I am not receiving group messages.

Starting at some point this evening, my iPhone 5 stopped receiving group text messages. I regularly text 2 groups of people. One group consists of 2 android phones and myself, and the other group consists of an android phone, an iPhone, and myself. They receive my messages, but I don't receive theirs. I can text and receive texts from them individually, although I can't receive pictures from one of the android phones, and the iPhone doesn't always receive my messages.

I chatted online with a verizon tech support man, and we reset my network settings and turned group messaging on and off. He sent a group message to my iPhone, and I did not receive it. He asked me to send a group message to him and another of my contacts. The other contact was an iPhone. They got my messages, and I received theirs as well.

Now however, I'm not receiving any group messages at all. Does it have something to do with iMessage/Apple vs. Android? Is it my phone? Is it Verizon? Has anyone else had this problem? I'm open to suggestions, and willing to try anything. It's so frustrating not being able to receive texts. Is a trip to the Verizon store worth it?

(I should add that Verizon is my service provider.)

Thanks guys!

iPhone 5, iOS 7.0.4

Posted on Feb 17, 2014 11:10 PM

26 replies

Awags97

Level 1

0 points

Jan 3, 2016 4:20 PM in response to cmeags7

I have gone to my service provider, and after many hours of speaking with them, I have found the solution. To fix this problem backup your phone either to the cloud or to another hard drive such as your computer. Next go on your phone then go to settings-reset-erase all content and settings. By doing this you are basically putting your phone in the same state as when you first got it. From here you phone will start doing the same process it did when you first recieved the phone by welcoming you and showing you all the new features. Soon the phone will ask if you would like to restore your phone, which you should click yes to. Next it will either ask you if you want to restore it through itunes(hard drive) or icloud. Choose which ever one you backed your phone up to and you should have all of your contacts, pictures, and apps back. After doing all of this your iphone should be working like it should be and you should be able to receive group chat messages once more. I hope this helps you all as it did me. I'm sorry for the struggle you went through, but just know you are not alone.

Feb 6, 2017 6:43 PM in response to Daniels82

My wife's iPhone 6 speed receiving group text all of a sudden and I tried all the different remedies but nothing worked. I ended up fixing the problem by going into the original group text that was causing the issue. I clicked on the 'i' that's on the top right hand corner (for details) and there was something in green text below the names in the group. I clicked on the green text and it then went away. I tried sending her a group text and it worked.

Oct 1, 2015 2:04 PM in response to carieger1974

Good suggestion carieger1974! However it did not work for me.

Oct 5, 2015 3:31 AM in response to Cjoli

Same issue here...missing text on Saturda, Sunday they all rolled in at once and I received 2 text "service denied"

Oct 5, 2015 9:35 AM in response to tyfromhagerstown

I Just found out that a text was sent to me on Friday and has yet to come thru. (Not part of a group text). I wonder how man other text are missing.

kizzai

Level 1

0 points

Nov 1, 2015 6:32 AM in response to AtomicTusnami

AtomicTsunami solved it for me! Turning off Wi-fi assist. This just worked for helping me fix my dad's iPhone 5 - he wasn't getting group pics of his first grandchild (and my first nephew) - thanks

Feb 1, 2016 8:26 AM in response to Awags97

I read this only worked temporarily for most people. Did your problem ever come back?

2k4t

Level 1

4 points

Apr 30, 2016 7:30 AM in response to AtomicTusnami

thanks!!!

Sep 16, 2016 4:41 AM in response to carieger1974

Great suggestion carieger1974! Worked for me. As soon as the reset was finished, the missing messages came through!

Feb 1, 2017 11:18 AM in response to cmeags7

I just started to get the same issue. Did you ended up getting it fix if so how?

May 25, 2017 2:55 PM in response to tyfromhagerstown

How did you fix it?

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I am not receiving group messages.