won't accept the additional data from the group message/picture message. There is a program called iBackupBot which will solve the problem. It allows you to delete these attachments from the root of the phone. It isn't free but it is worth every penny. I hope this solves your issue because it solved mine.

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26 replies

deeniiie

Level 1

4 points

Nov 14, 2017 3:27 PM in response to cmeags7

SAME ISSUE! but mine is slightly worse. the thing is, i am in the group chat with a few androids and a few iphones, but i am not receiving any messages at ALL. it’s like i’m not even in the chat, because i can’t reply to them messages either since i have absolutely no access to the chat. my friends even attempted to add me and remove me from the chat multiple times. it’s really annoying

Oct 1, 2015 2:04 PM in response to carieger1974

Good suggestion carieger1974! However it did not work for me.

Oct 5, 2015 3:31 AM in response to Cjoli

Same issue here...missing text on Saturda, Sunday they all rolled in at once and I received 2 text "service denied"

Oct 5, 2015 9:35 AM in response to tyfromhagerstown

I Just found out that a text was sent to me on Friday and has yet to come thru. (Not part of a group text). I wonder how man other text are missing.

kizzai

Level 1

0 points

Nov 1, 2015 6:32 AM in response to AtomicTusnami

AtomicTsunami solved it for me! Turning off Wi-fi assist. This just worked for helping me fix my dad's iPhone 5 - he wasn't getting group pics of his first grandchild (and my first nephew) - thanks

Feb 1, 2016 8:26 AM in response to Awags97

I read this only worked temporarily for most people. Did your problem ever come back?

2k4t

Level 1

4 points

Apr 30, 2016 7:30 AM in response to AtomicTusnami

thanks!!!

Sep 16, 2016 4:41 AM in response to carieger1974

Great suggestion carieger1974! Worked for me. As soon as the reset was finished, the missing messages came through!

Feb 1, 2017 11:18 AM in response to cmeags7

I just started to get the same issue. Did you ended up getting it fix if so how?

May 25, 2017 2:55 PM in response to tyfromhagerstown

How did you fix it?

Sep 20, 2017 5:44 AM in response to tyfromhagerstown

I have several friends on tmobile and verizon and it happens to them too. It has to be something with iMessage

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I am not receiving group messages.